Staff Management
Resume:
Dear Hiring Manager:
Enclosed, please find my CV that I am submitting as my way of informing you of my strong interest in a senior administrative level position within your organization. A keen familiarity with the complexities of academia, nonprofit and various business environments coupled with strong administrative abilities are just some of the attributes that I can offer you. With 20 years of supervisory, program/project management, workforce development, fundraising/ budgeting, strategic planning/communications and recruitment/outreach responsibilities, I have been able to develop an extensive network of community partners, businesses, fellow service providers and donors; all this while contributing to measurable and successful outcomes in every professional endeavor I have ever undertaken.
The following further differentiates me from other candidates:
Top performance ratings and a proven commitment to excellence at CEO, TFA, JPMorgan Chase, Columbia University, ADA, Graham-Windham Services to Families and Children (West Harlem Beacon Center)
High familiarity with the operations of both national and large scale employers with 20K+ employees
Demonstrated ability to effectively market and outreach to promote services and programs to diverse populations; ability to develop culturally competent and lasting relationships with audiences of all demographics, administrators and staff
Self-motivated to expand the scope of my responsibilities with a driven and goal-oriented approach
Capacity to raise and manage budgets in the millions of dollars and teams of up to 50+
Proven experience utilizing technology to increase efficiency, workflow processes and effectiveness
A customer-service oriented, collaborative leader who inspires and helps others to succeed and serve
I am currently serving as the Director, Transitional Employment Services in the nation’s largest Re Entry Services Provider, Center for Employment Opportunities, where I manage all the administrative, strategic and financial operations of the largest team in the flagship headquarters of this national organization. Given what I have also accomplished over the years, in my previous senior positions as the Managing Director, Strategy & Operations at Teach for America and as the Executive Director of the Boys & Girls Club of Harlem, not to mention as the Director of Employment Programs at Columbia University, leading the design and strategic development of the Columbia University Employment Information Center since its inception; I am confident in my ability to succeed with you as well. The variety of transferable skills that I possess from my prior administrative roles, my vast knowledge of academia as well as the business/non-profit sectors and local government, makes your open position a “natural evolution” for me that will enable me to implement creative strategies and exceed expectations from the gate. I welcome the opportunity to share my ideas on enhancing your operations and increasing your outreach efforts. I can be reached at 347-***-**** or **************@*****.*** to arrange a fruitful discussion. Thank you in advance for your time and consideration.
Best regards,
Wayne A. Francis
WAYNE A. FRANCIS
153-18 134th Ave. Phone: 347-***-****
Springfield Gardens, NY 11434 Email: **************@*****.***
PROFESSIONAL EXPERIENCE
CENTER FOR EMPLOYMENT OPPORTUNITIES 2015 – Present
Director, Crew Works
The Center for Employment Opportunities (CEO) is dedicated to providing immediate, effective and comprehensive employment services to men and women with recent criminal convictions. The highly structured and tightly supervised programs help participants regain the skills and confidence needed for successful transitions to stable, productive lives. CEO serves 4,000 participants a year, giving them the opportunity to support themselves and their families, remain crime-free and to contribute positively to their communities and society at large.
Operations
Oversee all components of Crew Works, CEO's $8M+ Social Enterprise, which includes approximately 30 – 40 worksites throughout all 5 boroughs of the city that employs over 200 participants daily
Ensure effective and compliant crew operations while assessing and mitigating risks related to worker safety and health
Develop new and refine existing processes and systems that increase operational and administrative efficiencies by 25% across the department
Manage multiple contracts with large city, state, federal, and government partners and ensure a high level of satisfaction and accountability among Crew Works customers/funders (i.e. CUNY, DOT, NYCHA, OPWDD, DYCD, DOCCS, etc.)
