Customer Service Microsoft Office

Earnest Gibbs

Provider Data Service Analyst

Mesa, AZ

*******.*.*******@****.*** - 480-***-****

I am a professional Business Contributor who has experience dealing with full-time, part-time and seasonal staff evaluations. I am a adapt in developing useful Excel spreadsheets, utilizing the company database and establishing strong relationships with all departmental managers. Also, I am looking to obtain a position where my diverse customer service and technical skills contribute to the success and growth of the organization. WORK EXPERIENCE

Provider Data Service Analyst

Aetna - December 2015 to June 2016

• Updates of Physician records, meeting quota in timely manner.

• Working with Microsoft Excel, Word, and Outlook.

• Working on SQL software management for running Queries to change contract date's.

• Process, research and pend HCFA and UB claims.

Client Service Support Specialist

MACYS - January 2015 to November 2015

• Provided personalized outstanding selling and service expertise to Bloomingdale's clients through an Omni Channel experience (phones, e-mail and live chat).

• Exercised judgment to resolve customer issues and prevent callbacks. Delivered concierge service to provide First Contact Resolution to clients.

• Built customer clientele through relationship building, the Bloomingdale's Loyalist program and shared detailed product information.

Workforce Analyst/New Hire Trainer

IQOR - March 2013 to January 2015

• Assisted customers with payment arrangements.

• Exceeded cash collection goals, and collected over 100k a month.

• Floor Support, assisted with new hire trainings, coaching and development.

• Responsible for maintaining seasonal workforce needs assessment for each year.

• Worked with executive team to maintain proper staffing levels for all departments.

• Developed computer models of impacts of various scenarios on staff productivity and availability. Customer Service Rep

U-Haul - September 2010 to November 2012

• Opened and close of business, handled disputes, handle petty cash, completed audits, data input.

• Refilled Propane tanks, completed level 1's on the truck's, and conducted Inventory.

• Acting Manager (when store Mgr wasn't present.) assist new hire trainings. ADDITIONAL INFORMATION

Skills

* Congenial and enthusiastic contributor and supporter of team goals.

* Knowledge of office practices and procedures.

* Strong attention to detail, great math skills and enjoys working with numbers.

* Excellent analytical, organizational and communication skills.

* Proven ability to prioritize and handle multiple tasks in a challenging environment.

* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

* Professional Trainer (New-hire, refresher courses, etc. . .).

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