Customer Service Manager

CHRISTOPHER H. HUDSON

**** **** ***** **** ● Dallas, Texas 75249 ● *************@*****.*** ● 214-***-**** PROFESSIONAL PROFILE

I am a goal-oriented, self-starter with the ability to work in a team environment or on my own. I have been a Customer Service professional for over 15 years with the ability to work at any pace with strong organizational and technical skills. I am trustworthy, ethical, disciplined, discreet and committed to customer service. I possess confidence and poise in interactions with individuals at all levels, and handle a wide variety of tasks with good judgment & professionalism. My goal is to secure a full time position that offers numerous opportunities for professional growth and development through leadership roles utilizing my customer service experience, as well as my communicating and problem solving skills. EDUCATION

Associate of Arts Business Management – University of Phoenix - 2012 ACCOMPLISHMENTS

Call Center Supervisor

Responsible for assigning work to the representatives to get appointment set for the veterans

1st Supervisor that has been picked for a specialty; Mental Health Team

Responsible for coaching as well as Quality Audits to assure that information is correct

Accountable for turning in reports at the end of the day for accountability

Coordinate a pilot program for providers in rural areas to call back due to small staffing CLIENT MANAGER

Responsible for the communications for the Western Region of the United States

Building & manage strong relationship with assigned Account’s decision maker & key influencers.

Ensuring retention and satisfaction of assigned client base

Coordinate with Sales to establish regularly scheduled meetings with assigned clients to discuss service related items

Supporting operations in the development of new programs for clients, including developing presentations, general support & product utilization.

Interfacing with internal & external operations teams as needed to solve client issues/escalations and maintain satisfaction ratings.

Pro-Actively engage operations to address product /solution performance before they impact customer relationship CUSTOMER SERVICE SUPERVISOR

Responsible for the production time used by agents, as well as being aware of how time is used while in production

Accountable for the entry of daily reports to Operations Managers

Accountable for agents meeting and exceeding team and individual goals daily

Learned & utilized several company computer systems

Performed basic administrative duties including answering phones, customer service, filing CALL CENTER REPRESENTATIVE AND VERIFICATION

Handled customer issues and concerns with the insurance and Medicare benefits

Handled and created accounts and receiving payments for accounts that are needed

Conducted open enrollment verification of name, address, and correct insurance packet requested by the customer

Assure the members with information to assistance programs on prescriptions U.S. MILITARY

Responsible for supervising and managing the reception, storage and shipping of bulk or packaged petroleum-based products

Assigned duties, spot checks work adequacy, and instructed and supervised subordinates in work techniques and procedures

Ensured adherence to safety procedures and keeping of efficient, clean, and safe work environment CHRISTOPHER H. HUDSON

9123 High Plain Lane ● Dallas, Texas 75249 ● *************@*****.*** ● 214-***-**** SKILLS

COPC- HPMT Certified, Microsoft Office, MS Excel, Strong Analytical Skills, Problem Identification and Solving, Detail Oriented, Excellent Verbal and Written Communication

PROFESSIONAL EXPERIENCE

Call Center Supervisor, Maximus Government Contractor 2016- Present Call Center Supervisor, Manpower Temporary Employment Agency- Maximus Project 2015- 2016 Client Manager, Securus Technologies; Carrolton, Texas 2013- 2015 Customer Service Representative, Securus Technologies; Carrolton, Texas 2011 – 2013 Supervisor, RightSource Rx Home Delivery Service – Humana Health Insurance; Irving, Texas 2010 – 2011 Call Center Verifications Specialist, Aegis Communications - Humana Health Insurance; Irving, Texas 2009 – 2010 Petroleum Supply Specialist, United States 1984 – 1991

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