Project Management
Resume:
SUBHAJIT BHARADWAJ
Charlotte, NC *****
acwkfk@r.postjobfree.com
Linked In: https://www.linkedin.com/in/subhajit-bharadwaj-996a0618
Summary:
I have around 9.3 years of work experience in Information Technology working in different roles. I have been working for various projects related to CRM and have good expertise in CRM functional and technical implementations.
More than 9 years of CRM - experience as a CRM Analyst as well as Project Manager, Technical Consultant, Siebel Configurator, Implementation Specialist, Business Analyst and Maintenance Engineer using CRM tools with client interaction. Experience in working with all flavors of CRM – Siebel, Salesforce and MS Dynamics.
I have good amount of experience in data analysis, data mapping, data profiling, project management, project coordination and preparations of documents and presentations. Besides, I have good knowledge on Insurance, call center and financial domain related CRM implementation.
Technical Skills
Databases
Oracle, and SQL Server 2008
Programming Languages and Scripting Languages
PL SQL, escript, JavaScript
Operating Systems
Windows, Linux
Tools
Siebel 7.8,Siebel 8.0, Microsoft Dynamics, OpenUi, Eclipse, PL/SQL Developer, SOAP UI, Siebel 8.1, Tableau, Salesforce, Putty, Excel, Actuate, JIRA, Remedy, SharePoint, Quality Center, Service Now, MS/MQ,Siebel EAI,IP2013
Project Tools
MS Office, Microsoft Visual SourceSafe, MPP, C2,
Project Experiences
Client: Teachers Insurance, Charlotte, NC
Duration: Feb 2015- Till Date
Project Name: TIAA Siebel Engagement
Roles & Responsibilities:
Managing the whole application support for Siebel systems including Incident Management, Problem Management and change management
Managing the escalations and ensuring smooth application availability 24*7
Managing incidents and user queries along with tracking of problem and production changes
Siebel is used by near about 5000 users and caters to 8 different layers of business
Representing Siebel in all business meetings and involved in Negotiation with respect to project cost/resource/timings
Maintaining resource availability for critical incidents, releases and managing escalation during
critical issues.
Implemented solutions in a multi-tier environment with complex corporate policies.
Analyzed and documented client CRM activates and initiatives.
Hands-on experience implementing Salesforce (SFDC) CRM end-to-end solutions
Salesforce.com integration experience, including between different business systems as well as working with integration tools
Experience using project management tools (e.g., MS Project, SmartSheet, Pivotal Tracker, Jira, Rally)
Experience with Gap Analysis & Salesforce.com Road Map creation.
Ability to define the Config Management & Environment path for the Salesforce.com implementation.
Experienced working as a Siebel architect and designed/re engineered Siebel for incorporating Siebel best practices
Managing and designing integration using Siebel EAI
Experience in Order management and worked on IP 2013 version
Reviewed documentation collected and summarizing the relevant content for engagement deliverables
Reviewed 6 full life cycle implementation of a CRM project based on structured methodology
Articulated and compared alternative approaches drawing from previous engagements and recommended solutions
Experienced conducting client business requirements definition sessions with client staff
Created project plan and track the status of the project and created status reports and present that to all stakeholders
Managing the whole project with respect to technical and functional perspective
Involved in Estimation, BRD and FRD creation, TDD review and test document review
Hands on experience with Siebel Open UI,PM/PR scripts
Estimation and creating the design for all new enhancements and creating the design specs and defining integration points.
Participated in daily standup meetings to provide status updates on solution design and requirements/ user stories.
Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
Presenting reports to higher management and business with respect to business metrics and other Adhoc project related activities
Client: Metropolitan Life Insurance company, Somerset, NJ
Duration: Dec 2013 – Feb 2015
Project Name: Tier 1 Sales Radar Engagement
Roles & Responsibilities:
Managing the whole project with respect to technical and functional perspective
Managing escalations and reporting/presenting to higher management
Estimation, BRD and FRD creation, TDD review and test document review
Estimation and creating the design for all new enhancements
Negotiation with respect to project cost/resource/timings
Creating the design specs and defining integration points
Designing, implementing, and supporting CRM/XRM solutions utilizing the Microsoft Dynamics CRM Online platform
Designing integration solutions for backend services and back office/ERP applications
Providing technical Microsoft Dynamics CRM platform delivery expertise on client engagements
Managing all resources and coordinating with various segments of business
Acted as a product configurator
Creating and representing reports with respect to business Adhoc project related activities
Enhancing Siebel Design with in corporation with new reporting technology
Also worked on Siebel EAI and MQ configuration
Client: Metlife, Somerset, NJ
Duration: May 2012 – Dec 2013
Project Name: Metlife SalesRadar enhancement and support
Roles & Responsibilities:
Acted a Team Lead for Siebel application development
Responsible for coordinating with client and managing activities for business discussions.
Configuring and demonstrating the prototype to the client for validation purposes and to make them understand the suitability of Siebel with their business scenarios.
Understanding the business requirements and drawing specifications for different screens, views and applets according to particular Business Process.
