EDUCATION

Rosedale Technical Institute, Crafton, PA

Automotive Diploma Program; Graduation: 9/29/2011 to 3/13/2013

-Completed courses in areas of: Brakes, Steering and Suspension, Basic and Advanced Electrical, Transmissions, Engine performance, and Heating and Air Conditioning

-Participated in activities such as taking apart and rebuilding a Chrysler 3.5 engine, replacing a Chevy Impala 3800 series II engine, radiators, intake manifold gaskets, exhaust work, and brake lines

-Replaced parts involved with steering and suspension such as tire rods, wheel bearings, CV axels, drive shafts, etc.

-Experienced in tire balance and mounting, oil change, also electrical diagnosis and a/c compressors

CCAC Community College of Allegheny County, Pittsburgh, Pennsylvania

Major: Business Management 9/16/2008 to 06/20/2009

CERTIFICATIONS or skills

-Snap-On Versus and Soloist diagnostic equipment training

-Pep Boys Brake Class Certification

-Certified Safety Inspection and Emissions Mechanic (expired, but can have renewed within 3 months after hire)

--Type 35 to 45 WPM

-Microsoft office

-Inbound call center, verifying hippa

-PC software and hardware installation

EXPERIENCE

Baum Blvd Automotive- 1/5/2016 to 2/18/2016

Mechanic

Enterprise Rent-A-Car-Perform oil changes, tire replace and repair, keep shop clean

inspection and emissions 4/7/2014 to 12/25/2015

Monro Muffler- Perform emissions and state inspections 8/3/2013 to 3/25/2014

-Diagnose and repair cars

Pep boys: Manny, Moe, and Jack, Pittsburgh, Pennsylvania, Express Service Technician 4/14/2012 to 6/2/2013

-Perform preventive maintenance on all different makes and models of vehicles

-Diagnosis and repair automotive components

-Make sure customer cars are done on time or in a timely manner

-Do a thorough inspection that every job is done properly and to the best of my abilities

Dial America, Green tree, PA

Customer Service Agent 4/1/2011 to 4/8/2012

-received inbound calls

-verify HIPPA and verify benefits to providers

-Healthcare Related in a call center setting

Wal-Mart North, Versailles, PA

Sales Associate 11/11/2008 to 03/17/2011

-face to face customer service interaction

Peak Security Pittsburgh, PA

7/5/2008 to 10/21/2008

-Unarmed security

-Movie security

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