Kazem Spahi

613-***-**** acwkz7@r.postjobfree.com *** Gulf Place, Ottawa, ON, K1K 3X9 Canadian Permanent Resident (can work for any employer) Dear Sir/Madame:

As a highly skilled senior consultant, I read your posting for the new position with great interest. Coming from a startup background, I have had the pleasure of launching one of the major Telecom ICT players. Through years of rewarding hard work & extensive involvement in marketing strategies, we have successfully grown the telecom operator from an initial base of 200K customers prelaunch to a massive 16M customer base with an annual recurring revenue of over 6 Billion USD . We delivered advanced turnkey solutions to our business customers, working closely with major players including; Alcatel-Lucent, Ericsson, Motorola, Siemens, Nokia, Huawei, HP, Microsoft, SAP, Oracle, Salesforce.com, Cisco, Fortinet, Avaya, Accenture, Wipro, Tata, and IBM. Our successful business model, high Quality of Service standards, and flexible service level agreements were all keys to achieving customer excellence.

I possess extensive experience in people management, local and remote team management, project management, business process management, business process automation, business analysis, technical marketing, technical writing, technical training, technical support, operation level agreements, service level agreements, product development, product lifecycle management, brand management, risk management, quality assurance, audit, corporate sales, channel sales, retail sales, as well as cross-functional team management. Developed complex ICT solutions E2E concept to market. Created strategies for market penetration through various direct and indirect channels utilizing retail outlets, channel sales partners, resellers network, corporate alliances, digital sales channels, business development. Managed several turnkey projects, developed many processes, system customizations, conducted audits. Coming from an Accounting background, I have broad practice & knowledge of Financial Accounting; (Accounting Systems, GL, AR, AP, Payroll, Stock Control, Trial Balances, Balance Sheets, Income Statements, Assets Management, Cash flow Statements, Budgeting & Forecasting, & Ratio Analysis). As well as Cost Accounting; (Gross Margin Analysis, Variance Analysis, Gap Analysis, SWOT Analysis, Job Costing, Process Costing, Hybrid Costing Systems).

I have successfully managed end to end several technical projects, system customizations, change requests, products and services deployments; on CRM systems, ERP and HCM systems, POS systems, in addition to Billing systems. In addition to a huge data center integration project in alliance with IBM for managed services, hosted services, security services, cloud services, IaaS, DaaS, PaaS, & SaaS. Worked on several virtualization solutions involving; IBM, Virtustream, Cisco, Avaya, and Fortinet. In addition to several OSS/BSS integration projects, and strong knowledge of a CDMA/1X/EVDO/UMTS/HSPA/HSPA+ and LTE wireless network performance data and KPI switching, access, data, & VAS.

Other functions I’ve directed include; conceptualizing strategic initiatives, developing brand standards and usage guidelines, tracking consumer and market insights through the review of metrics such as sales volume, market share, profit projections, pricing and distribution. I have managed budgets, cash flows, profit and loss, further to my prior experience as both a financial and cost accountant. It would be my pleasure to be recognized as a value added team member for your organization. Best Regards,

Kazem Spahi

Decisive Senior Consultant who drives company growth through creative, innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective targeted innovative products, services, and solutions towards; retail, channel, and business markets. Key member and major contributor to a startup launch of a major Telecom/ICT player serving over 16 million customers. Skills

• Business Recovery & Sustainability

• Business Process Improvement

• Lean Six Sigma Process Mapping

• Business Process Framework (eTOM)

• Strategic Planning & Forecasting

• Excel, Access, PPT, Visio, SharePoint

• Agile Project Management Methodology

• Business Analysis, System Analysis

• Product Lifecycle Management

• Innovative Products & Services Development

• Vendor Management, RFP, RFQ

• CA Clarity, Primavera, MS Projects

• Synergistic Integration of ITIL with SDLC

• CRM, ERP, Billing, OMS, POS, HRMS, CMS

• Employee development & training

• Self-Regulation, empathy, & grift

• Operations Mgmt., Strategic Mgmt.

• Siebel, Remedy, SAP, BI, Oracle, Adobe

Accomplishments

Technical Project Management, Process Development & Improvement

Managed over 120 complex technical projects on OSS/BSS, CRM, ERP, Billing, POS, OMS, HRMS, and CMS budgeted at $200 million.

Headed a 25 person team of multi-country analysts in completing the $35 million budget IBM partnership Managed Services project.

E2E Agile Project Management SDLC. Focusing on; scope flexibility, team input, continuous improvement, and delivering quality.

Boosted customer service ratings by 45% developing new product features, operative processes, and improving system work flow.

Utilized standardized efficient eTOM processes framework managed through a set of best business practices satisfying ITIL principles.

