Customer Service Quality Assurance
Resume:
Gerome C. Williams
Sanford, Florida 32771
Objective
To obtain a challenging and rewarding position where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements. Key Competencies
Ø Venipuncture & Capillary Puncture
Ø Blood Collection & Handling Safety
Ø Medical Records Review
Ø Blood Specimen Storage
Ø Patient & Donor Care
Ø Quality Assurance & Controls
Professional Exper ience
Amer ican Red Cross- Rochester, New York 2000-Present
Collection Tech Apheresis (2011-Present)
Ø Warmly welcome donors to the center and registered them to donate Ø Obtain vital signs and medical history to determine donor eligibility while maintaining confidentiality and HIPPA compliance
Ø Use aseptic technique collected blood samples from donors and prepared them for testing Ø Collect units of whole blood, platelets, plasma, and red cells, observing cGMP and displaying fantastic bedside manner
Specialist I Collections/ Special Donor Services (2003-2011) Perform all supervisory functions while conducting donor health history screening to determine eligibility and complete phlebotomy for the collection of manual and automated blood units. Ø Perform any and all blood collection procedures
Ø Perform donor health history screening and eligibility procedures Ø Perform drive set-up, labeling, processing and packing blood Ø Donor reaction care
Ø Perform daily function checks, assemble and maintain supplies and equipment Ø Train employees with proper techniques needed to perform required duties
Donor Specialist/ Preceptor (2000-2003)
Promote good donor care while demonstrating excellent customer service / public relations and a positive image of the American Red Cross.
Ø Perform all phases of blood collections and donor care. Ø Assemble and maintain supplies and equipment.
Ø Collaborate with team to ensure sufficient blood collection process Ø Perform other related/ required duties as necessary. Ø Train new employees with proper technique and responsibilities needed to perform required duties.
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