Customer Service Medical Assistant

Serena M. Johnson

Houston, TX *****

************@*****.*** - 281-***-****

I am a self starter individual who takes initiative in my duties. I am very reliable and dependent and I could work with little or no supervision and work promptly to complete each task given to me. I am a team player and I have the ability to lead or assist management. I am looking for a long term position with a reputable company where my experiences could be of asset.

Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

WORK EXPERIENCE

Certified Clinical Medical Assistant

Kelsey Seybold - Houston, TX - November 2015 to Present Rooming patients in pediatric department under supervision of MD and R.N.. Taking vitals and measurements, documenting in EMR, lab orders, administration of immunizations, rapid strep and flu swabs, hearing and vision exams, scheduling appointments, specimen handling, sanitizing and stocking rooms, daily, weekly and monthly offices logging and maintenance, OSHA And HIPPA compliant, filing. Medical Assistant/Office Unit Secretary

Gill Neuroscience - Cypress, TX - March 2015 to November 2015 Responsibilities

In this position I work mostly in the clerical setting. I answer phones, fax, copy, file documents, medical records, referrals, scannning documents, insurance prior authorizations, medication refills, medical triaging, injections, history intake, scheduling, ordering procedures, urine drug screens, lab,test results callbacks, sanitize, stock and order office supplies, room patients, take vitals, document cheif complaints and symptoms, medical records, document scanning, chart extractions, ICD9 and ICD 10 code familiar, abide by HIPPA and OSHA guidelines.

Accomplishments

I have gained respect from the customers and patients that I have interacted with aswell as built a sound relationship with the office staff that I work with as well. Skills Used

Use of fax/copy machine, computer oriented, multi-lined phone and transfers, Microsoft, Eclinicals Works office soft ware awareness.

Medical Assistant/ Medical Office Assistant

1960 Family Practice - Houston, TX - March 2014 to March 2015 Responsibilities

Vital and room patients, in office stat labs, EKG, HCG and drug screens, assist/setup with colposcopies and endometrial biopsies, paps, injections/immunizations, PFTs, Spirometry, Drug Screens, scheduling, lab call backs, refilling rx, prior auths, referrals, home sleep study set up, lab order requesitions, scanning documents, medical records, chart extractions.

Accomplishments

I was back office lead medical assistant, I took a lot of responsibility off of the provider to help the patient flow and calls run more smoothly by handling most of the incoming calls and the administrative duties. Skills Used

EKG machine, multi lined phones, fax, sleep study equipment set up. Lead Medical Assistant

Medical Associates of Katy - Houston, TX - September 2013 to March 2014 Responsibilities

My duties include rooming patients, taking vital signs, triaging, entering chief complaints, ROS and other documented medical data in patient charts using EMR ClinicalWorks and NextGen. I was responsible for blood draws, INRs, EKGs, HGA1C, rapid flu, HCG, and strep testing, Urinalysis, injections, referrals, refill medications, calling in lab results, schedule appointments, referral submittion, answer phones, prior authorizations for meds and diagnostic testing, OSHA and HIPPA complaint, etc... Accomplishments

I have received positive acknowledgement from patients on my patient care, curtosy and being efficient in getting a task done for the patient. I have also received recognition from outside facilities associated with the practices for my attentiveness for getting a task done for them. Skills Used

I can operate multi-lined telephones, fax and copy machines, A1C and UA machines, I am efficient with EMR All Scrpits, and Centricity charting systems.

Medical Assistant

SETMA - Beaumont, TX - October 2004 to October 2013 Responsible for taking vital signs,EMR chart documentation, physical/ pap assistance, prescription refills, referrals, lab call backs, appointment settings, medical records filing and various clerical duties including faxing, copying and answering multi-line phones, CPR/First Aid certified, HIPPA and OSHA compliant, sterilization, patient escorting, triaging, medication inspection, administered various types of vaccines and injections, wound care, bandaging, ear lavages, worked side by side under family practice physicians and Neurologist. Medical Assistance

Southeast Texas Health Department - Beaumont, TX - September 2003 to March 2004 Worked under supervision of doctor's, worked with pediatric patients, administered injections, minor lab procedures, vital signs, chart documentation, medical records filing and clerical work. Customer Service Representative

Providian Financial Services - Fairfield, CA - 1999 to 2000 Responsibilities

Assisted credit card members with financial accounts, performed electronic check payments by phone, customer service, answering telephones and entering personal data, Sales in additional membership products to enhance already established accounts

Accomplishments

Met sales goals, met monthly quotas

Skills Used

Customer Service, sales expirience, data entry, billing, collections Office Assistant

Contra Costa Community College District - San Pablo, CA - 1998 to 1999 Responsibilities

Operated heavy multi-lined telephones and transferred to appropriate departments, typing, documentation, filing, ordered office supplies, faxing, copying, customer service, greeting customers, mailroom operations, distributing, opening office mail.

Accomplishments

I learned office skills at the same time of being a part time college student. I learned how to manage time and reponsibility

Skills Used

Organization, customer service, independent working Home Health Care Aide

In Home Support Services - San Pablo, CA - 1997 to 1998 Responsibilities

Assisted an elderly blind, diabetic woman with everyday activities and personal care, light housekeeping, cooking meals, ran errands, blood sugar monitoring, medication and insulin administration, transported her to appointments,

Accomplishments

Developed a personal relationship and became a long time companion and friend. EDUCATION

Nursing

Lamar University - Beaumont, TX

2012 to 2015

Certification in Medical Assistant

Trinity Vocational College - Fairfield, CA

2001 to 2002

High school or equivalent in General Studies

Richmond High School - Richmond, CA

1995

SKILLS

office administration, customer service, scheduling, billing, documentation, faxing, copying, medical records extraction, OSHA and HIPPA compliant, work ethics, team player, management and lead capable, professionalism, self starter, EMR familiar, medcial coding, injections, back office familiarity and medication familiar

AWARDS

Partners Award

February 2006

I was awarded the Founding Partners' Award for my work and patient satisfactory. Patient Satisfaction Award

January 2009

I received an award for 100% patient satisfactory. CERTIFICATIONS

Joslin Diabetes Training Completion

February 2012 to Present

Medical Assistant Ceritificate

First Aid and CPR Certification

Certified Clinical Medical Assistant

November 2015 to November 2017

National Certified Medical Assistant

November 2015 to November 2017

Certified Clinical Medical Assistant

ADDITIONAL INFORMATION

REFERENCES AVAILABLE UPON REQUEST

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