Initiated Siebel CRM projects on; Analytics, Product Mgmt., Pipeline Mgmt., Order Lifecycle Mgmt., Service Orders, and Service Requests.

Order Management System projects; Workflow, Order Processing, Item Profiles, Online Inventory, Order Tracking, Pricing & Discounting.

Accomplished Projects on Oracle ERP and HCM, Financials, Procurement, Supply Chain, Payroll, Workforce Mgmt., Learning Mgmt., ATS.

Completed Projects on Oracle Communications BRM, Personalized Offers, Bundling, Promotions, Discounts, Billing and Proration.

Business Continuity Mgmt.; Identifying risk, threats and vulnerabilities impacting operations. Building resilience and effective response.

Managed virtualization projects on Fortinet FortiGate Platform, Cisco Server Virtualization, Avaya, IBM Power VM, & Virtustream.

Knowledge of a CDMA/1X/EVDO/UMTS/HSPA/HSPA+ and LTE wireless network performance data and KPI switching, access, data, & VAS.

Experience in OSS integration of IP and SNMP based products and technologies in Performance, configuration and inventory domains.

Integrated; IPVPN, EthernetVPN, FTTX, MPLS, HSDI, VSAT, IP PBX, IVR, VTS. BroadBand, Wireless, LAN, WAN, WLAN, MAN, EPN & VPN. Product Development

Responsible for product launch including; concept, development, QA, UAT, dales staff training, deployment, and communication.

Worked closely with B2B customers to define and develop business cases and proof of concept for new products, services, and solutions.

Drafted high value; marketing requirements documents, marketing product specifications, user requirement documents, and contracts.

Developed; Managed Services, Hosted Services, Colocation, Security Services, Disaster Recovery, IaaS, PaaS, DaaS, SaaS, Cloud solutions.

6 Sigma and ITIL methodologies fulfillment. Agile Project Management methodologies with adherence to PMBOK methodologies.

Applied knowledge and practical experience of IIBA, BABOK, eTOM, TAM & SID model application to service assurance. Account Management

Managed 300 corporate key accounts and government accounts; PLM, SDLC, SLA, OLA, as well as lean process improvement strategies.

Increased recurring revenue streams by 250% through aggressive pipeline mgmt., sales channels expansion, introduction of new solutions.

Defined industry segments, captured opportunities in consumer markets, developed business markets and strategic business partnerships.

Business development and profit & loss responsibility for a network of 7 Channel Partners with 250 retail outlets and over 5,000 Resellers. Work History

JUN 2013 – Present Senior Telecom Consultant, Independent Consulting, Ottawa, ON, CANADA

Organizational leadership, delivery of turnkey projects, resourcing of design teams, system workflow design and implementation.

Multi-site operations cross functional team management, marketing strategies, product development, and vendor selection consultancy.

Advice on joint ventures, strategic alliances, and value propositions to maximize profit utilizing revolutionary technological solutions.

E2E product lifecycle management encompassing; concept, design, prototype, production, service, support, and end of life mgmt.

Performance optimization through process; development, enhancement, reengineering, training, testing, enforcement, and governance.

Integrating social media marketing with traditional customer relationship management concepts and methodology, with focus on ROI.

Implementing social media strategies for engagement marketing and nurture marketing. Managing market, channel, and content. Kazem Spahi

613-***-**** - Canadian Permanent Resident (can work for any employer) 981 Gulf Place, Ottawa, ON, K1K3X9

acwkz7@r.postjobfree.com

http://ca.linkedin.com/in/spahi

OCT 2012 – JUN 2013 Executive Manager Processes, Mobily, Riyadh, KSA

Maximized company revenue with wireless products, services, and solutions targeted towards retail, channel sales, and business markets.

Best business practice and benchmarking; identifying key growth opportunities, potential mergers and acquisitions, strategic alliances.

Maintained high levels of partner satisfaction through profit sharing agreements, joint marketing, and revenue maximization strategies.

Deployed business continuity plans, risk mitigation and aversion strategies, disaster recovery mechanisms, and system security plans.

Realized business excellence applying ITIL and eTOM frameworks best business practice for streamlining of business processes and SDLC. JAN 2012 – OCT 2012 Executive Manager Workflow System Management, Mobily, Riyadh, KSA

Managed new product and services quality assurance, user acceptance tests, releases, and training, increasing revenue by 250%.

Developed enriched innovative products, services, and solutions grounded in clear understanding of customer needs and market analysis.

Collaborated and partnered with internal stakeholders to define marketing program requirements and customer engagement campaigns.

Streamlined wireless product; workflow, pricing, bundling, promotions, rules, features on both the order management and billing systems.

Process design for key elements of OSS/BSS; network inventory, service provisioning, network configuration and fault management. APR 2010 – JAN 2012 Technical Sales Program Manager, Mobily, Riyadh, KSA

Managed a project budget of $200 Million for complex Telecom and ICT go to market turnkey systems, products, services, and solutions.

