Manager Supply Chain

Chris Howard

Cell: 407-***-**** **********@*****.***

Supply Chain Professional with expertise in Operational Strategy and Performance Improvement

Core Competencies

Leadership ● Operations ● Strategy ● Project Management ● Six Sigma ● P&L Management

Lean Systems ● Financial Analysis ● Supply Chain ● Optimization ● ERP Systems

EXPERIENCE

TRUGREEN Denver, CO

Process Improvement Advisor – Process Improvement December 2014 – August 2016

Advised Division Vice Presidents on Operational Strategy that reduced labor cost by 15% and increased profitability by 20%.

Implemented customer care program which resulted in higher customer retention and increased company growth by 3%.

Created territory analysis models that demonstrated where facilities in markets across the company could combine or close due to company merger; resulted in savings of 750K in operating costs.

Led the implementation of a new routing and scheduling software that reduced operating costs by 40%; resulted in an annual savings of $2M.

Field implementation lead for Network Integration project during the Trugreen and Scotts Lawn Service Merger.

Collaborated with executive leadership to manage $150M in monthly P&L’s for 74 branch operations throughout the Western Division.

FEDEX New York, NY

Senior Project Manager – Strategic Planning May 2012 – December 2014

Advised Managing Directors on Operational Strategy that improved transit times, resulting in $120K in annual savings.

Developed Standard Operating Procedures for hub operational and safety practices which were utilized throughout the company; resulted in a 12% reduction in accidents company-wide.

Redesigned building layout, leading to 50% reduction in re-handled packages and 5% increase in total productivity; resulted in $250K annual savings.

Assisted with the planning and execution of new facility openings which resulted in a 12% reduction in operations cost.

Developed and implemented system-wide fleet appearance audit process to improve customer experience, yielding a 10% improvement in acceptable audits.

NAVAL SEA SYSTEMS COMMAND Dahlgren, VA

Program Manager – Safety Engineering Division June 2010 – May 2012

Implemented Performance Management System/Method for Missile Systems on Naval Destroyers.

Identified new business opportunities that increased organizational growth by 6%.

Developed proposals to cater to RFPs (Requests for Proposals) and drafted SLAs (Service Level Agreements).

Developed safety metrics for surveillance equipment utilized in a deployed environment which reduced casualties from friendly fire rate by 90%.

FEDEX Cookeville, TN

Operations Manager – Field Operations September 2005 – May 2010

Restructured job assignment planning which reduced labor cost 15% and eliminated 10 positions.

Implemented Lean Processes to increase productivity per hour by 50% resulting in a EBITDA improvement of 8%.

Created an incentive program targeting supervisors to promote contest for reaching and maintaining production goals for various areas in throughout the facility.

Developed an outbound trucking overflow matrix that eliminated trailer routes with empty miles which resulted in 750k in annual fuel and transportation cost.

Managed a team of salary and hourly employees.

UNITED STATES AIR FORCE Multiple Locations

Staff Sergeant – Logistics June 2000 – August 2005

Directed a 6-member team in identifying supply chain shortfalls over a 13-year period which resulted in redirecting the shipment of 51K aircraft parts for a saving of 127M.

Negotiated a $275K “urgent” B-1 repair contract that prevented a 4-month delay resulting in 125 Operation Enduring Freedom missions flown.

Guided team to closeout $46M contract involving completion of 80 delivery repair orders resulting in a return of $4.1M to the annual Air Force budget.

Effectively utilized over $8M worth of vehicles and equipment resulting in a 99% mission readiness rate.

EDUCATION

SOUTHERN METHODIST UNIVERSITY Dallas, TX

Master of Business Administration – Concentration: Finance and Strategy May 2017

OLD DOMINION UNIVERSITY Norfolk, VA

Master of Science – Concentration: Engineering Management August 2012

TENNESSEE TECH UNIVERSITY Cookeville, TN

Bachelor of Science – Concentration: Industrial Engineering May 2010

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