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Technical Support Microsoft Office

Location:
Renton, WA, 98055
Posted:
September 12, 2016

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Resume:

STEPHEN YBARRA

**** ** **** ** ****** WA ***** acwkq3@r.postjobfree.com 425-***-****

OBJECTIVE

To further enhance my career development in electronics\avionics.

SUMMARY

Over 28 years of demonstrated ability to troubleshoot Honeywell products to the component level, specifically 737NG, MD11, B717 Flight Control Computers (FCCs), Multiple Control Display Units (MCDUs), and Control Display Units (CDUs)

Train and develop experienced and new technicians in the repair and maintenance of Honeywell Avionics equipment; including on-site transition support for the Dallas Support Center, Honeywell Phoenix, the France Support Center, and the Australian/Qantas Support center

Current first-line customer technical support for United Parcel Services (UPS), Delta Airlines, and Southwest Airlines

Strong communication skills and extensive leadership experience

Demonstrated willingness to travel, work Holidays and overtime

Six Sigma Greenbelt and 5S Certified

EXPERIENCE

TECHNICIAN IV HONEYWELL INT

NOV-1987 TO PRESENT

Oversee the repair of Flight Control products sent to Honeywell-Renton Service Center. Manage work load and prioritization for technicians within the Flight Controls team and direct the work flow of other technicians on the team, and is responsible for the work flow of the Line Replaceable Units (LRUs)

Worked Red Label Program for the Flight Control Computer (FCC) for the 737NG aircraft. Interface between Honeywell, Boeing, and Southwest Airlines Engineering

Trains current and new technicians in the repair and maintenance of Honeywell Avionics equipment, and also provides training for Level 3 repairs of units

Travels to other Honeywell sites to support transitions and other initiatives as requested.

Customer technical support focal for UPS, Delta and Southwest; answers and resolves questions while interfacing with the airline engineers to resolve OEM issues

Enhances customer relationships through the timely and accurate resolution of customer issues

Former Team Leader and Workflow Specialist for the Autopilot Cell

EDUCATION

RENTON VOCATIONAL TECHNICAL INSTITUTE, RENTON WA

OTHER SKILLS

Six Sigma Greenbelt Certified (2010) and 5S Certified

Strong computer skills, especially with the Microsoft Office suite

Experience with Honeywell Operating System (HOS), Honeywell Technical Publications and Aero PDM

High school football coach (Junior Varsity and Freshmen teams)

Junior football and youth baseball coach – including coaching a 13 year old baseball team to the Regional Tournament in CA

Umpire for high school fast-pitch softball and men’s slow-pitch softball

CUSTOMER REFERENCES

PAUL STRAND JOHN MC CORMICK

COMPENENT RELIABILITY B717 PRINCIPAL SYSTEMS ENGINEER

UNITED PARCEL SERVICE AIRLINE DELTA AIRLINES TECHNICAL OPERATIONS

502-***-**** 404-***-****



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