Larry McDonald

*** ******* ******

Rochester, New York 14619

585-***-****

acwkv4@r.postjobfree.com

Experienced, enthusiastic, hard-working Leader who is a dedicated individual is seeking a

Sr. Leadership position where I may apply my acquired skills, education, and experience while

implementing my military obtained discipline and work ethic.

Skills

Experienced in utilizing stressful coping mechanisms

Directly managed, trained, and developed supervisors and sales representatives

Administered counseling for both positive and negative performance

Experienced in reporting to higher levels of authorities

Capable in relating with all employment levels, recognizing, analyzing, and solving problems

Education

2003-2005

Rochester Business Institute; Rochester, NY

AA: Business Administration

GPA: 4.0

Dean’s List; Highest Honors

2001-2003

Monroe Community College; Rochester, NY

AA: Criminal Justice

Work History

January 2015 – August 2016

Sutherland Global Services; Rochester, NY

Sr. Account Manager; A.C.E.

Assist in the launch of 2 healthcare accounts (Clifton, NJ and Coral Springs, FL)

Design and Coordinate the Leadership Development training for Managers and Directors

Liaison between the Client and Sr. Leadership as well as Sr. Leadership and internal support staff

Work with QA team to bring deliverables to standard

Implement and monitor reoccurring meetings between QA and Service Delivery as well as with Client QA team

Implement and monitor reoccurring meetings between QA and Service Delivery as well as with Client QA team

Assist with process documentation

Visit and provide consultative recommendations on business transformation to Healthcare Client

Identify QA deficiencies and recommend process changes to improve department deliverables to internal clients

Jan 2014- January 2015

Sutherland Global Services; Rochester, NY

Sr. Account Manager; GLDP

Provided the Technology creative team in Chennai, India with an American consumer and Service Delivery’s perspective regarding tools and applications

Analyzed and provided successful recommendations and training on strategies to improve AHT and CSAT for an Inbound account in Tarlac, Philippines

Functioned as interim Account Manager for an Inbound cable and television provider account in Syracuse, NY while coaching and mentoring Team Managers to improve overall metrics

Assisted in providing coaching techniques, team huddle practices, and program management practices to the frontline Sr. Leadership on an Inbound Government account in Alexandria, LA

Worked as a member of the PMO team for an Airline account in Abu Dhabi, UAE, being responsible for managing the internal Department Heads, ensure deadlines were met and relationships were maintained between the company and the client

July 2013-Oct 2013

Concentrix Corporation; Rochester, NY

Client Operations Manager

Managed 5 Supervisors and 74 Inbound Sales Representatives for a Fortune 500 Company while maintaining the relation with the client and working collaboratively to develop and implement strategies of success.

Feb 2013-July 2013

Concentrix Corporation; Rochester, NY

Sr. Sales Manager

Responsible for the management of 100+ Lead Generation Representatives, Pre-Sales Engineers & Sales Managers in North America. Drove positive sales results to exceed the expected pipeline for the Client’s Salesforce.

Jan 2012-Feb 2013

Concentrix Corporation; Rochester, NY

Sales Manager

Managing 10 Sales Reps. Driving sales while coaching and mentoring employees to improve in their current positions. Responsible for driving the team to meet expectations and metrics while reporting on a regular basis to Sr. Sales Manager and Executive staff.Became familiar with Salesforce.com CRM software.

Sep 2010- Mar 2012

Concentrix Corporation; Rochester, NY

Outbound Supervisor

Supervised 12 Account Managers. Coached and trained on how to sell, up-sell, and grow the territories assigned to each Account manager while reporting to the Operations manager and maintaining a positive relationship with client.

Jan 2009-Sep2010

Concentrix Corporation; Rochester, NY

Account Manager/Sales Representative

Managed a territory of current and potential customers while up-selling and growing the business by utilizing sales techniques, and price negotiations.

Jan 2008-Jan 2009

Concentrix Corporation; Rochester, New York

Business Development Representative

Performed tasks of generating leads of potential clients to be passed on to the sales representatives. Successful in generating leads which became significant clients of the Company. Became knowledgeable in Sugar CRM, CACTI, and other reporting applications.

Oct 2005-Jan 2008

Concentrix Corporation; Rochester, New York

Relationship Manager/Lead Generation Representative

Succeeded in meeting set goals by generating leads of which many ultimately became sales. Spearheaded multiple projects and acted as lead representative by assisting in training other representatives and ensuring adherence to policies and procedure.

July 2004-April 2005

Sutherland Group; Rochester, New York

Account Manager

Responsible for maintaining and growing an assigned territory while selling pharmaceutical supplies to business owners and those responsible for purchasing. Successfully grew territory by 110% in 9months.

Aug 1999 - April 2002

Jamestown Container; Rochester, New York

Assistant Die-Cutter Operator

Performed duties as assistant on die cutting machine. Was responsible for setting machines to gages to specification and completing orders to be delivered in a timely manner as requested by customers.

Nov 1991- Feb 1998

US Army; Various USA and Overseas Locations

Military Police Investigator/Team Leader

Medical Specialist

Trained and led Military Police in numerous combat and non-combative operations.

Performed duties of dispatcher

Recognized for numerous successful covert investigations

Maintained health records and clinical files

Trained new military medical personnel in their various duties including specimen collections

Assisted with in/out patient care

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