CAREER OBJECTIVE:
To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge in hospitality and restaurant in which is efficient for organizational growth.
SKILLS SUMMARY :
Possesses sufficient knowledge on hospitality and restaurant management
Flexible in dealing with different management tasks and responsibilities
Possesses good communication skills
Know how to speak in English, Filipino,
Optimistic,goal oriented and resilient
Proficient in the use of Microsoft Office programs such as MS Word, MS Excel and MS Powerpoint
WORK EXPERIENCE:
November 2015 – Present CUSTOMER ACCOUNT EXECUTIVE
Handling West Technical Support (BPO Industry)
ALORICA SITE (SM Lipa City)
August 2015 – November 2015 CUSTOMER ACCOUNT EXECUTIVE
Handling Central Billing (BPO Industry)
ALORICA SITE (SM Lipa City)
July 2015 – Latter august CUSTOMER ACCOUNT EXECUTIVE
Handling West Billing (BPO Industry)
ALORICA SITE (SM Lipa City)
November 10, 2014 – January 04,215 CAPUCHIN RETREAT CENTER
Total of 150- hours duty
San Sebastian, Lipa City
November 10, 2014 – January 18, 2014 Chez Rafael Hotel and Restaurant
Total of 150- hours duty
De La Salle Lipa University
1962 J.P Laurel National Highway, Lipa City
EDUCATION:
Year Graduated: 2015 ASSOCIATE IN HOTEL AD RESTAURANT MANGEMENT
De La Salle Lipa
J.P. Laurel National Highway, Mataas na Lupa, Lipa City
Year Graduated: 2013 Rosario Advent High School
Namunga, Rosario, Batangas
Salutatorian Awardee
AFFILIATIONS:
July 12, 2016 Comcast West Repair (Agent with the Highest Score)
Comcast Quality Assurance Team
ALORICA LIPA SITE
SM Lipa City
December 16, 2014 Innovative Filipino Christmas Dish: “ Tis The Season with Sugar,Spice and Everything Nice”
1st Runner –up
CITHM Demo room
De La Salle Lipa
December 16, 2014
March 2013 SALUTATORIAN AWARDEE
Rosario Advent High School
Namunga Rosario Batangas
SEMINARS / TRAININGS ATTENDED:
September 26, 2016 FOOD AND BEVERAGE SEMINARS
St. Benilde Maison Hotel
De La Salle
September 26, 2016 HOUSEKEEPING PROCEDURE
St. Benilde Maison Hotel
De La Salle
September 26, 2016 FRONT OFFICE ATTENDANT
St. Benilde Maison Hotel
De La Salle
September 02, 2016 ONE TOURISM CONVENTION:”A GATEWAY TO ACEA INTEGRATION 2015”
Host by De La Salle Lipa
Acacia Hotel Manila
CHARACTER REFERENCES:
Ms. Jocelyn Dimayuga
CITHM Faculty Member (HRM Department)
De La Salle Lipa
Mr. Amiel Abacan
CTE, Instructor
Batangas State University
Ms. Oliver Reyes
Team Leader
Alorica Lipa
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Mariel D. Hernandez