Sonya L Cantrell

**** *. ********* **, **** B

Covina, CA 91724

Ph: 626-***-****

E-Mail: acwl4i@r.postjobfree.com

CAREER OBJECTIVE

To obtain a challenging position in a team atmosphere that will allow me to utilize my assets while continuing the development my skills to further my professional career; willing to offer more than 10 Years of experience in customer service, sales, and administrative.

Computer skills include: MS Office (Word, Excel, PowerPoint, Access) Lotus Notes, SAP, CRM, AS400, Siebel, Oracle, EDI, and IQMS

Professional Experience

Balda C Brewer 09/2015 - Present

Injection Molding for Medical Devices

Sales Administrator, Ontario, CA

Working through Select Staffing as a temp or hire position.

Updates managers by consolidating, analyzing, and forwarding daily action summaries

Provides sales vs. projection results by preparing and forwarding sales tracking reports

Support sales representatives when they are in the field. Handling incoming calls and correspondence, alerting reps to any urgent issues

Maintains promotional database by inputting invoice and bill-back data

Forwards samples by entering request; arranging shipment; notifying customer

Prepares sales presentations by compiling data; developing presentation formats and materials

Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.

Creating, running reports, and tradeshow invites through Highrise and Constant Contact.

Handled all tradeshows across the US. Ordering all necessary items for each booth. Such as electrical, furniture, & supplies. Making sure all invoices are paid and keeping track of each show’s financials

Maintained the companies mold transfer letters and keep an updated tracker of all necessary progress. Ensuring all customers received a certified letter and e-mail. Updating Directors and other dept’s on progress.

Set up and booked all conferences. Provide lunch or other materials as needed.

Covering the reception desk as needed

Various Assignments 05/2013 –9/2015

Working various temporary assignments through AppleOne, Abbott Staffing, & Volt

DPI Specialty Foods

Food Distributor

Customer Service/Inside Sales, Ontario, CA

Sales Rep for Superior Grocers and Fry’s Starbucks. Assisting with calling for orders from Stater Bros Service Deli and Bakery Dept. Entering order into Oracle/Siebel.

Creating and running reports on Order Guides, percentage shipments, & products sold per store through EBS.

Received incoming calls from stores and Acct Reps regarding product, orders, and shipping status.

Answered Customer Service e-mail request for DSD request, products, and shipping dates EBS. Worked on request from stores on damages, bulk soils, mispicks,& good returns.

NAKED EMERGING BRANDS (Contract) 10/2009 – 09/2012

A leader in manufacturing natural juice

Office Administrator, Monrovia, CA

Led the office management with minimal direction efforts at NAKED/IZZE

The company’s first initial contact for moving the company from Azusa to Monrovia. Working with the leasing company on property, security, and utilities security deposits. Selling off/making arrangement for all furniture to be sold. Packing all old offices, current office, and supplies.

Support VP, CFO and Sr. Brand Finance Manager with travel, expense reports, & special projects

Greet Visitors / manage reception desk. Ordered all supplies for the office, equipment repairs (copiers, A/V, & phones)

Processed / managed all office and R&D invoices through SAP. Supporting the Monrovia HQ’s and the IZZE Office in Boulder, CO.

Facilities coordination with landlord: Office issues, janitorial service, security badges, utilities, hours, etc

Maintain phone, LAN /computer inventories: limited troubleshooting. New employee on-boarding (Including Ordering computers, ID / Password setup, welcome basket, desk setup, name plates, & NJ/IZZE security badges.

Set up account and arranged documents storage through Iron Mountain

Selected Accomplishments

Met and exceeded company expectations by meeting all deadlines on time.

Awarded for Above and Beyond for the Toys for Tots drive. Collecting over 44,000 toys and $25,000. Which was increased by 65% the year before

LABOR READY (Various assignments) 09/2008 -5/2009

Worldwide temporary and permanent employment service.

CSR / Inside Sales, Walnut, CA

Managing all my own customers and accounts.

Cold calling on new and existing customers for packaging and shipping products

Sending out samples, as needed

Contacting customers on past and/or open invoices

Working with distributors on pricing

Creating my own database through ACT. Keeping track of calls, pricing, QTY’s.

Selected Accomplishments

Sold over $10,000 in shipping supplies nationwide weekly.

ACOSTA SALES & MARKETING 04/2006 – 09/2008

Provider of sales, marketing and retail merchandising solutions to consumer packaged goods companies and retailers in the U.S. and Canada

Business Manager Assistant Brea, CA

This temporary position turned into a permanent position.

Responsible for McCormick & Morton Salt proprietary sales planners & tracking systems. Updated specific client reports; distribution tracking, pricing reports, new item tracking, and special business initiative tracking.

Coordinated activities to meet administrative requirements of the client.

Assisted in preparing for sales meetings, customer appointments, and principal meetings. Assisted in managing Market Development Funds according to manufacturers’ requirements.

Also, managing Customer Service & Claims alerts in the SHARP system. Involved in implementation of the Event Scheduler technology to generate customer contracts. Maintained relevant product data (APL, New Item Entry, Pricing, Client and Customer Data) in company database.

Selected Accomplishments

Working on the Albertsons team and eventually moving to McCormick, Morton Salt, Peat’s Coffee, & Georgia Pacific.

GUIDANCE SOFTWARE 10/2001 – 04/2005

World’s leading in computer forensic software and the makers of EnCase.

Office Specialist

Providing day to day office administration. Working with the Director of Operations

Served as liaison with building management reporting facilities maintenance.

Assisted Director of Operations in office space planning, coordination of office moves, furniture re-location, etc.

Coordinated with the IT dept on setting up new employees. Handled monthly meetings and birthday/anniversary lunches.

Trained all new personnel with the front desk responsibilities

Provided lunch relief. Ordered Access ID badges for new employees, replaced lost badges, maintained front desk access and visitor badges.

Responsible for all contracts and database upkeep. Maintained the company phone directory.

Tracked, placed new orders, replacement orders for company cell phones. Troubleshooting Blackberry issues as needed

Selected Accomplishments

Worked and managed 3 different positions while at Guidance. Created, managed, & ran all 3 (Certification Coordinator, IT Help Desk Coordinator, & Office Specialist.

EDUCATION:

Pasadena City College – Continuing Education

Bryman College – Medical Assistant, Diploma

EnCase – Beginning computer forensic methodology – 40 hours

REFERENCES: Upon request

Contact this candidate