Customer Service Representative
Resume:
Tiarra Linae Stokes
Clarksville, TN 37042
****************@*****.***
Summary of Qualifications
Experienced Customer Service professional with 8 years of providing quality service and support. Excellent organizational and interpersonal skills. Team player with strong multi tasking skills. Proficient with MS Office Suite. Typing: 40 WPM Professional Skills and Experience
Clerical /Office Support
● Reviewed insurance paperwork for accuracy processed claims and submitted required forms to insurance companies for payment.
● Interviewed callers/customers for verification of eligibility input information into automated system, ensuring accuracy of data entry.
● Scheduled appointments for individuals interested in organizing community activities.
● Maintained automated records databases and ensured proper filing of hard copy records.
● Edited and proofread customer contracts, verifying accuracy of information and completeness of documents prior to customer signing.
● Processed and issued receipts verifying proof of customer purchase.
● Conducted monthly inventory of high dollar items.
● Prepared office memos following established procedures and policies.
● Followed published guidelines and regulations for submitting insurance claims, ensuring compliance.
Receptionist Skills
● Greeted customers entering facility and directed to appropriate office.
● Addressed and answered customer questions and concerns, quickly and efficiently resolving customer issues.
● Answered multi line phone, directed callers to appropriate department and took detailed messages as needed.
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Tiarra Linae Stokes
Page 2
Professional Experience
CGS Administrative
Inbound Customer Service Representative Nashville, TN Sept.2015 current
● Take inbound calls from veterans
● Make outbound calls from veterans
● Take veterans other health insurance
● Initiate appointment preference
● Data entry
● Verify hipaa
Express Employment Professionals Clarksville, TN
Customer Service Representative May – Aug 2015
Golden Living Center Springfield, TN
CNA Mar 2013 – Jun 2015
Fieldstone Place Clarksville, TN
CNA May – Aug 2013
Miss Patsy’s Childcare Clarksville, TN
Lead Teacher Oct 2013 – May 2014
Girls Incorporated Newport News, VA
Program Facilitator Sept 2011 – Jan 2013
Ameri Stop Food Deli Newport News, VA
Cashier Sept 2007 – Jun 2008
Seven City Towing Newport News, VA
Office Assistant volunteer May 2008 – Jun 2010
Hand and Hand Newport News, VA
Receptionist volunteer Mar 2010 – Jun 2010
Education
Penn Foster online
Administrative Assistant diploma program Oct 2015
Ashworth College
Physical Therapy Aid certificate Dec 2014
US Career Institute
Medical Assistant diploma July 2014
Tennessee Health Careers Clarksville, TN
Certified Nursing Assistant license Mar 2013
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