Customer Service Manager
Resume:
Tara M. Sigmon
Martinez, GA, ***07
**************@*****.***
EXPERIENCE
CMTECH INC- AUGUSTA, GA
October 2015- April 2016
Office Manager:
o Maintained relationships with different government contractors.
o Maintain cleanliness of the office.
o Use fax, scanner, and copier machines.
o Use Excel to create spreadsheets to maintain client’s progress and employees.
o Many other numerous repetitive tasks, such as, answer phones, email, greet clients, maintain my work space and files, input data into the system, and many others.
Recruiter:
o Review resumes and interview candidates.
o Terminate employees.
o Hold orientations, administer drug tests, and background checks.
o Set up interviews per the client.
o Use Microsoft office to create reports and other useful spread sheets and schedules.
o Inputting candidates into the computer system.
o Answer phones and make calls to set up interview times.
o Find new ways to reach out to potential candidates.
BARRISTER GLOBAL SERVICES- Hammond, LA
April 2015- September 2015
Tech Management:
o Recruiting IT technicians to Projects including the work on computers, printers, servers, etc throughout the USA, Guam, and Canada.
o Setting up technicians in the system
o Deactivating technicians from the system
o Helping technicians with the systems
Logging in
Signing up
Navigating the systems
Setting up their online account
Receiving their personal information and attaching to profile
Explaining how to accept tickets
o Assigning technicians to projects in their areas.
o Training tech for projects that requie traning, Different projects require different types of training
Front desk Receptionist:
o Let people into the building, sign thenm in and direct to the proper person.
o Set future employee prospects to the testing area and helping with any testing questions they may have.
o Explain the company and how we function; overall and daily functions
o Making calls for Human Resources and signing for packages.
Burn Cigar Store/ Customer Service: ---2 days a week I would help out at the cigar shop while still doing the Barrister job with the Laptop provided to me.
o Greet customers
o Help with the cigar choice process
o Cash out customers on the POS system.
o Closing duties included:
Cleaning the cigar lounge
Closing cash drawer
Printing reports
Closing and locking up the shop.
I PERFORMED BOTH TECH MANAGEMENT AND RECEPTIONEST ON MONDAY, WEDNESDAY, AND FRIDAY, BOTH JOBS AT ONE DESK. AND TUESDAY AND THURSDAY I WAS WORKING AT BURN.
CYPRESS VETERINARY HOSPITAL- Houston, TX
July 2014 to September 2014
Kennel Associate:
o Kennel responsibilities:
Clean kennels and animals.
Fill food and water.
Administer medications.
Keep Charts up to date.
o Assist vet or vet techs with animals.
o Maintain a clean office environment.
o Assist with boarding customer’s pets.
FEDEX FREIGHT- Augusta, GA and Houston, TX
February 2011 to September 2014
Billing Specialist and Service Center Support:
o Responsible for scheduling pick-ups and deliveries.
o Help customers over the phone and at the center.
o Responsible for imputing bills into the system then filing them accordingly.
o Maintain driver’s information and make sure their bills and delivery receipts are correct each time they return to the center.
o Dispatch drivers to delivery and pick-up locations.
BEST BUY- Augusta, GA
November 2010 to January 2011
Customer Service Representative:
o Responsible for taking payments
o Clean area
o Stock shelves
o Help customers
o Complete returns and exchanges
o Complete online orders and fulfil Geek Squad contracts
ACADEMY SPORTS AND OUTDOORS- Augusta, GA
March 2010 to November 2010
Apparel Associate:
o Responsible for making sure the section of apparel looks good at all times.
o The section that you are in control of must be done and perfect at closing so the managers can walk the section and you can then leave.
AMICI’S ITALIAN RESTAURANT- Augusta, GA
September 2009 to January 2010
Server:
o Responsible for taking orders correctly.
o Putting orders into the computer system, and also take payments, either charge or cash.
o Making sure guests are greeted, seated, and remain satisfied for the remainder of the time spent there
o Be able to work in the kitchen and help out if needed.
o Train new employees.
o Making sure side work is done 30 minutes after the restaurant closes. This includes: cleaning bathrooms, rolling silverware, cleaning kitchen walk way, sweeping and mopping floors.
ALL POWER MOTORSPORTS- Grovetown, GA
November 2008 to January 2009
Office Manager:
o Take phone calls and also provide service to walk-in customers.
o Make receipts using QuickBooks.
o Assist personal & business customers.
o Make tags for units brought in.
o Sell related merchandise.
o Offer information about the units, parts, and labor provided.
o Make calls to customers, parts companies, and shipping companies.
o Take care of bills.
o Make bank deposits.
o Perform maintenance and upkeep of the shop and office.
EDUCATION
Evans High School 2010 Graduate- Evans, GA
OTHER SKILLS
Windows, Microsoft Word/Excel/Access/PowerPoint, fast learner, very friendly, people person, very presentable.
REFERENCES
Corina Smith - Worked at Barrister in Louisiana- 985-***-****
Lacey Rico- She was my manager at Barrister in Louisiana-- 985-***-****
Joshua Hopp--We has the nightly dock manager for FedEx Freight when I worked here in Augusta-- 864-***-****
Pam Hunter – Owner of CMTECH INC- 706-***-****
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