Administrative Assistant Customer Service

Debra Johnson

**** ******* ***, *******, ** • 919-***-**** (H) 919-***-**** (C) • **********@*******.***

Objective

A position with government or a commercial business where I can utilize my administrative and clerical skills to benefit the customers, the company and myself.

Work Experience

NC Employment Security Commission, Raleigh, NC 2006 to Present

Data Entry Operator / Processing Assistant

Enter direct deposits into state’s ESC database

Handle incoming calls concerning direct deposits

Send out letters and faxes to claimants requesting missing information

Copy and file information received having to do with direct deposits

Open and sort mail while also correcting misplaced deposits

Pull files for court cases (fraud) and purge files when needed

Nationwide Insurance Company, Raleigh, NC 2004 to 2005

Customer Services Representative

Handled incoming calls and emails as well as made outbound calls to policyholders

Provided policy analysis to customers regarding appropriate coverage for auto and/or property insurance

Requested necessary forms and did follow-ups concerning receipt of trailing documents

Enforced company policies and guidelines when discussing insurance limits and deduction

Remembered the customer’s needs in each interaction with them

Colony Homes, LLC, Raleigh, NC 2001 to 2003

New Home Sales Representative

Became familiar with features and benefits of each new property

Presented and sold homes to potential buyers

Closed sales to customers while maintaining impeccable customer service

Networked with numerous local realtors and others in the housing industry

Wrote accurate contracts, made follow-up calls and confirmed home buy orientation

Provided statistical reports about homes ranging from $120,000 to $200.000

Town of Cary, Cary, NC 1998 to 2001

Administrative Assistant II

Performed administrative functions including word processing, spreadsheets and reports

Processed incoming mail - sorted and distributed to individuals

Maintained databases, master lists and statistics

Provided clerical services for staff

Coordinated training schedules, ordered supplies and prepared timesheets

Education

Envisionary I-Care – Certified Medical Administrative Assistant

Raleigh, NC

National Academy of Mortgage Finance for Loan Processing

Howard Perry & Walston Real Estate School

Raleigh, NC

Wake Technical Community College

Raleigh, NC

Needham Broughton Senior High School

Raleigh, NC

References

Available upon request

Contact this candidate