Information Assistant
Resume:
Sonya L Cantrell
Covina, CA 91724
Ph: 626-***-****
E-Mail: ********@*****.***
CAREER OBJECTIVE
To obtain a challenging position in a team atmosphere that will allow me to utilize my assets while continuing the development my skills to further my professional career; willing to offer more than 10 Years of experience in customer service, sales, and administrative.
Computer skills include: MS Office (Word, Excel, PowerPoint, Access) Lotus Notes, SAP, CRM, AS400, Siebel, Oracle, EDI, and IQMS
Professional Experience
Balda C Brewer 09/2015 - Present
Injection Molding for Medical Devices
Sales Administrator, Ontario, CA
Working through Select Staffing as a temp or hire position.
Updates managers by consolidating, analyzing, and forwarding daily action summaries
Provides sales vs. projection results by preparing and forwarding sales tracking reports
Support sales representatives when they are in the field. Handling incoming calls and correspondence, alerting reps to any urgent issues
Maintains promotional database by inputting invoice and bill-back data
Forwards samples by entering request; arranging shipment; notifying customer
Prepares sales presentations by compiling data; developing presentation formats and materials
Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
Creating, running reports, and tradeshow invites through Highrise and Constant Contact.
Handled all tradeshows across the US. Ordering all necessary items for each booth. Such as electrical, furniture, & supplies. Making sure all invoices are paid and keeping track of each show’s financials
Maintained the companies mold transfer letters and keep an updated tracker of all necessary progress. Ensuring all customers received a certified letter and e-mail. Updating Directors and other dept’s on progress.
Set up and booked all conferences. Provide lunch or other materials as needed.
Covering the reception desk as needed
Various Assignments 05/2013 –9/2015
Working various temporary assignments through AppleOne, Abbott Staffing, & Volt
DPI Specialty Foods
Food Distributor
Customer Service/Inside Sales, Ontario, CA
Sales Rep for Superior Grocers and Fry’s Starbucks. Assisting with calling for orders from Stater Bros Service Deli and Bakery Dept. Entering order into Oracle/Siebel.
Creating and running reports on Order Guides, percentage shipments, & products sold per store through EBS.
Received incoming calls from stores and Acct Reps regarding product, orders, and shipping status.
Answered Customer Service e-mail request for DSD request, products, and shipping dates EBS. Worked on request from stores on damages, bulk soils, mispicks,& good returns.
NAKED EMERGING BRANDS (Contract) 10/2009 – 09/2012
A leader in manufacturing natural juice
Office Administrator, Monrovia, CA
Led the office management with minimal direction efforts at NAKED/IZZE
The company’s first initial contact for moving the company from Azusa to Monrovia. Working with the leasing company on property, security, and utilities security deposits. Selling off/making arrangement for all furniture to be sold. Packing all old offices, current office, and supplies.
Support VP, CFO and Sr. Brand Finance Manager with travel, expense reports, & special projects
Greet Visitors / manage reception desk. Ordered all supplies for the office, equipment repairs (copiers, A/V, & phones)
Processed / managed all office and R&D invoices through SAP. Supporting the Monrovia HQ’s and the IZZE Office in Boulder, CO.
Facilities coordination with landlord: Office issues, janitorial service, security badges, utilities, hours, etc
Maintain phone, LAN /computer inventories: limited troubleshooting. New employee on-boarding (Including Ordering computers, ID / Password setup, welcome basket, desk setup, name plates, & NJ/IZZE security badges.
Set up account and arranged documents storage through Iron Mountain
Selected Accomplishments
Met and exceeded company expectations by meeting all deadlines on time.
Awarded for Above and Beyond for the Toys for Tots drive. Collecting over 44,000 toys and $25,000. Which was increased by 65% the year before
LABOR READY (Various assignments) 09/2008 -5/2009
Worldwide temporary and permanent employment service.
CSR / Inside Sales, Walnut, CA
Managing all my own customers and accounts.
Cold calling on new and existing customers for packaging and shipping products
Sending out samples, as needed
Contacting customers on past and/or open invoices
Working with distributors on pricing
Creating my own database through ACT. Keeping track of calls, pricing, QTY’s.
Selected Accomplishments
Sold over $10,000 in shipping supplies nationwide weekly.
ACOSTA SALES & MARKETING 04/2006 – 09/2008
Provider of sales, marketing and retail merchandising solutions to consumer packaged goods companies and retailers in the U.S. and Canada
Business Manager Assistant Brea, CA
This temporary position turned into a permanent position.
Responsible for McCormick & Morton Salt proprietary sales planners & tracking systems. Updated specific client reports; distribution tracking, pricing reports, new item tracking, and special business initiative tracking.
Coordinated activities to meet administrative requirements of the client.
Assisted in preparing for sales meetings, customer appointments, and principal meetings. Assisted in managing Market Development Funds according to manufacturers’ requirements.
Also, managing Customer Service & Claims alerts in the SHARP system. Involved in implementation of the Event Scheduler technology to generate customer contracts. Maintained relevant product data (APL, New Item Entry, Pricing, Client and Customer Data) in company database.
Selected Accomplishments
Working on the Albertsons team and eventually moving to McCormick, Morton Salt, Peat’s Coffee, & Georgia Pacific.
GUIDANCE SOFTWARE 10/2001 – 04/2005
World’s leading in computer forensic software and the makers of EnCase.
Office Specialist
Providing day to day office administration. Working with the Director of Operations
Served as liaison with building management reporting facilities maintenance.
Assisted Director of Operations in office space planning, coordination of office moves, furniture re-location, etc.
Coordinated with the IT dept on setting up new employees. Handled monthly meetings and birthday/anniversary lunches.
Trained all new personnel with the front desk responsibilities
Provided lunch relief. Ordered Access ID badges for new employees, replaced lost badges, maintained front desk access and visitor badges.
Responsible for all contracts and database upkeep. Maintained the company phone directory.
Tracked, placed new orders, replacement orders for company cell phones. Troubleshooting Blackberry issues as needed
Selected Accomplishments
Worked and managed 3 different positions while at Guidance. Created, managed, & ran all 3 (Certification Coordinator, IT Help Desk Coordinator, & Office Specialist.
EDUCATION:
Pasadena City College – Continuing Education
Bryman College – Medical Assistant, Diploma
EnCase – Beginning computer forensic methodology – 40 hours
REFERENCES: Upon request
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