Senior Operations Manager

KEVIN GAYLORD

**** **** ***** ** ***** River, NC 28759

Mobile: 828-***-**** E-mail: ************@*******.*** Page 1 of 4

SENIOR OPERATIONS MANAGEMENT

QUALIFICATIONS PROFILE

Dynamic, accomplished, and highly motivated Operations, Client Relations & Sales Executive, recognized for the ability to build, guide, and sustain successful teams, with proven accomplishments within highly competitive industries. At ease interfacing with, establishing, and maintaining excellent relationships with clientele.

Develop and employ business strategies that increase product awareness, market share, and business profitability

Employ Six Sigma and Lean practices to establish and execute operational efficiencies, customer satisfaction, and cost-effective outcomes

Create and implement action plans for growth and profitability

Identify and benefit from new growth opportunities through market analysis, product-development expertise, and keen business instincts

Utilize situational leadership skills to create high performing and productive teams

Direct, train, and guide cross-functional teams that collaborate as a focus unit to achieve aggressive business goals

KEY EXPERTISE

Senior Operations and Sales Management Strategic and Tactical Planning

Account Development and Management Operations Management

Business Management Customer Needs Assessment

Product / Service Launch Customer Relationship Management

Fiscal Management Sales Training and Team Leadership

Market Penetration Staff Development and Mentoring AWARDS AND RECOGNITIONS

Corporate Top Performance Award – Compass Furniture Group – Aug / Sept / Oct / Nov / Dec 2008 Coaching Excellence Award – Bellsouth, Inc. / AT&T Southeast – 2005, 2006, 2007 Presidential Honors Award – Bellsouth, Inc. – 2005 KEVIN GAYLORD

1140 High Vista Dr Mills River, NC 28759

Mobile: 828-***-**** E-mail: ************@*******.*** Page 2 of 4

EMPLOYMENT HISTORY

GAIA HERBS, INC.

Brevard, NC

Senior Operations Manager Jan 2010-Present

Managed complete oversight of a series of operational departments including all areas of manufacturing, warehousing, raw material receiving, processing,, and storing, ethanol recovery, large machinery extraction, product concentration and blending, encapsulation, new machinery development and implementation, bottling operations, shipping, customer service, finished goods inventory, order fulfillment, logistics, product information with AE/SAE reporting and bulk product sales. Played a key role in the senior management/leadership team which included not only operational guidance, but also headed up and created the corporate formal mentoring program for senior level management to develop and guide middle management employees.

Managed at a senior level all operational aspects of manufacturing, customer service, bulk product sales, product information management, finished-goods inventory and order fulfillment

Oversaw greater than 80 employees and 12 managers covering a span of 11 departments in all arenas including hiring, disciplinary reviews and actions, performance improvement, termination, etc.

Managed greater than $45M/year in net sales orders and up to $50M/year in written sales orders.

Responsible for the development, sales and follow through of over $350,000 in annualized bulk product sales

Consulted with the executive team on strategic action planning at a corporate level

Created and maintained budgets for each area of responsibility at levels of over $250,000 in labor and capital expenditures annually

ASHLEY FURNITURE HOMESTORES

Asheville, NC

(Charleston SC, Johnson City TN, Knoxville TN)

General Manager Jan 2008-Jan 2010

Oversaw entire store operations of between 3 and 8 separate facilities including personnel management and sales performance; aim to produce $6 to $8 million yearly revenue; report directly to the President.

Gathered relevant information such as revenue interpretation

Scrutinized revenue breakdown to determine the performance of every sales consultant and created action plans to improve performance

Conducted performance reviews and coordinated with every staff member to constantly progress and produce bottom-line results after reviewing and posting data

Created a spreadsheet utilized in all stores of the corporation for compilation of data to easily visualize performance of the branch office; examined the 50,000 square-foot store visually and started staff meet-and- greet

Successfully became the top performing branch month-over-month for the past four consecutive months from being one of lower producing stores and considerably boosted revenues

Collaborated with distribution center to insure that all product is brought in, delivered, and handled in an accurate and timely manner

