Customer Service

C.P SRINATH

CONTACT DETAILS

Mobile:+91-988******* /044-********

**************@**********.***

chakravarthy.srinath @gmail.com

HIGHLIGHTS

Strong unflappable communicator

Operate under minimal supervision

Analytical thinker

Sharp Problem Solver

Energetic work attitude

SUMMARY

Computer literate having good experience in Customer Service. Familiar working with fast paced team environments, capable of maintaining good customer rapport and results oriented focus with attention to detail and accuracy. Self-Motivated, analytically persuasive and comfortable with Provider Data Maintenance, Claims Adjudication and Claims Processing skills.

EDUCATION

BACHELOR OF COMPUTER SCIENCE (B.SC)

Sindhi College 1998 – 2001

MASTER OF COMPUTER APPLICATION (MCA)

University of Madras 2002 – 2005

LANGUAGES

Can Speak: English, Tamil & Hindi

Can Write: English, Tamil

PERSONAL DETAILS

Father’s Name : C.Parthasarathy

Nationality : Indian

Marital Status : Unmarried

Passport Number: H2199195

EXPERIENCE

JOB TITLE : HC &INSURANCE OPS.ASSOCIATE

COMPANY: Dell Services Private Ltd.

Chennai, Ambattur JAN’2009- OCT’2015

Handle Weekly Calls from Client regarding Quality & Process Updates.

Prepare process manuals after receiving updates from the Client

Examine Claims from Insurance company and take corrective action.

Ensure each Claims Paid or Denied correctly by doing Internal Quality Audit.

Train employees as per client’s requirement.

Create new contract for providers based on the agreement with the insurance company

Terminate provider’s contract based on the request from the insurance company.

Accolades:

1) Received the Best Performer Award for the month October 2013

2) Received Spot light award for achieving

100 % quality for the month of July 2015 from UHC one of the leading Insurance Group in U.S

JOB TITLE : PAYOR RELATIONSHIP EXECUTIVE

COMPANY:E4E NITTANY OUTSOURCING PVT.LTD

Chennai, Kottivakam FEB’2006 – JUNE’2008

Prepared Daily MIS & Production Reports

Allocate work to Team members

Prepared materials on Policy Change & Process Updates.

Revisit all completed Heath Insurance claims to ensure Quality assurance & Accuracy

Accolades :

1) Received the Best Performer Award for the month June 2006

2) Nominated for the Best Performer Award for the month July, Sep, Nov &December 2006

TECHNICAL SKILLS

MS OFFICE

HTML

OTHER SKILLS

1)Passed Praveshika from Hindi Prachar sabha Chennai.

2)Passed Testing Course From M/s. Accord Info matrix Chennai

3)Passed Advanced Diploma in Java Programming from CSC Computer Education Chennai

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Chennai – 15.

Date:

SRINATH C.P

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