Retail-Sales- Customer Service

CURRICULUM VITAE

Objective:-

Seeking a suitable position in accordance with my professional, Experience, qualifications &skills in a progressive & reputed organization in a highly motivated and challenging environment which provides the best opportunities to utilize my potential, enhance my knowledge & skills for significant contribution to achieve organization’s goals.

Personal information:-

Name : Ahmed Yehia Hassan Metwally.

Date of Birth : 27/9/1985.

Gender : Male.

Marital Status : Married.

Nationality : Egyptian.

Driving license : valid in Egypt & Qatar.

City : Doha.

Country : QATAR.

Mobile : +974-******** / +201*********.

E-Mail Address : ***********@*****.***.

Education:-

Bachelors from Faculty of Commerce -Alexandria University.

Section: Accounting.

Graduation Year: 2007.

Overall grade: Fair.

Languages:-

Arabic : Native Language.

English : Fluent (Writing, Reading & speaking).

Computer Skills:-

-Windows 7, windows 8 & Microsoft NAVISION.

-Advanced Internet User.

-Microsoft Office Package (Word, Excel, Power Point & Access).

-Technical Skills (Hardware & Over Computer Maintenance).

-Microsoft NAVISION.

Personal Skills:-

-Good Communications Skills & Dealing with People.

-Enjoy Working as a Part of Team.

-Dedication & Hard work.

-Quick learner about work necessities.

-Ability to work under stress.

-Ability to interact with customers, including complaint handling.

Certifications:-

-English course from language Institute of ministry of defense –Alexandria– Egypt (certified).

-TOEFL -Alexandria university faculty of arts (certified).

-ICDL from computer institute of ministry of defense.

-QMTS Retail course (Sales Excellence) November 2013.

-Alison customer service diploma (online) March 2015.

Training:-

-HSBC bank- Dubai- summer training 2007.

-United International Company for imploring, exporting and marketing -FMCG sector 2007.

-Laura Ashley Retail course -Dubai February 2013.

-BOB PHIBBS retail training - July 2014.

Work Experience:-

-Sales Representative-(Microsoft) Jan 2008– Dec 2009.

Duties & Responsibilities:-

-Thorough knowledge of products being handled –product features, pricing, knowledge of competing brands.

- Understanding customer needs, recommending correct products, handling promotions.

-maintain store shelves by observing display of company products.

-representing the company at the exhibition, events and roadshows.

-Sales & Marketing Team leader - acer (Carrefour –Compu.me-Computer Shop-Radio shack) Dec2009-Aug2013.

Duties & Responsibilities:-

-working closely with visual-display staff &department heads to decides how products should be displayed to maximize the sales.

-handling corporate sales.

-monitoring fast sellers & slow sellers and taking action to reduce prices or set promotions as necessary.

-maintaining awareness of competitors` performance&

-Monitor market evaluation & competition activities.

.-analyzing the previous seasons sales and reporting on the current season`s lines.

-meet with the suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates and completing the necessary paperwork

- Interacting with customer care center for after sales service.

-training and supervising junior staff &enabling their development.

-creating benchmarks of retail excellence.

-Retail Stores Manager (two showrooms)–LAURA ASHLEY HOME sports corner Group -Qatar (Sep 2013 - Now).

Duties & Responsibilities:-

- Report to GM.

-Identify opportunities & recommend relevant activation.

-Represent Laura Ashley brand specially with VIP customers.

- Provide high standards of ongoing training for the representatives so that they possess sufficient and technical knowledge to present information on the company’s products and services in an accurate and balanced manner.

-Responsible of the corporate sales, revenue forecasting &developing and writing business plans.

- Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales targets and administer the commission plan.

- Responsible for managing the sales team, developing a business plan covering sales and developing a business plan covering sales.

-Monitor market evaluation & competition activities.

- Managing stocks.

-Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.

-responsible for weekly and monthly reports

(Sales analysis – staff performance – replenishment).

-Responsible for showrooms operational requirements & handling the monthly & quarterly showroom`s purchases.

Contact this candidate