Technical Support Microsoft Office
Resume:
STEPHEN YBARRA
**** ** **** ** ****** WA ***** ***********@*******.*** 425-***-****
OBJECTIVE
To further enhance my career development in electronics\avionics.
SUMMARY
Over 28 years of demonstrated ability to troubleshoot Honeywell products to the component level, specifically 737NG, MD11, B717 Flight Control Computers (FCCs), Multiple Control Display Units (MCDUs), and Control Display Units (CDUs)
Train and develop experienced and new technicians in the repair and maintenance of Honeywell Avionics equipment; including on-site transition support for the Dallas Support Center, Honeywell Phoenix, the France Support Center, and the Australian/Qantas Support center
Current first-line customer technical support for United Parcel Services (UPS), Delta Airlines, and Southwest Airlines
Strong communication skills and extensive leadership experience
Demonstrated willingness to travel, work Holidays and overtime
Six Sigma Greenbelt and 5S Certified
EXPERIENCE
TECHNICIAN IV HONEYWELL INT
NOV-1987 TO PRESENT
Oversee the repair of Flight Control products sent to Honeywell-Renton Service Center. Manage work load and prioritization for technicians within the Flight Controls team and direct the work flow of other technicians on the team, and is responsible for the work flow of the Line Replaceable Units (LRUs)
Worked Red Label Program for the Flight Control Computer (FCC) for the 737NG aircraft. Interface between Honeywell, Boeing, and Southwest Airlines Engineering
Trains current and new technicians in the repair and maintenance of Honeywell Avionics equipment, and also provides training for Level 3 repairs of units
Travels to other Honeywell sites to support transitions and other initiatives as requested.
Customer technical support focal for UPS, Delta and Southwest; answers and resolves questions while interfacing with the airline engineers to resolve OEM issues
Enhances customer relationships through the timely and accurate resolution of customer issues
Former Team Leader and Workflow Specialist for the Autopilot Cell
EDUCATION
RENTON VOCATIONAL TECHNICAL INSTITUTE, RENTON WA
OTHER SKILLS
Six Sigma Greenbelt Certified (2010) and 5S Certified
Strong computer skills, especially with the Microsoft Office suite
Experience with Honeywell Operating System (HOS), Honeywell Technical Publications and Aero PDM
High school football coach (Junior Varsity and Freshmen teams)
Junior football and youth baseball coach – including coaching a 13 year old baseball team to the Regional Tournament in CA
Umpire for high school fast-pitch softball and men’s slow-pitch softball
CUSTOMER REFERENCES
PAUL STRAND JOHN MC CORMICK
COMPENENT RELIABILITY B717 PRINCIPAL SYSTEMS ENGINEER
UNITED PARCEL SERVICE AIRLINE DELTA AIRLINES TECHNICAL OPERATIONS
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