Office Admin.

Paola Gonzalez

915-***-**** ********@*****.***

Objective:

To obtain a position within an organization that will benefit from my high attention to detail and strong customer service skills.

Education:

El Paso Community College 2012 -2013

Montwood High School 2004 – 2008

Skills & Abilities

Bilingual (English/Spanish)

Strong Communication Skills

High Attention to Detail

Strong Data Entry Skills

Handing all forms of Payment

Excellent Customer Service Skills

Microsoft Office

OneSite

Tenant Tracker

Lucy Gateway (Payment Server)

Authorize.Net (Payment Server)

McLeod Software

Experience

Interload Forwarding/Carmen Pacheco Transportation March 2016 – July 2016

Billing & Payroll

Complete invoices of unbilled orders to send out to customers

Complete payroll for all over the road drivers based on mileage

Enter bonus pay, vacation, & driver rewards for payroll

Post fuel transactions

Collect overdue payments from customers

Complete miscellaneous invoicing for customers completed by local drivers

Collect load work from drivers and customers

Answer phone and relay messages for desired party

Invoice for Company II (brokerage for ILF)

Email daily with customers and supervisors to ensure all paperwork is signed and turned in for proper billing

Keep up with weekly tasks based on calendar created the previous week Credit Services of El Paso Receptionist/Clerk July 2015 – October 2015

Check for voicemail, return missed calls

Check unsettled transactions; place collection calls twice daily with clients to render payment(s) or reschedule payment date

Keep track of appointments for consultants, call weekly appointments as reminder of consultation

Lead calls to generate consultations/appointments for consultants

Client updates as needed

Administrative & clerical work as needed

Daily recaps of days work, calls, walk-ins, consultations, etc.

Monthly birthday cards to clients

Weekly follow up with missed appointments for the week/month

Sent collection letters to continued past due accounts/clients

Weekly meeting with supervisor

Kept general office area clean

File set up for clients to include payment set up & ensuring all needed documents were in file

Checked email for pending items from Supervisor, Consultants, and/or clients

Pending account calls to clients to remind them of missing document copies

Collect payments in cash or card

Las Ventanas Leasing Professional July 2013 – April 2015

Complete lease forms/agreement & collect rental deposit

Data entry from online application/forms into OneSite program

Responsible for ensuring the “model” apartments & target apartments are ready to view/show

Responsible for maintaining work areas & office in clean and orderly manner; need to have awareness of the “curb appeal” of the property & grounds

Thorough knowledge of lease terms, specifications and all community policies

Knowledge of required telephone & sales techniques

Knowledge of current market conditions

Fully informed of current rental rates, sizes, locations & all amenities of property

Develop full knowledge of application information required, screening process and policies regarding rentals.

Forever 21 Cashier/Sales Associate May 2012 – July 2013

Execute a speedy & friendly check out experience

Handling sales transactions, which included operating cash registers

Keeping the work environment neat & clean

Ensuring that all products/merchandise are placed in their respective areas

Ensuring that all stock is replenished

Assisting customers locate merchandise and/or find suitable alternative

Participate in periodic team meetings

Actively engaged in developing more effective customer service skills

Being knowledgeable about the benefits & uses of each product

Communicating with management regarding customer concerns & employee matters

Greetin customers with a positive demeanor

Maintaining an enthusiastic & upbeat personality Chick Fil-A Team Leader May 2007 – August 2011

Team Leader 2009 – 2011

Kid’s Night Coordinator 2007 – 2011

Server/Cashier 2007 - 2009

Provided customers with a pleasant dining experience & quality service

Conducted final check of food items prior to serving customers to ensure quality maintenance

Ensured the cleanliness of dining area & food items before serving

Held responsibility of handling/serving all food items as per the policies of the state

Worked in coordination with other departments to ensure that customers get quality service & satisfaction

Assisted others in carrying out their part of preparing/serving meals

Maintained serving standards and followed all regulations while performing duties References

Carmen Seyffert, Accountant Carmen Pacheco, 915-***-****

Celeste Gallegos, ILF Billing, 915-***-****

Jennifer Martinez, Supervisor, Credit Services of El Paso, 915-***-****

Marco Jacquez, Credit Consultant, Credit Services of El Paso, 915-***-****

Kendra Mayall, Property Manager, Las Ventanas, 915-***-****

Rosio Duran, Property Manager, Las Ventanas, 915-222,1231

Donna Massey, Property Manager, Las Ventanas, 832-***-****

Ereka Watt, Shift Manager, Forever21, 915-***-****

Rene Hernandez, Owner/Operator, Chick Fil-A, 915-***-****

Edgar Ortega, Marketing Director, Owner/Operator, Chick Fil-A, 915-***-****

Elaine Escandon, Manager, Chick Fil-A, 915-***-****

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