Customer Service/ Administrative Assistant/ Human Resources

Leslie Hamilton

***** ******* **., *******, ***** 77032

Phone: 832-***-****

Objective /Summary

To obtain a Human Resources position in which my education, training and skills may be effectively utilized to contribute towards a successful team.

Awards Received

Certificate of training ADP and Paycom Payroll Software

Employee of Month- June and August 2011

Certificate for Outstanding Audit for 2009

Professional Training and Education

Bachelor Degree Human Resources Management-DeVry University Houston, Texas.

1989 Milby High School –High School Diploma- Houston, Texas

2010 Certified ADP Specialist- Houston, Texas

2012 Paycom software system

Professional Experience

August 29, 2014-February 23, 2016 HR Administrative Assistant Brazos Presbyterian Homes, INC Houston, Texas

Perform day to day operations of all HR Functions. Establish and maintain employee’s Personnel records of 300+. New hire orientation, review records and correspondence and verification of employment. Respond to employee benefits inquiries, interpret benefits policies and work closely with vendor to resolve eligibility issues. Work with Insperity payroll system. Verification of employment, processed wage garnishments (IRS, Levy, Bankruptcy orders Chapter 7 and Chapter 11 order, and child support orders.) Process Benefits bill. Updates, tailors, and delivers client-specific training related to garnishments. Communicate complex information to agencies and vendors, using written and/or verbal communications.

September 2004-June 2014 HR Coordinator Santa Maria Hostel, INC Houston, Texas

Perform day to day operations of all HR Functions. Establishes and maintain employee’s Personnel records of 100+. Schedule and maintain needed training for employees, payroll using ADP and Pay-com payroll software, Reply to government agencies, such as IRS, Texas Work-force Commission, Attorney General Office, ETC. New Hire orientation, track facilities licensures. Review records and correspondence and verification of employment. . Respond to employee benefits inquiries, interpret benefits policies and work closely with vendor to resolve eligibility issues. Work closely with our Comp and Benefit vendor to resolving a range of employee/vendor issues. Enter and process day to day HR transactions for benefits and payroll. Verification of employment, verified any IRS wage garnishment, Levy, Bankrupt/Chapter 7 or Chapter 11 order, and child support orders, processing manual checks and reimbursement. Reconciling benefits and payroll benefits for the accounting team. Prepare EEO annual Report.

October 2003-June 2004 Office Manager Angel’s Drug and Alcohol Recovery Center Houston, Texas

Establishes, maintains, and reviews records and correspondence Schedule client appointments for treatment services for adults including individual, family, and group counseling. Comprehensive case management: liaison for the purpose of obtaining information and arranging meeting. Answer all inquiries concerning activities and operations of the department. Arrange all meeting with probation, parole, and other agencies of concern to discuss client progress and/or referrals to meet client needs. Utilized the BHIPS program, a comprehensive internet software program to develop and maintain client records, billing, referrals, etc. Medicaid billing

July 2001-October 2003 Administrative Asst. Riverside General Hospital Houston, Texas

Establish, maintains, and reviews records and correspondence. Scheduled client appointments for Methodone Treatment. Assist Counselor/Program Director. Liaison for the purposes of obtaining information and arranging meetings. Answer inquiries concerning activities and operations of the department. Advised clients of patient rights be deferring to policies and procedures. Utilized the BHIPS program for billing and maintain client records.

September 1996-May 2001 Customer Service Agent Southwest Airlines Houston, Texas

Training Coordinator- Assisted other agent with flight over sales, delays, and cancellations. Provide new employees with problem resolution tactics for irate customers. Resolved escalated travel issues with bookings and lost or delayed baggage. Customer Service Agent- Advised customers on fares, schedules, and flight availability. Create and new modified existing itineraries. Check passengers in for aircraft boarding. Compose daily control logs of purchases and flight ratios.

Summary of Qualifications:

- Computer Skills (Microsoft Word, Excel, and Power point)

. Effective problem solver using excellent written and verbal communication skills

. Unique combination of intuitive and analytical abilities

. Ability to work with individuals from a variety of backgrounds and social sectors

. Excellent Customer Service Skills

. Familiar with Texas Department of States Health Services

. ADP and PayCom Payroll Software System

. CPR, First Aid, and Prevention in Aggressive Behavior

- Clinical for Management Behavioral Health Services

- Experience using Paycom HR System

- Detail Oriental

-Self Starter and problem solver

-Understand Benefits Accounting

References Available Upon Request

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