Engineer Customer Service

BATUL MERCHANT

**** ******** ****, #*****, ******, Texas 407-***-**** *****.********@*****.***

Objectives

To be a valuable contributor to a high performance team utilizing my over all IT skills to improve the efficiency, productivity and profitability of an excellent company that prefers or allows remote work.

Education

University of Central Florida, Orlando, Florida

Bachelors in Science, Information Technology, Graduated December 2011 Cumulative GPA: 3.695

Honor/Awards - Dean’s List (4 semester) -Cum Laude Distinction

Normandale Community College, Bloomington, Minnesota

Associates in Accounting, Graduated June 2007 Cumulative GPA: 3.86

Employment History

Skytech Solutions LLC, Remote(work from home)

Project Manager, January 2016 – Current

Manage and schedule RF Engineers for test sites as requested by customer

Track workflow through JIRA with clients, engineers and other managers

Use MircroSoft Project to track timeline and project budgets

Organize and create a system for managers as the company grows exponentially

Set up Microsoft Project and JIRA as a process for managers to use in the future

Estimate resource, budget and time allocations for the upcoming month by analyzing previous months

Set up an asset/equipment tracking system to keep track of equipment sent to engineers

Harris Corporation, Melbourne, Florida

Automation Test Engineer 2, July 2013 – November 2015

Manage and schedule testers and automated tests as needed

Develop and clearly write detailed test plans, test procedures, and test result documents

Develop test scripts to automate test systems and procedures using Quick Test Pro and other software

Perform different tests such as regression test, white box testing, black box testing and smoke tests to name a few

Assess system performance against stated requirements

Verify mission critical communication systems operate as required for customers

Understand test cycle, system requirements, and trace-ability

Modify and integrate software as per company and client require

Suggest User experience improvement to better tailor to user needs.

Harris Corporation, Melbourne, Florida

Information Systems, April 2012 – June 2013

Integrate companies internal search engine by working with a vendor

Research and collaborate different department and business needs in the search engine

Analyze company software and websites for any improvement

Work as a liaison between clients and developers for building custom applications as needed by the client and their business needs

Design and develop, web applications using html, html5, css, css3, JavaScript, JQuery and C#

Integrate and setup a new FTP client system

Provide technical support

Make changes to internal web pages and web applications to meet customer’s needs

LionBridge, Remote work

Internet Assessor, November 2011 – February 2012

Research user queries, analyze websites to recognize user search motives

Evaluate web content based on user motives

Evaluate quality of various search engines including Google, Yahoo and Bing

Evaluate video quality of video-sharing websites such as YouTube, DailyMotion, and Bing Videos

Analyze user motives to evaluate search engine results

Hostdime, Orlando, Florida

Sales/Server Analyst, May 2010 – September 2011

Maintained stable client base and server environment

Addressed pre-sales questions, account upgrades and downgrades, add-on software and services

Displayed strong troubleshooting skills and escalated issues to appropriate departments

Displayed responsive and adaptive communication skills

Wells Fargo Bank, South Saint Paul, Minnesota

Securities Service Operation Specialist May 2008 – August 2008

Differentiated, processed and reconciled stock transactions

Reviewed time sensitive and moderately complex documents on different computer systems

Revised departmental procedures and kept customer information highly confidential

Wells Fargo Bank, Eagan, Minnesota

Lead Teller, May 2006 – May 2008

Coordinated with other tellers and bankers for the best customer service

Used various computer programs to complete transactions

Handled US and foreign currency transactions

Handled auditing/balancing machines and ordering/shipping out cash everyday

Supervised and audited 12 tellers and also trained incoming tellers

Hobbies & Interests

Leading the youth of the community to do community service work and organize events. Organize and conduct meetings every month to gather ideas and plan out future events.

I also like pottery and painting. I like to paint abstract paintings and calligraphy to sell at various fundraisers.

Professional Skills

Microsoft Suite: Expert

Automate Testing Scripts: Expert

Software/QA Testing: Expert

Adobe Photoshop: Expert

Project Management: Advanced

CSS/CSS3: Advanced

HTML/HTML5: Advanced

Content Management Systems: Advanced

Design/Development: Advanced

Quick Test Pro: Advanced

Zypher Test Management: Advanced

Jira: Advanced

Visual Studio: Advanced

Microsoft Sharepoint: Advanced

Technical Writing: Intermediate

Microsoft Project: Intermediate

MySQL: Intermediate

SQL: Intermediate

C++/C#: Intermediate

Jquery: Intermediate

Javascript: Intermediate

Languages

English: Native

Hindi: Fluent

Urdu: Fluent

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