Business Analyst

Dynamic, results-driven Business Analyst with extensive experience in the analysis and documentation of business requirements, and business operations, as well as project management and software solution design. Highly skilled decision-maker and problem-solver with demonstrated analytical and organizational abilities and excellent written and oral communication skills. Proven ability to level set and adapt within a short time period with various system applications, environments and personnel.

PROFESSIONAL EXPERIENCE

MD Anderson Cancer Center (Contract), Houston, Texas • Nov 2015 – Aug 2016

Sr. Business Analyst:

Working with Governance, Risk, and Compliance (GRC) project software (RSA Archer) to formulate project objectives and scope of work based on user needs. Interface with subject matter experts (SME’s) and solution architect to translate business requirements to technical specifications and user stories for implementation.

Excellent understanding of security policies, procedures and compliance. Extensive knowledge with development and configuration of RSA Archer solutions and modules including Application Risk Solution, Issues Management, Enterprise, Threat Management, Incident Management, Compliance Management, Policy Management, Findings, Remediation Plans and Exception Requests.

Unique ability to level set with RSA Archer system components exceeding those who have worked with the system and project more than 3 years.

Capture, analyze and prioritize documentation for project including: Exception Request BRD, Release Plan and Schedule, Data Feed Requirement, Data Feed Specification Document, Data Source Document, Threat Management Requirements, Test Cases/Plans and Target Field Mappings.

Hewlett Packard (Contract), Houston, Texas • Jan 2015 – Feb 2015

Business Analyst:

Assisted IT Infrastructure Assets with creating server (Windows, Unix and Linux) IP addresses for End State of HPE and HPI networks at the Host level both physical and virtual

Created IP addresses utilizing various tools (Master Build Scheduler (MBS), IP Configurator tool, Master Network Document, IP Uploader Tool, Infrastructure Lifecycle Management (ILM), HostName Generator tool) for various domain locations

Processed proactively technical specifications of Network engineers design of IP address configuration

Worked effectively in self-adaptability situations involving uncertainty, shifting priorities and rapid change, demonstrate flexibility

Chevron Corporation (Contract), Houston, Texas • Sept 2013 – Jul 2014

Service Delivery Analyst:

Gathered and analyzed IA Analytics metrics (Dashboards) with Remedy tickets and Project work

Compiled and managed monthly SDM report utilizing IT Reliability Tool RCA(Root Cause Analysis) reports evaluating issues (critical, high, medium, and low) with documented resolutions for Supply Trading monthly collaboration meetings

Coordinated collaboration meetings and video conferences with SDMs & Business Unit IT partners which included IT Managers and CIOs (calendar logistics, captured notes)

Created SDMs SharePoint site page for 2014 Global Infrastructure Assets (IA) Forum participants included CIOs and IT Managers

Performed role of SD Analyst and SDM’s 2014 Global IA Forum SharePoint site owner; demonstrated technical proficiency required with uploading documents, page creation and layout, created registration form using InFoPath, inputted slide pictures, created participant survey, granted user permissions

Participated with Planning Committee for 2014Global IA Forum – collaborated with IA Asset Organizations: (Network, Data Center, End User Solutions)

Participated with Gas and Midstream workshop that develop Gap Analysis for NR2 and Radio Frequency as well as current Network infrastructure

AIG (Modis), Houston, Texas • Mar 2012 – Apr 2013

Business Analyst:

Documenting Service Request Design (SRD) template with customer’s feature requests as well as review process maps and redesign of process flow diagrams (with swim lanes) utilizing Visio

Documented ‘as-is’ and ‘to-be’ business processes requirements, use cases adhere to applicable standards; trained customers and completed SRD templates using Agile Methodology

Break down technical and architectural complexities to ensure project stakeholders identify issues around Catalog products offered for add, change, and delete requests(CRQs)

Communicated with process design team to consolidate, group, archive and de-activate catalog products and provide input to design client recommendations

Worked with security administrator stakeholders (VALIC, Chartres and LIFE business units) analyzing current service offering that had multiple permutations for add/change/delete to design efficient methods for same to reduce service offerings as well as remote access (VPN) for global users

Reviewed and analyzed current product service catalog process flow maps and where appropriate instituted re-work of process flow maps design that included step approvals and task/events process flows

Executed SQL queries and tested front end developed data with upgrades to Service Now

Conducted “GAP” analysis between current workflow models and to be work flow models for enterprise, risk and impact analysis

Managed SharePoint ITSM library documents

Shell Oil Company (Contract), Houston, Texas•Oct 2008 – Oct 2009

Business Analyst:

Collaborated with business units: (Lubes Supply Chain (LSC), Retail, Chemicals, Business to Business (B2B), Manufacturing, Supply and Distribution) identifying constructive solutions to resolve critical issues

