Extensive Administrative, Human Resources and Management experience

Jan L. Lown

*** *** ******, ******* *****, IL ***15

H: 630-***-**** C: 630-***-**** E: *******@*******.***

Linked In: https://www.linkedin.com/in/jan-l-lown-7069a6101

A performance-focused professional repeatedly recognized for enhancing corporate image through innovative problem solving, while improving organizational efficiencies. Proven verbal and written communications expertise. Passionate individual with strong organizational skills, ardent learner and ability to multitask.

Career Highlights

SALT CREEK SURGICAL CENTER, LLC

Office Manager Sep 2006 – May 2016

Management of all business office and facility functions for multimillion dollar Ambulatory Surgical Center. This includes Scheduling, Registration, Billing, Accounts Receivable, Transcription, Insurance Verification, Medical Records, Accounts Payable, IT and Telecommunications, Coding and Collections with emphasis in managed care contracts and revenue cycle.

Hands-on manager with the skills to perform any functions supervised. Strong CPT Coding and billing analysis skills.

Highly successful problem solver supporting both the OR and PACU areas in crossover area resolution

During period of ownership change and restructuring, was able to increase practice case volume by 5% during a recessive economy

Negotiated multiple Managed Care Contracts with all major vendors and their implementation

HINSDALE SURGICAL CENTER, LLC

Business Office/Operations Manager Feb 2002 - Aug 2006

Management of all business office and facility functions for multimillion dollar Ambulatory Surgical Center. This includes Scheduling, Registration, Billing, Accounts Receivable, Transcription, Insurance Verification, Collections, IT and Telecommunication functions and Medical Records with emphasis in Coding/Billing.

Hands on manager with the skills to perform any of the functions supervised. Strong CPT Coding and billing analysis skills

Responsible for Budgeting and Forecasting activities pertaining to the administration of the Surgical Center

Handled multiple Managed Care Contracts, their negotiation process/implementation, including Medicare/Medicaid

Worked on the team preparing for JCAHO credentialing in covering all administrative, HIPAA and IT policies. Part of two highly successful re-credentialing visits

**CARA Corporation, then acquired by ACS Technology Solutions

Multiple Positions Held: See positions listed below Apr 1990 - Aug 1999

**Corporate Acquisition/Merger – 1998 – Retained through multiple management changes

ACS TECHNOLOGY SOLUTIONS

*Facilities Manager Oct 1996 – Aug 1999

Management of all facility functions for five different office locations throughout the United States with 40+ million in revenue. Buildout and move experience.

Direct assistant to two Vice Presidents in charge of Marketing and Operations. This includes leasing information, purchasing, equipment maintenance, telephone configuration, contract negotiations, and various other facility related functions.

Responsible for budgetary projections of office management related functions. Preparation of Board Meeting materials on a quarterly basis and various other corporate presentations.

Coordination of all company-wide social events and business meetings from 200 – 500 participants.

Responsible for all promotional material campaigns and assist in coordination of job fair presentations and other public media venues.

CARA CORPORATION

*Human Resources Manager Sept 1992 – Sept 1996

Management of all human resource functions including recruitment, administer benefit programs, orientation process, review process, etc. for 500+ personnel.

Provide support to the Director of Human Resources and Liaison to parent company during this time, Spiegel, Inc.

Four positions reporting directly, including two H.R. Assistants, Reception and General Office Clerk.

Responsible for compilation and creation of company newsletter and planning/executing corporate events such as holiday parties, picnics, special team-building events, etc.

CARA CORPORATION

*Payroll/Personnel Administrator Apr 1990 – Oct 1992

Responsible for collection and processing of all payroll information via ADP payroll system, including special pays, auto allowance, bonus and commissions.

Coordination of all Human Resources functions including orientations, file retention, benefit programs, etc. for 300+ personnel.

M & M ORTHOPAEDICS

Executive Assistant June 1987- Apr 1990

Direct report to the Chief Operating Officer – providing answers to issues that enhance overall operations of practice

Successful management of all building functions for multi-million dollar medical practice including facility contracts, maintenance, security, etc.

Actively assisted five physicians, including correspondence, hospital accreditation and various other needs

Coordination of Human Resources/Personnel functions, including compilation and formatting of employee handbook

System Administrator for Lucent (AT&T) telephone system

Executed marketing operations, including ad layouts, physician recruitment, direct mailings, correspondence and reports

Maintain PPO/HMO contract status

Qualifications

Extensive Administrative, Human Resources and Management experience in multiple industries

Outstanding personnel management skills, including recruitment of staff and physicians, salary/performance review process, and project management for various task such as compilation and updating of Employee Handbook and Managed Care Contracts.

Exceptional computer, communication and writing skills. Ability to create multiple types of documentation including policies and procedures, presentation materials, newsletters, ads, brochures, etc.

Personable, with a high degree of people interaction skills

Organized, with the ability to prioritize effectively. Results oriented multi-tasking

Exceptional problem-solving skills, with emphasis in the areas of healthcare management, human resources/benefits administration and personnel issues

Knowledge of office equipment (LAN/WAN systems, communication systems, fax, copiers, etc.), including purchasing, programming and maintenance. Effective telco and computer problem solving skills

Computer literate with a broad range of software knowledge. Capable of all forms of Email and Internet communications required to perform job functions

Education

University of Northern Iowa Certificate of Approval/Teacher’s Aide Notary Public for the State of Illinois

Cedar Falls, Iowa 2-year program Illinois State Board of Education Current to 2018

Major: Business Administration DuPage County Regional Office of Education

Issued July 1998

Technical Proficiencies

Microsoft Word, Excel, Outlook, Publisher, PowerPoint and Project

Medical Software EPIC, AMKAI, VISION, ADVANTX and SIS

Trained in both ADP and PAYCOR payroll systems. Knowledge of Oracle and Crystal software

Adept at numerous forms of graphic layout, text editing, document formatting and all other computer-aided document manipulation

Contact this candidate