Drafted action plans and led meetings with department executives to review corporate strategy, projects status and proposed changes.

Collaborated with CXOs, department heads and cross-functional team leaders to implement growth strategies and business objectives.

Developed effective knowledge management/transfer practices for comprehensive proactive business continuity and crisis management.

Strengthened service level agreements and operation level agreements to meet changing business demands and customer expectations.

Led vendor management for technical specifications, price negotiations, contractual terms, delivery, installation, and after sales SLA. DEC 2004 – APR 2010 IT Program Senior Supervisor, Mobily, Riyadh, KSA

Identified product glitches and strengths, collected data on customer experience, suggested modifications, and led their deployment.

Utilized agile project management techniques for software development in a highly flexible and interactive manner accepting changes.

Gathered and analyzed market information using findings to define and enhance product strategy, market trends, and customer needs.

Drove business KPIs through rapid iteration of customer-facing product features, system customizations, and solutions enhancement.

Led a cross-functional team of engineers, developers, QAs, & UX designers. Developing new features and fixing existing products flaws.

Developed detailed roadmaps setting the priority of technical projects development in alignment with the corporate steering committee.

Bargained accurate wireless projects delivery time estimates with the minimum compromise in terms of scope, quality, and budget. NOV 2002 – DEC 2004 GSM Projects Coordinator, NATEL, Riyadh, KSA

Conducted audits, variance analysis, ratio analysis, gap analysis, and SWOT analysis. Upheld ISO 9001 manufacturing standards.

Attained a 25% reduced closing time for monthly and quarterly close through implementing new consolidation procedures.

Formulated and streamlined cost accounting techniques for more accurate budgeting, and more informed management decisions.

Led functional teams to draft project schedules and plans. Monitored costs, timescales and resources to achieve project objectives.

Managed over 1,000 projects for GSM sites budgeting, tower erection, microwave installation, electricity, PAT, FAT, invoicing, & collection.

Costing for tenders, drafting of contractual terms and conditions, predation of letters of intent, letters of credit, and insurance documents. AUG 1999 – OCT 2002 Corporate Sales Agent, Orange, Cairo, EGYPT

Managed a portfolio of 350 B2B accounts, which generated $10.5 Million in monthly revenues through wireless postpaid solutions.

Negotiated the upselling of value added services to existing corporate accounts, generating incremental monthly revenue of $1 Million.

Triumphed top ten ranking of corporate sales representatives out of 120 representatives in the Capital region as well as cross Country.

Accelerated acquisition of new wireless high quality good credit accounts, resulting in a 35% increase in year over year gross revenue. JAN 1994 – AUG 1999 Accountant, Spahi Trading, Cairo, EGYPT

Maintained GAAP standards, AR collection enhanced reporting and reconciliation procedures. AP vendor mgmt. invoices and payments.

Forecasted cash flows, budget vs expenditure, ratio analysis, operations mgmt., profitability reports by customer and product type.

Overseen GL entries, trial balance adjustments, balance sheet and income statement preparation, using automated financial systems.

Executed financial audits, physical stock counts, manufacturing quality standards, investigations of any discrepancies or disputes.

Audited the manufacturing process to recommend more efficient production techniques and strong well informed management decisions. Education

Bachelors of Business Administration (BBA)

Helwan University

Cairo, EGYPT – 1998

Certified Knowledge Manager

Knowledge Management Institute

Basel, SWITZERLAND – 2009

Entrepreneurship Specialization

University of Maryland

Washington DC, USA – 2015

Financial Markets, Finance and Financial Management Services Yale University

New Haven, Connecticut, USA – 2015

Social Media Marketing Specialization

Northwestern University

Chicago, Illinois, USA – 2016

The Global Financial Crisis

Yale University

New Haven, Connecticut, USA – 2016

Digital Marketing Specialization

University of Illinois

Urbana-Champaign, Illinois, USA – 2016

Moral Foundations of Politics

Yale University

New Haven, Connecticut, USA – 2016

Software Product Management Specialization

University of Alberta

Edmonton, Alberta, CANADA – 2016

Logistics, Materials, and Supply Chain Management

Korea Advanced Institute of Science and Technology Daejeon, SOUTH KOREA – 2016

Public Relations for Digital Media Specialization

National University of Singapore

21 Lower Kent Ridge Rd, SINGAPORE – 2016

Responsive Website Development and Design

University of LondonGoldsmiths, University of London London, UK – 2016

Leading People and Teams Specialization

University of Michigan

Michigan, USA – 2016

Classical Sociological Theory

University of Amsterdam

Amsterdam, NETHERLANDS – 2016

Strategic Management and Innovation Specialization Copenhagen Business School

Copenhagen, DENMARK – 2016

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