Dana M. Milner
Memphis, TN *****
901-***-**** cell
*******@*****.***
Objective: To utilize my skills and experience to achieve the highest level of success possible enabling me to be a valuable asset to my employer and my community.
Experience: Accounts payable/receivable, basic accounting skills, telephone multi-line switchboard, collections, customer service/call center, records management, general office equipment(10-key, fax, copier, scanner, book binder, collator), type 55 wpm, data entry, document formatting, Microsoft Office (Word, Access, Excel, Power Point, Outlook), Lotus notes, Vendorscape, Rspend Management, Windows XP, Windows 7, Fidelity Systems, Delta Systems, Microsoft Dynamics SL System, Crystal Reports, mortgage loan servicing including escrow, insurance, foreclosure, amortization schedules, money-handling skills, excellent communication skills, excellent research skills, able to be bonded and to maintain confidentiality, friendly, courteous, professional demeanor, detail oriented, time efficient.
Leadership and community experience: small business owner of two part-time businesses, (festival vendor/ face painter and event decorator/ coordinator) for 3 years, Health and Wellness Advocate for Doterra Essential oil company, vocalist for church and community worship teams and choirs and solo vocalist for weddings and events for 25 years, playwright, director, and producer for church play and musical productions for 10 years, Sunday School and Vacation Bible School teacher for 25 years, member of Memphis Scottish Society, Memphis Irish Society, Caledonia Chorale and Memphis Scottish Country Dancers.
Employment:
December 2012 - Present
Covenant Dove LLC / Orianna Health Systems LLC
2723 Summer Oaks Drive, Bartlett, TN 38134
Supervisor – Lorie Lawson, Accounts Payable Manager
My Title: Accounts Payable Specialist
Accounts Payable Department – April 2013-Present
Duties:
Manage accounts for sixteen facilities, researching and paying invoices and entering credit memos and expense reports weekly, verifying general ledger codes, reimbursing petty cash monthly, verifying and mailing checks weekly, and assisting vendors and facilities with payment history using Microsoft Dynamics SL System. Audit invoices keyed by other specialists daily as part of checks and balances system. Invoices paid include mortgage payments, utility bills, insurance premiums, contract services, and general services vendors. Use Crystal Reports daily to run batch reports for invoices. Scan invoices into system and file originals for storage at VRC facility.
My Title: Administrative Assistant
Accounts Payable Department - December 2012 – March 2013
Supervisor – Beth Jackson, Accounts Payable Manager
Duties:
Obtain W-9s from vendors, match Tax Identification Number with W-9 and set up new vendors, editing contact and billing information as needed. Release and scan batches after batches are keyed and audited daily using ImageLink Batch processing system. Manage batch files, box, label and send to VRC for storage. Act as administrator to set up and manage multiple user accounts on VRC website and Stamps.com website. Receive fedex packages, date stamp, pull consolidated billing out and distribute to accountants daily. Operate postage machine to send mass mailings. Operate pressure sealer machine to fold checks. Sort and mail checks weekly. Create fedex shipments.
August 2011 - December 2012
Regions Mortgage
7130 Goodlett Farms Pkwy. Ste. A4W
Cordova, TN 38016
Supervisor – Tonia Moore, Foreclosure Supervisor
My Title: Foreclosure Accounts Payable Specialist,
Regions Mortgage Foreclosure Department – August 2011 – December 2012
Duties:
Stamp, GL code, and process paper invoices and review, research, verify and process electronic invoices for payment for Foreclosure, Loss Mitigation, and Bankruptcy departments, sort and mail checks daily to attorneys, property preservation companies, and homeowners associations. Receive refund checks by mail and credit to appropriate accounts. Obtain Federal W-9 forms from vendors, set up vendors in system and keep W-9’s on file. Research loans for payment eligibility or needed adjustments, utilizing laws and regulations for various investors, states, and federal government. Maintain files and pull dated invoices from files upon request by processors. Maintain working relationships and continuous contact with attorneys, property preservation companies, and homeowners associations. Work reports to clear outstanding balances on accounts.
