Customer Service Data Entry
Resume:
Please consider this letter with my resume for the career opportunity. As reflected in the attached resume, I possess extensive knowledge in the Criminal Justice industry. My background has prepared me with Operations and Customer Service exposure in a responsible working capacity. I am very interested in this position because it will present new challenges that will allow me to utilize my knowledge and skills, and provide potential growth opportunities. I am an outgoing service-oriented individual who is able and willing to effectively interact with internal and external clients and colleagues maintaining a positive attitude. In addition, I am research savvy, detail-oriented, and I adapt quickly to changing environments. Upon review of my credentials you will find me to be a qualified candidate within your organizational structure. I would truly welcome the opportunity to interview with your company to further discuss your current or potential needs as well as my ability to meet those requirements.
Regards,
Sheila Cunningham
SHEILA CUNNINGHAM
818 36TH Avenue South
St. Petersburg, FL 33705
E-mail:********@*****.***
OBJECTIVE:
To work with a progressive organization that will utilize my skills in a challenging position that contributes to the success of the company, capitalizes on my experiences and broadens my knowledge.
EDUCATION:
St. Petersburg College – St. Petersburg August 1982– June 1998
(Criminal Justice Major)
EXPERIENCE:
SEWARD INVESTIGATIONS – St. Petersburg December 2015-Present
Office Manager (Part-Time)
Manage and provide administrative support to office staff
Answer incoming calls and schedule appointments for clients
Maintain and organize office records and supplies
ST. PETERSBURG POLICE DEPARTMENT- St. Petersburg FL August 2001-November 2015
Office Specialist Assistant (Traffic Homicide)
Answered 25-30 incoming calls from police officers, civilians, other law enforcement agencies
Transported blood and urine samples to the local Medical Examiner’s office
Assisted with training Cadets on traffic laws and citation input
Entered traffic citations into computer system
Data Entry II (Traffic Homicide) April 1999- August 2001
Submitted fatal accident reports to the Florida Highway Patrol via fax
Provided all copies of accident reports to the Department of Transportation
Collaborated with peers to create statistical reports for the Chief of Police
Reviewed and quality checked all accident reports for accuracy
Data Entry I (Records Division) June 1998-April 1999
Provided customer service to internal and external clients
Scanned and indexed all documents received in Records Division
Assisted external state agencies with inquires
Processed background checks in CJIS
COMPUTER SKILLS:
Microsoft Office (Excel, Word, Power Point), Outlook
ADDITIONAL TRAINING:
Customer Service & Relations Training
Team-Building Training
Time Management Training
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