Contact Center Service Specialist

Christine M. Harris

**** ***** *** ** ***** Joy, PA 17552 717-***-****

acwktq@r.postjobfree.com

Objective: To be challenged, involved and engaged with increased responsibilities at a growing and respectable organization. Strong planner committed to accomplishing goals and objectives.

Qualifications Summary:

Greeting Clients

Maintains patient’s charts

Pharmacology

Filing & Faxing

Answering Phones

Medisoft

Medical Terminology

Inventory

Scheduling Patients

Spring Charts

Microsoft Office Suite

UPS & FedEx

Insurance Verification

HIPAA-compliant

Data Entry

Distribution of mail

Employment History:

AAA Central Penn, Harrisburg, PA 2016 Present Contact Center Service Specialist

●Answering incoming telephone calls, email and Internet inquiries.

●Processing Roadside Assistance requests in order to provide timely, top quality service to members.

●Recommending and/or promoting appropriate AAA products and services.

Kohl’s Department Store, Old Bridge, NJ 2015 2016

Point of Sale Associate(POS Associate)

●Greets all customers

●Processes customers’ transactions accurately and efficiently

●Solicits, opens and activates Kohl’s Charge applications

●Thanks customers for shopping at Kohl’s.

Dr. John T. Lacognata DC, Aberdeen, NJ 2013 2014

Chiropractor Assistant

●Answering phones

●Scheduling patients

●Processing paperwork after double checking for accuracy/ compliance

Various Contract Assignments 2008 2016

●Best Buy Distribution Warehouse: Inbound Call Center Representative: Provided superior customer service at all times. Researched customer orders and rectified discrepancies.

●Phillips Van Heusen: Office Clerk: Verified corporate benefits for employees and general office duties.

●Lanmark360: Call Service Representative: Calling and registering Dentists/Hygienists for continuing education events faxing and emailing registration forms.

●BlueScope Construction: Office Clerk: Data entry into Access database created, processed and compiled expense reporting created forms and documents within Word and Excel 2010 Faxed and Filed.

●3PD: Delivery Coordinator: Provided information by telephone to customers and business partners concerning product deliveries, returns, and exchanges. Diagnosing assessing and resolving problems or issues timely within the established level of service. Provided excellent customer service at all times

Education:

Anthem Institute North Brunswick, NJ

●Certificate Medical Assistant

Bergen Community College Paramus, NJ

●AAS Applied Science Business /Hotel/Restaurant Management

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