August 2010 – August 2011
Regions Mortgage Customer Service Center
215 Forrest Street
Hattiesburg, Mississippi 39401
Supervisor - Sandra Walley, Special Loans Manager
My Title: Special Loans Specialist/Customer Service Representative
Duties:
Served as special representative to Habitat for Humanity and Gulf Coast Renaissance Corporation, monitored and serviced special loans, generated amortization schedules, calculated remaining term, served as backup to call center customer service representatives assisting customers and other callers with questions and concerns including explaining escrow and resolving problems by offering customers applicable solutions such as loan modification and spreading escrow shortages. Sorted and distributed incoming mail and faxes to appropriate department. Processed incoming and outgoing mail. Assisted customers with login and navigation of website including online payments and resetting passwords and security images. Processed payments by telephone. Generated and worked weekly and monthly reports including past due task reports, late payments reports, insurance reports, and refinance reports. Verified loan documents and files for accurancy and signature comparison.
July 2008 – August 2010
Forrest County Tax Collector
601 N Main Street
Hattiesburg, Mississippi 39401
Supervisor – Mary Noble, Motor Vehicles Manager
My Title: Deputy Tax Collector
Duties:
Collected real estate, personal property, and mobile home taxes. Processed titlework for motor vehicles, mobile homes, trailers and heavy trucks.Registered mobile homes, aircraft, heavy trucks, trailers and motor vehicles and issued license plates and business privilege licenses. Collected large sums of money, maintained cash drawer and balanced daily, generating daily reports. Was bonded for $50,000. Served as backup to switchboard operator when call volume was high. Processed incoming and outgoing mail.
November 2005 – June 2008
Lee County Tax Collector
201 W Jefferson Street
Tupelo, Mississippi 38801
Supervisor – Susan McMahan, Manager
My Title: Deputy Tax Clerk
Duties:
Collected real estate, personal property, and mobile home taxes. Registered mobile homes and motor vehicles and issued license plates. Issued business privilege licenses. Collected large sums of money, maintained cash drawer and balanced daily. Operated multi-line telephone switchboard. Processed incoming and outgoing mail. Processed titlework from out of state car dealerships. Processed titlework for mobile homes, motor vehicles, trailers and heavy trucks.
Other work experience: various jobs in manufacturing (including rivet machine operator, gluer, pillow and cushion stuffer, inspector, and sewing machine operator), restaurants and catering (server, hostess, cashier, cook), print shop assistant, and library assistant.
Education:
January 2010 – July 2011
Pearl River Community College, Hattiesburg, Mississippi
Pursued Associate of Applied Science degree in Office Systems Technology via online classes
Classes to date: Records Management, Document Formatting, Microcomputer Applications, Mechanics of Communication, Spanish I, Spanish II, Sociology, Business Accounting (including lessons on Accounts Payable, Accounts Receivable, Payroll and Taxes), Keyboard Skillbuilding, Personal and Professional Development, and Business Math.
August 1988 – December 1989
Itawamba Community College, Fulton, Mississippi
Classes: Psychology, Oral Communications, English Composition I, Accounting I, Dendrology, Piano I, Chorus, Forestry classes(Surveying, Timber Cruising, Lumber Grading)
August 1987 –May 1988
Monroe County Vocational-Technical School, Becker, Mississippi
Administrative Business Classes - skills (typing, 10-key, accounts receivable, accounts payable, payroll, filing)
Graduated May 13, 1988 with honors, including the National Spanish Honor Award
Smithville High School, Smithville, Mississippi
Specialized Classes: French I, Spanish I, Typing, Shorthand
REFERENCES
Theresa Chumney
Human Resources, Graceland
Memphis, TN
Lorie Lawson
Accounts Payable Manager, Orianna Health Systems
Bartlett, TN
Ginger Paysinger
Accounts Payable Specialist, Orianna Health Systems
Memphis, TN
Calvin Jackson
Accounting Manager, Orianna Health Systems
Bartlett, TN
Cheryl Thornton
Facility Accounting Manager, Orianna Health Systems
Memphis, TN
Mary Ann Lucas
Memphis Scottish Society
Memphis, TN
Melissa Gibson
Memphis Scottish Society
Memphis, TN
Parletha Dozier
Daycare Owner
Tupelo, MS
Susan McMahan
Lee County Chancery Clerk’s office
Tupelo, MS
Marie Crowe
Lee County Tax Collector, Clerk
Tupelo, MS