Salesforce Consultant

Richa Midha

Certified Salesforce Professional

Mobile: 248-***-****, *****.*****@*******.***

CAREER SUMMARY

Seven plus years of extensive IT industry experience in Managing, Developing, Implementing, Testing and Supporting of business applications with around four years of experience in Salesforce.com CRM Platform and experience.

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Coordinated and transferred knowledge to the offshore team.

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

Career Objective

Looking for a new direction, challenge and seeking for continuous use of my professional background at a key leadership position to bring value addition to the organization within the project.

Certifications:

Salesforce Certified Administrator

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Platform App Builder

Areas of expertise:

Salesforce.com Service cloud

Sales Cloud

Project Management

Salesforce.com Administrator

Business Requirements

PROFESSIONAL EXPERIENCE:

Salesforce.com Consultant

Xede Consulting-- Troy

February 2016- Current

Responsibilities:

Responsible to gather the requirements and create the SRD.

Responsible to implement the gathered requirements on the salesforce platform

Worked extensively on flows and Process Builders to provide the best customized solutions.

Worked on full services and as well as managed services jobs.

Coordinate with the development Team to build the application.

Written Triggers and implemented work flows on custom and standard objects.

Building the solution by exploring the platform.

Working with all kind of customizations on the platform.

Salesforce.com Administrator/Business Analyst

SvimTech Private Limited – Chandigarh

June 2011- January 2015

Responsibilities:

Responsible to deliver technical solution related to Salesforce.com CRM and Salesforce.com applications.

Responsible for managing client’s expectations as per the SLA

Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles

Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Work flows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Validation rules were created to ensure the required data is captured in the fields.

Involved in data cleanup and mapping in data migration project.

Business Analyst

Svimtech Software Pvt. Ltd. – Chandigarh, India

May 2010 to May 2011

Project Details: SVIMEDU is an educational ERP solution for educational Institutes (Schools, Colleges and Universities). SVIMEDU is the software that can enable and streamline the process starting from pre-admission of students till their placement and helping the institutions to become the leaders. The product is based on Cloud Computing technology.

Responsibilities:

Responsible as Business Analyst to deliver Svimedu (Cloud based education management system) on Force.com technology.

Involved extensively in requirement gathering process.

Involved extensively in managing the whole product development.

Gathered & Prioritized Requirements based on the different schools.

Analyzed comprehensive all relevant Business Processes and Work-Flows

Developed and managed comprehensive Project Management Plan

Analyzed the corporate-level technology stack for integration into proposed systems

Co-ordinated with Onsite Supervisor and Managers, for related process requirements to finalize the deal.

Involved in negotiating client development, as part of a Project Budget team.

Conducted client meetings to develop requirements for customer needs.

Prepared Master Requirement Sheet with requirements and corresponding technology.

Reviewed requirements and technical proposals, with Time Estimation

Survey Programmer:

Toluna Private Limited- Gurgaon

June 2008 to May 2010

Responsibilities:

Collect and document users' requirements and develop logical and physical specifications for the survey from the programming point of view while attending the Kick off calls with the clients and PM.

Research, evaluate and synthesize technical information to design, develop and test survey.

Develop RDG data, Live data and random checks to optimize the programmed survey and to evaluate the performance and reliability of surveys.

Plan, design and coordinate the development and the testing of the survey.

Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for the all the critical programmed surveys.

Co-ordinate teams of Quality Professionals in the testing of the survey, Project Manager in understanding the survey and the Development Team for the programming of the survey.

Analyze the logical follow of the survey using the live data and the test data generated with the test mode or using the RDG

Developing java scripts to handle custom functionality on online surveys.

Supporting members of the Survey Team in the use and implementation of custom javascript code.

Development and coding of surveys to ensure responsive design.

Programming and launching of online surveys.

Testing and quality assurance of online surveys.

Scheduling and monitoring email invitations for online surveys.

Monitoring and reporting on response rates while survey is in-field.

Troubleshooting issues with in-field surveys as they may arise.

Working closely with the PM and the survey team to ensure flawless execution.

Handling Multi language surveys and tracker waves.

Working with the Flash based surveys.

Accommodating all the graphic images within the survey.

Skill Set:

Confirmit Programming, HTML, java script, RDG Testing, Survey Center Programming, XML generation, Confirmit Reportal, Flash and Graphics application.

TECHNICAL WRITER:

Freelancer

June 2007 to December 2007

Explain scientific and technical ideas in simple language as per the student’s requirements.

Study drawings, specifications all the required details for the assignment.

Ensure technical language is easy to understand by the students

Gather information on their subjects in libraries and on the web.

Write articles and reports on current trends in fields such as science and engineering.

Write clear and concise articles.

Adjust copy as necessary and proofread for grammar and spelling.

Conduct online classes

Helping students in proper referencing such as Harvard and APA style referencing.

Provide updates as and when necessary.

QUALIFICATION:

2003-2007

Bachelors in Electronics and Communication-Kurukshetra University

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