AT&T, INC. Charleston, SC

Center Director Nov 2006-Jan 2008

Supervised every facet of sales and operations of a Call Center with 50 to 150 sales associates, six direct report managers, and three clerks (clerical and office assistants); held responsible for creating high-performing sales teams with each of the managers with about 12 direct report sales associates. Presented reports in PowerPoint in weekly meetings through conference call and on monthly trips to Atlanta, Georgia to meet with the Assistant Vice President and Vice President of sales for results presentation and data analyzing tied to production improvement. Hosted KEVIN GAYLORD

1140 High Vista Dr Mills River, NC 28759

Mobile: 828-***-**** E-mail: ************@*******.*** Page 3 of 4

weekly meetings with entire staff to review data, recognize affirmative performance, motivate, and encourage sales behaviors, as well as coach and train on sales.

Performed numerous tasks including opening of the building, reviewing of data and schedule for the day; facilitated a series of meetings and conference calls; interviewed potential new hires

Collaborated with managers, trainer, clerical staff, and sales; met with the management team to insure development of action plans to drive results

Directed hiring of staff as well as the execution of general disciplinary actions for the office in a unionized environment; conducted weekly meetings with the union president (CWA) including all other external affairs representatives, local officials, and the NAACP to insure good relationships

Represented the local office in both unemployment hearings and arbitration with the union for grievances; as the highest representative in South Carolina for my division (small business inbound sales)

Prepared sales staff for inbound calls from customers regarding any feasible issues – technical or service-related

- such as billing inquiries, repair and maintenance issues, new services, and disconnection of existing services; trained staff to ‘convert’ these into sales opportunities, attempt to sell on every consultation, and closed more than 40 percent; responsible and was successful for achieving approximately $13 million in revenues annually BELLSOUTH TELECOMMUNICATIONS, INC. Charleston, SC

Sales Manager Oct 2003-Nov 2006

Managed a team of 10 to 15 sales consultants in an inbound call center; responsibly created high performing sales teams. Profitably attained approximately $2.7 million dollars in annual revenue and consistently achieved the top 15 percentile in performance – year after year. Handled the creation and implementation of coaching, learning events, and performance reviews in a daily / weekly / monthly / annually basis. Primarily held responsible for working directly with each person on a team to improve results continually and motivate/challenge the group daily.

(B2B sales)

Executed calendar assignments such as coaching consultants, sit in with consultant on a sales call to observe and provide feedback

Coordinated with the management team and set the mood for the day; reviewed performance results and set objective as well as collaborated on how to meet or exceed said targets FRIENDSHIP, INC. (Outdoor educational facilities) Charlottesville, VA Team Building Facilitator May 2002-May 2003

Conducted 1 to 5-day team-building exercises among groups of varied sizes and ages; facilitated in a high and low ropes course environment created, designed, built, and documented by the group; taught several classes in outdoor education

Supervised staff hiring and conducted interviews; represented the business at promotional affairs NPE, INC. Eugene, OR

Accounts Manager Jan 2001-Feb 2002

Held responsible for company’s’ accounts over an eight-state region; managed all fundamentals of sales, servicing, customer satisfaction, maximizing operational efficiencies for the area in the Northeastern United States. Managed and shifted freight for 40 to 50 different companies operating in the areas involving utilization of high-level organizational skills, marketing knowledge and immediate, on-your-feet thinking.

Worked with approximately 25 to 50 trucks/drivers in eight states and coordinated physical location and availability; logistically created a plan to comply with customers’ needs and kept every customer satisfied by getting a driver to their location in a timely manner KEVIN GAYLORD

1140 High Vista Dr Mills River, NC 28759

Mobile: 828-***-**** E-mail: ************@*******.*** Page 4 of 4

EDUCATION

Trident College, North Charleston, SC

Professional Training:

Six Sigma (Actively working to complete Black Belt in 2015/2016), Ongoing

Harry Freidman’s Gold Star Selling (40-Hour Retail Sales Management Training Course), Feb 2008

Business Director Management Training (48-Hour Sales Training), Jan 2007

Sales Team Management Training (Foundational / Intermediate / Advanced – 40 hours each), June 2006

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