Sales Customer Service

SUMMARY

With my experience as both Retail Operations Manager and a Store Manager of multiple stores, as well as working in a factory environment at multiple levels, I have been able to contribute to the successful generation of sales and revenue for every company I have worked with. By managing staff efficiently and effectively I have shown my leadership with a can-do effort, which has allowed quick advancement in my positions. I have over 20 year’s sales experience mixed in with about 6 years of Machinist experience. I have customer service skills and account management know how that is used for both the customers and for internal employees.

PROFESSIONAL EXPERIENCE

Boost Mobile by I Got u – 5/13 to Present – Davenport, Ia. – Plano, Il.

Job and Achievements:

Responsible for day to day activities and growing of a Phone Repair store into multiple Prepay Cellular Branded Retailer locations.

Purchasing and inventory management of phones, accessories, and other items needed to maintain multiple locations.

Working directly with my Sprint management team to insure we are meeting all goals and expectations of being a Branded Retail Location.

Thorough knowledge in the GSM and CDMA mobile telephone technology

Discuss with client and document problems encountered with cell phone unit. Test, Repair, and then advice customer what was repaired on the device. Perform Ready Now Service

Excellent analytical and troubleshooting skills.

Uniparts Olsen – 11/2013 to 7/2015 – Davenport, Ia. – Plano, Il.

Job and Achievements:

Operated a Cincinnati Grinding machine with parts ranging from 20lbs to 120lbs

Crane operator for heavy steel material

Worked overtime and was a “go-to” person when HOT jobs needed to be done.

Capable of running multiple machines on the grinding floor. Set up and run.

Excellent attendance record and good employee overall.

Trained multiple employees on several different machines

Technician & Sales ~11/2012 to 04/2013 ~ iFix and Repair ~ Chicago, IL

Job and Achievements:

Fix and Repair iPhones, iPods, iPads, ALL carrier phones (AT&T, Verizon, T-Mobile, & Sprint), and other mobile devices.

Certified Cell Phone Repairs Level I, II, and III. Can perform Level 4 tasks– Soldering of charging ports, speakers, iPod Touch ribbons and more.

Replaced Laptop LCDs, hard drives, batteries, and keyboards.

Responsible for Daily Gross Profit Goals / Monthly Goals / And other Commission Based Goals

On Floor selling of accessories and services to customers to keep a positive ratio of repair/acc @ over 40%

Posted Craigslist ads daily. Template forms to make Ads viewable

Time management expert, with only one person running the store most of the time, the ability to time manage what you are doing and the people in the store is a definite MUST.

Senior Tech / Store Manager ~10/2008 to 10/2012~Wireless Toyz/Generation Mobile Southfield MI

Job and Achievements:

Store Operator for Ypsilanti-Pontiac Corporate locations in charge of managing and maintaining all sales and staff operations. The Ypsilanti location also has a very active Service and Repair Center for Sprint/Nextel.

Responsible for scheduling of staff during key hours of operation to capture the most sales potential.

Conduct store meetings to communicate sales goals, achievements, new policies and procedures, multiple carrier sales programs and incentives, and other communications from the corporate level.

Coach my team on delivering great customer service every time to every customer. This had shown positive feedback from customer surveys and increased our customer base.

Training of new staff on Policies and Procedures. Including the company’s POS system and Multiple Carrier’s Ordering Systems. (i.e. Dara, WATSON, ICAM, eRos, Metro Speedsuite)

Responsible for day to day activities of the Senior Tech at our Sprint ASC Center. Very familiar with ISC E-ticket and all other functions of a Sprint ASC Center.

Worked directly with my Sprint Service and Repair Rep (Jason Maddox) in order to achieve multiple goals set forth by Sprint and maintain a positive Scorecard, achieving Bonus several times throughout the year. (CSAT, Monthly Exchange Budgets, and Repair/Exchange Ratio)

Retail Operations Manager ~ 11/2007 to 6/2008 ~ PCS Mobile Solutions ~ Southfield, MI

Job and Achievements:

Sales Consultant for Detroit location. Sales, Scheduling, Opening, Closing, Phone and Accessory Ordering, Receiving, Service and Repair, etc.

Opened multiple locations and trained new staff on Operations and Sales. Managers and employees. Created a Training Roadmap to be followed by all.

Trained staff on new procedures for company’s POS system and Sprints operating system.

Created and roll out of new Sales Techniques and Tools, Training, Support Forms, etc. via WebEx, conference calls, or onsite training.

First point of contact for multiple locations for Training/Support/Operations/etc. (Florida, Texas, Colorado, California, Indiana and Kentucky

Account Manager / Inside Sales ~ 2/2001 to 9/2007 ~ Bearing Service ~ Detroit, MI

Job and Achievements:

Accomplish crucial organization goal of account management with regards to relationship building, general maintenance and increased sales of high quality bearings and power transmission products.

Built account base to over 50 new accounts, developing a strong rapport with potential clients, researching particular requirements and matching their need with specific products.

Developed untapped Detroit sales territory, conceptualized & created strategic planning that generated over 1 million dollars in sales with an increase of over 35% for the past two years.

Instrumental in building relationship with City of Detroit to finally secure a “Preferred Vendor” status opening up a channel to provide bids to city departments

Sold customer and vendor training classes as both a value added service in order to increase the knowledge of our customers.

Wrote Value Added business for target accounts totaling over $350k in 2005 and $500k in 2006.

Manage and maintain inventory consignments for several larger volume customers.

Responsible for all quarterly & annual customer reviews for assigned territories and accounts.

Successfully wear several hats with regards to several operation positions in absence of others for example, warehouse, purchasing, administrative, ISO discrepancy representative for the Detroit Branch, etc.

COMPUTER SKILLS / MACHINE OPERATOR

Competent with Microsoft Excel, Outlook, Publisher, PowerPoint and Word

CNC Grinder, Cincinnati Grinders, Lathe, Bridgeport, Chamfer, Drillpress, CNC Okuma, and other various machines that I’ve operated or Set-up and operated.

Sales Floor and Call Center 5+ years, Sales 20+ years, Machinist 6+ years.

Working hand in hand with CEOs as well as on the front lines on the factory floor

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