Growth and Strategy
Help develop the overall strategy for rebranding and optimizing Crew Works as the core model of CEOs operations
Secure new and further strengthen existing relationships with Crew Works customers, developing mutually beneficial partnerships with funders, government and private sector partners alike
Drive business development by following up on inquiries and leads as well as exploring potential business opportunities with new and existing clients; Serve as a member of CEO NYC’s leadership team, addressing the strategy, planning, and coordination of Crew Works with internal and external stakeholders
Contribute positively to the organization’s culture by demonstrating a commitment to the organization’s mission and its belief in the power of data to improve decision-making by serving as a Data Governor
Staff Management
Oversee and lead a diverse team of 45 program and Operations staff, including 7 direct reports; work closely with senior program staff to build their skills and confidence so that they can coach and motivate CEO Site Supervisors and participants; and train new employees/participants on program model fidelity
Develop a team-based environment to inspire staff to work collaboratively toward the vision of Crew Works by clearly communicating organizational goals, implementing staff development plans and performance measurements, and providing ongoing leadership and professional development in the areas of Safety, Compliance and Management Skills
Financial Management
Maintain financial oversight and monitor revenue and expenditures for an $8M Social Enterprise, including overseeing and approving all invoices, vouchers, and certifications to ensure accurate billing, as well as a complex daily payroll operation that involves printing checks out of multiple locations
Collaborate with the Executive Director of CEO NY State, CEO’s Development team, and other National staff to sustain and grow the financial support for the Operations
TEACH FOR AMERICA - New York, NY 2014 – May 2015
Managing Director, Strategy & Operations
The national Strategic Initiatives & Partnerships (SIP) team’s mission is to set the standard for authentic organizational partnerships at the national and community levels meant to enhance the recruitment, placement, training, and support of corps members and alumni. These partnerships will help align the organization’s work to the priorities of others also committed to expanding access to a quality education for all students.
Lead the Strategy & Ops Team of SIP to ensure excellent administrative support is in place for all members of the team including all expenses/financial management, Compliance, Reporting, travel logistics, conference planning
Recommended, planned for and managed the team’s portfolio of strategic priorities, partnerships and ongoing resource allocation, development of metrics and reporting, etc.
Ensured that key strategic initiatives and processes are driving toward agreed-upon outcomes and tracking on time with the necessary resources and capacity
Built strategy capacity across the team and solved high priority cross-team/organizational problems in partnership with the co-CEOs, the Leadership Team and other national teams
Delivered insights about our results and progress that enabled strong ongoing decision making regarding SIP/TFA’s outcomes and national priorities
Developed and lead a fee for service community of practice around partnerships/relationship management and community engagement best practices and reporting nationally across TFA
Designed the Roadmap and National Guidelines for how the organization approaches national and regional partnerships to ensure they’re mutually beneficial, results-oriented and organic/authentic.
Developed and did a national roll out of the strategy to effectively communicate the SIP Team’s work to the 20K+ Corps members and 10K+ Alumni through a dynamic, self-guided, on brand and flexible, ongoing medium, where none previously existed
Planned, co-created, rolled out and lead the team-wide Diversity & Inclusiveness (D&I) strategy, scope and sequence as well as contributed to that of the Public Affairs & Engagement team’s overall DEI plan.
Participated in a variety of D&I, Culture and Affinity space activities and working groups in an effort to broaden and enhance the organization’s Diversity work internally and as it relates to Partnership work.
Developed and facilitated the process to collect data/progress to goals, roll them up and report it to SVP/CEOs
Build the infrastructure for strong team communication and culture by working with the Senior Vice President to set vision and direction, establish intra-team communication avenues, and plan and execute team meetings and retreats.
Create and manage processes for team member hiring, onboarding, and ongoing staff member support and development.
Build relationships and serve as the primary liaison for the team to connect across Teach For America’s staff of 2K nationally in order to effectively share the work of the SIP team and collaborate across the organization.
Boys & Girls Club of Harlem - New York, NY 2013 - 2014
Executive Director & Chief Professional Officer (Interim)
In accordance with the elements of competence established for Boys & Girls Clubs of America executives, the Executive Director/Chief Professional Officer is responsible for overseeing strategic planning and operation of the Club in support of organizational mission and goals. The Executive Director provides leadership, direction and support to the Board of Directors in developing organizational goals, attaining/allocating resources, and establishing policies as well as leadership and direction to staff in carrying out the key roles assigned to them.
Provided leadership and oversight to ensure delivery of programs, operations, services and activities that facilitated the achievement of positive and effective youth development outcomes
Oversaw strategic planning; identified and evaluated opportunities to improve program and operational effectiveness
Participated in the recruitment and development of effective board members; encourages and supports effective board functions
Oversaw development of financial strategic plans; identified funding sources and resource development opportunities; participated in donor cultivation and solicitation visits
Managed financial resources; instituted administrative and operational systems to ensure productive and effective staff performance
Implemented a comprehensive/integrated development plan which yielded over $100K
Ensured that technology, information management systems and staff skills are current
Developed strategic alliances and collaborative partnerships
Promoted, developed and maintained public relations
SEEDCO - New York, NY 2012
Back To Work Site Director
The Back To Work program is a performance-based contract funded by the NYC Human Resources Administration (HRA) to help low-income and public assistance recipients with job readiness, placement and retention services.