Enhancement for Visibility Control was handled alone. Configuration Of Email Inbound Integration.
Developing EAI interfaces and debugging integration issues related to web services and MQs
Experience in performing functional, regression Integration and system testing.
Experience in handling all sorts of enhancement activities by following SDLC cycle .Handling client and Customer queries. Defect analysis and reporting to Client.
Deploying and installing the new Builds in SIT and promote to UAT and PRD.
Defect analysis and reporting to Client. Coordination with testing team for test case preparation and test case review.
Giving walkthroughs to the development, business and SIT team.
Imparting training to the fellow team members and helping them to come up the curve and contribute towards the project's success and quality.
Client: Novo Nordisk, India Duration: Jan 2012 – May 2012
Project Name: Novo Nordisk Siebel Pharma Implementation
Roles & Responsibilities:
Lead the EAI track and designed few interfaces using web services
Reviewed the overall MQ service architecture and enhanced its design using in house middleware
Involved in FRD and TDD review and walked through with all the functional documents with all involved stakeholders
Acted as a business analyst during enhancement phase and represented during UAT
Company: Cognizant Technology Solutions
Client: Metlife, India Duration: May 2010 – Jan 2012
Project Name: SalesRadar
Roles & Responsibilities:
Understanding Sales Radar Phase I requirements & Sales Radar Small Market requirements for core & enhanced application.
Delivery Responsibility for Daily Reports, Issue Analysis, Understanding Documents, RCS documents.
Follow up with DQS, GBR, CDF, SDS, IMPAQS team for replication & analysis of different Production issues.
Worked on order management and EAI integration
Involved in the Knowledge Acquisition process of understanding MetLife Sales Radar Functional Requirements, Technical architecture. Implementation strategy.
Preparation of KT Application Understanding Documents, playback Session Presentation & other support materials along with the other Team Members.
Company: Capgemini
Client: Farmers Insurance Duration: October 2009 to April 2010
Project Name: Siebel 8.1 Implementation for Farmers
Roles & Responsibilities: [As Functional Analyst]
Analyzing the requirements and coming up with the updated architectural/design for the project.
Analyzing the FSD and updation of Use Case. Analyzing the business requirements and updating the functional specification for various applications.
Preparing and reviewing the use case diagrams. Continuous Communication with business on various technical issues and requirements. Reviewing the functional specifications prepared by other team members
Construction of selected modules as per the use case. Updating the screens and applets based upon the mock up.
Designing of new functionalities based upon the dependencies on integration prospective. Configuration of functionalities using user properties, Workflows and scripting.
Analysis and closure of defects raised by different external teams. Construction of Automatic Correspondence module.
Identifying and construction of various triggering points based after some certain validations Invocation of workflow through policies with proper validation
Company: Oracle Financial services
Client: Citi Group Wealth Advisors, India Duration: December 2008-October 2009
Project Name: Siebel Enhancement and support for CWA Roles & Responsibilities:
Worked as a Configuration Lead and lead the design and development for Siebel team.
Managed all business delivery and estimation
Created use cases,testing documents and design specs
Trained near about 100 users for using Siebel and did the UAT testing along with client
Company: Oracle Financial services
Client: Citi Group Wealth Advisors, India Duration: March 2008 – Dec 2008
Project Name: Siebel Implementation in CWA Roles & Responsibilities:
Involved in the Detailed Technical design for the Siebel Configuration and EAI implementation strategy.
Configuration of Pick Lists, Screens, Views, Applets, Business Components, Business Objects, Links, Joins, drilldowns, DVM and other objects.
Creating new applets and modified existing applets using Siebel Tools.
Configured various workflow policies and actions.
Configured import object for both activity and service request module.
Worked upon repeating components using workflows and sending mail by scripting using email templates.
Conducted Functional and Regression Testing.
Responsible for preparing RCA (Root Cause Analysis) Document. Alone handled the SQA audit process for all modules before migration
Company: Oracle Financial services
Client: Kotak Mahindra Bank Duration: Dec 2007 - March 2008
Project Name: Kotak Mahindra Bank Credit Card Implementation Roles & Responsibilities:
Configured various picklist, joins, links, Pick Applet, drilldown, hyperlink.
Created applets, views and screen.
Configured employee, position and responsibility setup in both development and client environment.
Done configuration and Unit Testing for Escalation. Developed User Manual for the following modules: Campaign Management, Offer Management, Response Activities and List Management.
Created template and various workflow policies with conditions. Created validation with the help of Data Validation Manager
Company: Oracle Financial services Client: Citibank, India Duration: July 2007-November 2007 Project Name: CRM Siebel Implementation in Citi GTS, North America Roles & Responsibilities:
Created applets, views and screen.
Customized Joins, Links, MVL and MVG Applet, Pick List, and other controls
Conducted Functional and Regression Testing.
Conducted SIT and SQA testing
Responsible for construction of test plans
Created different test plans for Unit Testing, SIT and UAT
Education:
Graduated in Computer science Engineering from Biju Pattnaik University of Technology (BPUT), India on June, 2007
Pursuing MBA from IMT Ghaziabad-class of 2014-2016
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