Customer Service Representative

To Whom It May Concern:

I am a hard-working individual with eleven years of experience as a patient care representative, exceptional people skills, and a high degree of enthusiasm for my work. I believe that my commitment to providing excellent customer service and my strong interest in continuing my career in healthcare.

I have benefited greatly from the opportunity to work in several different areas of medicine, including pediatrics, dermatology, and ophthalmology; I am now seeking to diversify my experience in a working environment that intrigues and inspires me.

Thank you very much in advance for your consideration. Please feel free to contact me at 858-***-**** or via email at ********@*******.***.

Sincerely,

Lloyd M. Mirafuentes

Lloyd M. Mirafuentes

11576 Fury Lane

#151

El Cajon, CA 92019

Telephone: 858-***-****

E-mail: ********@*******.***

EMPLOYMENT HISTORY

FRONT OFFICE

RETINAL CONSULTANTS: 3/2012 - 4/2016

SACRAMENTO, CA

Scheduling and confirming appointments; troubleshooting fee tickets; verifying insurance eligibility and referrals; preparing charts; facilitating communication between patients, referring doctors, and retinal specialists; filing and distributing charts and mail to various departments and offices; processing incoming calls; directing patients, medical insurance representatives, lawyers, advertisers, and other physicians and doctors' offices; faxing in prescriptions, dictations and labs; travelling to multiple offices throughout Northern California.

FRONT OFFICE

WEST DERMATOLOGY: 4/2009 – 3/2012

NEWPORT BEACH, CA

Preparing fee tickets for submission to billing; preparing daily reports for the main corporate office; scheduling and coordinating appointments for several doctors with busy schedules; processing incoming calls; directing patients, medical insurance representatives, lawyers, advertisers, and other physicians; faxing in prescriptions, dictations and labs; checking in patients; preparing charts daily.

PATIENT SERVICE REPRESENTATIVE

SCRIPPS CLINIC TORREY PINES: 10/2006 – 02/2009

LA JOLLA, CA

Scheduling appointments for patients; adjusting appointments to accommodate busy physicians’ schedules; processing incoming calls; directing patients, medical insurance representatives, lawyers, advertisers, and other physicians; faxing in prescriptions, dictations and labs; submitting authorizations to health insurance companies for patients who require approvals to see specialty surgeons and physicians; writing out orders for patients to see specialty physicians and physical therapy. I demonstrated excellent customer service skills as well as competency in medical terminology and procedures. I also maintained good communication from patient to physician in order to provide great patient care.

Reason for leaving: My ex-wife and I moved to Laguna Hills to be closer to her job in Los Angeles.

PATIENT SERVICE REPRESENTATIVE

CHILDREN'S PRIMARY CARE MEDICAL GROUP: 03/2005-08/2006

ENCINITAS, CA

Performed various procedures associated with routine patient encounters, including: processing incoming calls for appointments and distribution; directing patients to appropriate clinic locations; informing patients of clinic procedures and confirming appointments; checking HMO and PPO eligibility (required to demonstrate knowledge of all contracted insurance plans); setting up new charts and files; faxing requested information according to procedures.

Tools: Meditech (for scheduling); internet for insurance eligibility..

EDUCATION

Mesa Community College

General Ed

Rancho Bernardo High School

Diploma

PROFESSIONAL/TECHNICAL LICENSES/CERTIFICATES

State Regional Occupational Program (ROP): Certified in Medical Clerical and Medical Assistant

Contact this candidate