Queried various databases (EPIMS,SAGE,BRT,DRA,NGARD) to facilitate business analysis activities in support of downstream applications

Identified and addressed areas of disagreement and conflict, arrived at constructive solutions while interacting with key personnel

Worked on issues of diverse scope where analysis of situation or data requiring evaluation of a variety of factors, including an understanding of current business trends

Followed processes and operational policies in selecting methods and techniques for obtaining solutions

Facilitated communication with global stakeholders to assess dependencies and expectations for a broad range of global applications

Utilized advanced knowledge of reporting data extraction, manipulation, and analysis to support project goals

Waste Management, Inc., Houston, Texas • Jun 2000 – Jun 2003

Project Manager: (2001-2003)

Managed various phases of System Development Life Cycle (SDLC) by implementing Catalyst Methodology (equal to or similar to Agile, Scrum, and Waterfall)

Facilitated project activities including weekly project meetings, project deliverables, change requests, project schedules and detailed tasks through user acceptance testing (UAT) and client sign-off

Developed project documentation, procedures and resource planning strategy for Operational Development Group Project teams

Collaborated on numerous management committees including Systems Application, Security, Development and Product Design Teams

Validated application information, utilizing logical and physical data modeling tools, including Erwin, Business Objects and Impromptu

Developed Statement of Work (SOW) and Business Case documents

Interfaced with and reported to senior management on project status, issues, schedule variances, resource conflicts, timelines and critical paths using Microsoft Project and PowerPoint

Ascertained project flow diagrams and process maps

Collaborated with the technical team / development/ QA teams to resolve issues/defects towards the satisfaction of end users

Participated with leading edge initiatives to define menus for People Soft Revenue Management System that included portals for Customer Relationship Management (CRM), and Sales Force Automation (SFA)

Performed regression testing against various builds of Revenue Management System

Waste Management, Inc.

Business Analyst: (2000-2001)

Gathered requirements for facilities across the USA, including Hazwaste sites, Landfill and Transfer stations using SIPOC methods

Created workflow diagrams utilizing Visio

Traveled domestically to perform onsite assessment and analysis to gather system requirements

Delivered presentation to executive management team to advise of findings stemming from evaluation of vendor supported and in-house development services

Demonstrated excellent communication and problem solving skills, with proficiency to influence teams through coaching and motivation management

El Paso Energy (Contract), Houston, Texas • Aug 1998 – Jun 2000

Business Analyst:

Achieved functional end-user objectives through timely analysis of business functional documents for 200+ reports scaled to 50+ for accuracy and consistency

Utilized Impromptu database query tool against table mapping library document

Validated integrity and management of all VAS reporting data supplied for accuracy of invoice submittal to external customers and internal month end accounting departments

Reviewed and interpreted table data diagrams to facilitate with business use cases and testing

Developed and maintained focused business requirements

Served as a member of the Joint Application Design (JAD) session team

Facilitated coding and test scripts/cases and used simulation testing modules for VAS customer invoice reports including Electronic Data Interchange (EDI)

Partnered on moving the volume analyst system from client server to a web application

Conducted user acceptance testing (UAT) in alliance with code migration and regression testing

Interfaced with software development engineers to correct provisioning business rules as they relate to VAS reports for customers and internal accounting departments

Investigated issues and resolved reporting discrepancies and documented findings in PVCS Trackker

Performed Data Warehousing, Data Marts and Data Mining functions.

ADDITIONAL CAREER HIGHLIGHTS

Sanstorm Inc, (subsidiary of Air Liquid) Houston, Texas

Accounting Manager – Accounts Receivables, Accounts Payables, GL reporting, Aging, Collections, Customer Account Setup (Dun & Bradsheet analysis), Inventory, Shipping documents (domestic and foreign), Purchasing, Budgets, Forecasting, Cost Accounting

Computer / Network Skills:

RSA Archer

Cognos Impromptu

Excel/PowerPoint

MS Word

Access/One Note

Info Path Form

Change Management

MicroSoft Project 2013

MS Office Suite

Remedy

Service Now SaaS

Visio

Agile/Scrum/Waterfall

CRM / SFA / EPIMS

IQN/SQL

ITSM

NGARD, PVCS Tracker

People Tools

PeopleSoft SPL

SAGE, BRT

SharePoint

Test Plan/Script Design

Web Solutions

Citrix / Web Services / SAP

Lync/ WebEx

Dashboards

Pivot Tables/Charts

Project Central

Point of Sale (POS)

Erwin

Business Objects

Livelink

Server IP Addresses

Mainframe

CRQs

Client Server

CERTIFICATION

Lean Six Sigma Green Belt 2013

Texas Security Policy and Assurance 2016

EDUCATION

Bachelor of Business Administration in Finance

University of Houston

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