Manager Sales,recruiting, interviewing, disciplined, motivate
Resume:
Larry McDonald
Rochester, New York 14619
***********@*****.***
Experienced, enthusiastic, hard-working Leader who is a dedicated individual is seeking a
Sr. Leadership position where I may apply my acquired skills, education, and experience while
implementing my military obtained discipline and work ethic.
Skills
Experienced in utilizing stressful coping mechanisms
Directly managed, trained, and developed supervisors and sales representatives
Administered counseling for both positive and negative performance
Experienced in reporting to higher levels of authorities
Capable in relating with all employment levels, recognizing, analyzing, and solving problems
Education
2003-2005
Rochester Business Institute; Rochester, NY
AA: Business Administration
GPA: 4.0
Dean’s List; Highest Honors
2001-2003
Monroe Community College; Rochester, NY
AA: Criminal Justice
Work History
January 2015 – August 2016
Sutherland Global Services; Rochester, NY
Sr. Account Manager; A.C.E.
Assist in the launch of 2 healthcare accounts (Clifton, NJ and Coral Springs, FL)
Design and Coordinate the Leadership Development training for Managers and Directors
Liaison between the Client and Sr. Leadership as well as Sr. Leadership and internal support staff
Work with QA team to bring deliverables to standard
Implement and monitor reoccurring meetings between QA and Service Delivery as well as with Client QA team
Implement and monitor reoccurring meetings between QA and Service Delivery as well as with Client QA team
Assist with process documentation
Visit and provide consultative recommendations on business transformation to Healthcare Client
Identify QA deficiencies and recommend process changes to improve department deliverables to internal clients
Jan 2014- January 2015
Sutherland Global Services; Rochester, NY
Sr. Account Manager; GLDP
Provided the Technology creative team in Chennai, India with an American consumer and Service Delivery’s perspective regarding tools and applications
Analyzed and provided successful recommendations and training on strategies to improve AHT and CSAT for an Inbound account in Tarlac, Philippines
Functioned as interim Account Manager for an Inbound cable and television provider account in Syracuse, NY while coaching and mentoring Team Managers to improve overall metrics
Assisted in providing coaching techniques, team huddle practices, and program management practices to the frontline Sr. Leadership on an Inbound Government account in Alexandria, LA
Worked as a member of the PMO team for an Airline account in Abu Dhabi, UAE, being responsible for managing the internal Department Heads, ensure deadlines were met and relationships were maintained between the company and the client
July 2013-Oct 2013
Concentrix Corporation; Rochester, NY
Client Operations Manager
Managed 5 Supervisors and 74 Inbound Sales Representatives for a Fortune 500 Company while maintaining the relation with the client and working collaboratively to develop and implement strategies of success.
Feb 2013-July 2013
Concentrix Corporation; Rochester, NY
Sr. Sales Manager
Responsible for the management of 100+ Lead Generation Representatives, Pre-Sales Engineers & Sales Managers in North America. Drove positive sales results to exceed the expected pipeline for the Client’s Salesforce.
Jan 2012-Feb 2013
Concentrix Corporation; Rochester, NY
Sales Manager
Managing 10 Sales Reps. Driving sales while coaching and mentoring employees to improve in their current positions. Responsible for driving the team to meet expectations and metrics while reporting on a regular basis to Sr. Sales Manager and Executive staff.Became familiar with Salesforce.com CRM software.
Sep 2010- Mar 2012
Concentrix Corporation; Rochester, NY
Outbound Supervisor
Supervised 12 Account Managers. Coached and trained on how to sell, up-sell, and grow the territories assigned to each Account manager while reporting to the Operations manager and maintaining a positive relationship with client.
Jan 2009-Sep2010
Concentrix Corporation; Rochester, NY
Account Manager/Sales Representative
Managed a territory of current and potential customers while up-selling and growing the business by utilizing sales techniques, and price negotiations.
Jan 2008-Jan 2009
Concentrix Corporation; Rochester, New York
Business Development Representative
Performed tasks of generating leads of potential clients to be passed on to the sales representatives. Successful in generating leads which became significant clients of the Company. Became knowledgeable in Sugar CRM, CACTI, and other reporting applications.
Oct 2005-Jan 2008
Concentrix Corporation; Rochester, New York
Relationship Manager/Lead Generation Representative
Succeeded in meeting set goals by generating leads of which many ultimately became sales. Spearheaded multiple projects and acted as lead representative by assisting in training other representatives and ensuring adherence to policies and procedure.
July 2004-April 2005
Sutherland Group; Rochester, New York
Account Manager
Responsible for maintaining and growing an assigned territory while selling pharmaceutical supplies to business owners and those responsible for purchasing. Successfully grew territory by 110% in 9months.
Aug 1999 - April 2002
Jamestown Container; Rochester, New York
Assistant Die-Cutter Operator
Performed duties as assistant on die cutting machine. Was responsible for setting machines to gages to specification and completing orders to be delivered in a timely manner as requested by customers.
Nov 1991- Feb 1998
US Army; Various USA and Overseas Locations
Military Police Investigator/Team Leader
Medical Specialist
Trained and led Military Police in numerous combat and non-combative operations.
Performed duties of dispatcher
Recognized for numerous successful covert investigations
Maintained health records and clinical files
Trained new military medical personnel in their various duties including specimen collections
Assisted with in/out patient care
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