Oversaw service delivery, operations and administration of the site; ensured the provision of daily orientations, intake, assessment, job readiness, case management, job development and post-employment services to cash assistance applicants and recipients (caseload of 350+ clients)
Developed relationships with small businesses and local employers to create employment opportunities for Clients
Tracked and monitored achievement of contractual goals and targets for the site such as placements and job retention milestones; assigned targets to staff, met with the team weekly to identify challenges and develop strategies to improve performance on the contract targets
Implemented HRA policies for serving cash assistance recipients including work requirements, attendance tracking, data entry, and reporting; trained the staff and monitored compliance with contract rules and regulations
Counseled parents around issues related to child-support, visitations and custody issues
Supervised all site staff including Job Developers, Case Managers, Instructors, Retention and Administrative staff
Provided regular informal feedback to staff, and periodic formal evaluations. Primarily responsible for all personnel decisions at the site
Responsible for establishing and maintaining a professional, client service-oriented culture at the site
Provided fiscal oversight and managed large scale Metrocards distribution to program participants
Participated in system-wide calls, Center management meetings, and trainings as directed by HRA and the Job Centers
Responsible for successful attainment of all performance indicators for the first time in the site’s history
JPMORGAN CHASE – Garden City, NY 2011 – 2012
Underwriter/Quality Assurance Analyst (Temp to Hire)
Researched and Underwrote a variety of home loans according to customer qualifications and the bank/ governmental guidelines in an effort to secure homeowners refinancing on their property
Performed Quality Assurance checks on the work product of a variety of Workstreams engaged in a Foreclosure Prevention program mandated by the Federal Government for all major banks
COLUMBIA UNIVERSITY - New York, NY 2004 – 2010
Human Resources Department
Director, Employment Programs
The Columbia Employment Information Center (CEIC) housed the centralized Recruitment, Outreach, Payrolling and Temp Staffing services whose mission was to promote workforce development by improving local hiring, diversity goals and provide coordinated access to University resources.
Managed the daily operations of the CEIC; assisted in the development of the strategic and change management plans relative to the CEIC in an effort to achieve the University’s ongoing deliverables with the Community Benefits Agreement for the “Manhattanville Expansion Project” (a $4 billion initiative to build a “campus of the future” on 17.5 acres in West Harlem)
Analyzed and managed the CEIC’s annual budget and provided recommendations on the financial and functional aspects of the Center’s operations to assess and refine outreach, staffing, payrolling and recruitment practices for the department and University at large
Coordinated staff, departments and administrators to centralize various staffing and invoicing processes which resulted in a streamlined approach that saved millions of dollars per year in University spending
Managed the technology integration project of new systems and software applications. This streamlined the University-wide processes for temp requisitions and invoicing (i.e. data feeds, web portal access and single sign-on)
Created and implemented methodologies for tracking and documenting all Operations-related activity and generated reports needed by Columbia’s senior management for ad hoc and/or strategic planning
Built collaborative partnerships/relationships between Columbia and the Upper Manhattan community which enhanced the applicants’ accessibility to citywide and local job opportunities, while providing job readiness and identifying career paths within Columbia’s thousands of positions in over 500 departments
Developed and implemented the onsite training curriculum and rollout strategy to offer a variety of developmental workshops for job seekers (i.e. Resume Writing; Interviewing Skills) which increased traffic by 15% monthly
Implemented a strategy that saved CUHR over $170K in operating expenses by in-sourcing the functions of a previously outsourced Managed Service Provider, while heading up the only unit in the department to generate annual revenues exceeding $100K
Oversaw the Temporary Staffing Office’s daily operations which hired over 1K contingent employees annually University-wide with a spend of over $8 million annually; administered the Support Staff Union (2110) Layoff Pool to assist with reassignments and Outplacement Services
Drove the annual recruitment and hiring of hundreds of local residents annually for seasonal and full time positions, in line with Collective Bargaining Agreements and targeted hiring goals
EDUCATION
Brooklyn College – Brooklyn, NY
Master of Science in Education (MSEd) - Guidance & Counseling
Hunter College – New York, NY
Bachelor of Arts (BA) – History
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