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Customer Service Manager

Location:
Augusta, GA, 30907
Posted:
September 14, 2016

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Resume:

Tara M. Sigmon

*** ******** **

Martinez, GA, ***07

706-***-****

acwl2s@r.postjobfree.com

EXPERIENCE

CMTECH INC- AUGUSTA, GA

October 2015- April 2016

Office Manager:

o Maintained relationships with different government contractors.

o Maintain cleanliness of the office.

o Use fax, scanner, and copier machines.

o Use Excel to create spreadsheets to maintain client’s progress and employees.

o Many other numerous repetitive tasks, such as, answer phones, email, greet clients, maintain my work space and files, input data into the system, and many others.

Recruiter:

o Review resumes and interview candidates.

o Terminate employees.

o Hold orientations, administer drug tests, and background checks.

o Set up interviews per the client.

o Use Microsoft office to create reports and other useful spread sheets and schedules.

o Inputting candidates into the computer system.

o Answer phones and make calls to set up interview times.

o Find new ways to reach out to potential candidates.

BARRISTER GLOBAL SERVICES- Hammond, LA

April 2015- September 2015

Tech Management:

o Recruiting IT technicians to Projects including the work on computers, printers, servers, etc throughout the USA, Guam, and Canada.

o Setting up technicians in the system

o Deactivating technicians from the system

o Helping technicians with the systems

Logging in

Signing up

Navigating the systems

Setting up their online account

Receiving their personal information and attaching to profile

Explaining how to accept tickets

o Assigning technicians to projects in their areas.

o Training tech for projects that requie traning, Different projects require different types of training

Front desk Receptionist:

o Let people into the building, sign thenm in and direct to the proper person.

o Set future employee prospects to the testing area and helping with any testing questions they may have.

o Explain the company and how we function; overall and daily functions

o Making calls for Human Resources and signing for packages.

Burn Cigar Store/ Customer Service: ---2 days a week I would help out at the cigar shop while still doing the Barrister job with the Laptop provided to me.

o Greet customers

o Help with the cigar choice process

o Cash out customers on the POS system.

o Closing duties included:

Cleaning the cigar lounge

Closing cash drawer

Printing reports

Closing and locking up the shop.

I PERFORMED BOTH TECH MANAGEMENT AND RECEPTIONEST ON MONDAY, WEDNESDAY, AND FRIDAY, BOTH JOBS AT ONE DESK. AND TUESDAY AND THURSDAY I WAS WORKING AT BURN.

CYPRESS VETERINARY HOSPITAL- Houston, TX

July 2014 to September 2014

Kennel Associate:

o Kennel responsibilities:

Clean kennels and animals.

Fill food and water.

Administer medications.

Keep Charts up to date.

o Assist vet or vet techs with animals.

o Maintain a clean office environment.

o Assist with boarding customer’s pets.

FEDEX FREIGHT- Augusta, GA and Houston, TX

February 2011 to September 2014

Billing Specialist and Service Center Support:

o Responsible for scheduling pick-ups and deliveries.

o Help customers over the phone and at the center.

o Responsible for imputing bills into the system then filing them accordingly.

o Maintain driver’s information and make sure their bills and delivery receipts are correct each time they return to the center.

o Dispatch drivers to delivery and pick-up locations.

BEST BUY- Augusta, GA

November 2010 to January 2011

Customer Service Representative:

o Responsible for taking payments

o Clean area

o Stock shelves

o Help customers

o Complete returns and exchanges

o Complete online orders and fulfil Geek Squad contracts

ACADEMY SPORTS AND OUTDOORS- Augusta, GA

March 2010 to November 2010

Apparel Associate:

o Responsible for making sure the section of apparel looks good at all times.

o The section that you are in control of must be done and perfect at closing so the managers can walk the section and you can then leave.

AMICI’S ITALIAN RESTAURANT- Augusta, GA

September 2009 to January 2010

Server:

o Responsible for taking orders correctly.

o Putting orders into the computer system, and also take payments, either charge or cash.

o Making sure guests are greeted, seated, and remain satisfied for the remainder of the time spent there

o Be able to work in the kitchen and help out if needed.

o Train new employees.

o Making sure side work is done 30 minutes after the restaurant closes. This includes: cleaning bathrooms, rolling silverware, cleaning kitchen walk way, sweeping and mopping floors.

ALL POWER MOTORSPORTS- Grovetown, GA

November 2008 to January 2009

Office Manager:

o Take phone calls and also provide service to walk-in customers.

o Make receipts using QuickBooks.

o Assist personal & business customers.

o Make tags for units brought in.

o Sell related merchandise.

o Offer information about the units, parts, and labor provided.

o Make calls to customers, parts companies, and shipping companies.

o Take care of bills.

o Make bank deposits.

o Perform maintenance and upkeep of the shop and office.

EDUCATION

Evans High School 2010 Graduate- Evans, GA

OTHER SKILLS

Windows, Microsoft Word/Excel/Access/PowerPoint, fast learner, very friendly, people person, very presentable.

REFERENCES

Corina Smith - Worked at Barrister in Louisiana- 985-***-****

Lacey Rico- She was my manager at Barrister in Louisiana-- 985-***-****

Joshua Hopp--We has the nightly dock manager for FedEx Freight when I worked here in Augusta-- 864-***-****

Pam Hunter – Owner of CMTECH INC- 706-***-****



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