Administrative support, customer service

CHRISTINE HOSTER

**** ******* **. **** * Salt Lake City, Utah 84119 801-***-**** *******@*****.***

Seeking a position in which I can utilize my skills in a challenging environment for an organization that would recognize my contribution with an opportunity for professional growth.

EXPERIENCE SUMMARY

THE KROGER CO. SLC RDIC, Salt Lake City, Utah May 2015 – present

DSD Specialist

Provide customer support to execute the daily activities of the Regional DSD team.

Responsible for accurate and complete item cost, allowance and authorization set up/maintenance in system.

UTAH TRANSIT AUTHORITY, Salt Lake City, Utah Sept 2007 – May 2015

Paratransit Scheduling Specialist

Answering incoming calls from individuals who ride the Paratransit service.

Research maps and routes and locate boundaries to determine trip eligibility and qualifications for each individual per their conditions for each trip request.

Training & Development Office Specialist

Administrative support for manager and other staff members of the training department.

Assisted in developing, coordinating, and implementing orientations, and training classes. Participated in facilitating in New Employee Orientation and a single training class for new drivers.

Made travel arrangements for training staff.

Schedule conference rooms for meetings and trainings. Coordinate catering and set up.

Compile and maintain participant records, and managed enrollment rosters. Coordinated and tracked up to 1200 participants.

Process and complete timesheets for students in training and department staff. Reconcile P-card accounts. Order office supplies.

Post and maintain various communications on bulletin boards and through email.

Participated in CDL examinations for new students in training.

REGENCE BLUE CROSS & BLUE SHIELD, SLC, Utah Aug 1998 – Aug 2007

Claims Service Analyst I (BlueCard – Home Claims)

Responsible for updating, changing, deleting, and processing statistical information involved with health insurance claims.

Research benefits and contracts and promptly pay claims on a daily basis.

Administrative Assistant for Medicare A

Provided Administrative Support for manager and other staff members.

Answer incoming calls. Create, update, edit, and proofread correspondence and reports.

Maintain filing, monitor statistical data. Order office supplies. Distribute mail and meeting minutes.

Claims Service Analyst II (Host BlueCard)

Responsible for updating, changing, deleting, and processing statistical information.

Research and provide additional information requested by the home plan by corresponding through computer.

Request medical records and track progress to their receipt.

Customer Service Rep (Federal)

Answer calls from subscribers and providers regarding claim status.

Research benefits and explain policy/contracts

QUALIFICATIONS

Excellent interpersonal skills; enjoy working with people – able to understand, analyze, facilitate and problem solve with workable solutions.

Excellent organizational, record keeping, and documentation skills.

Knowledge of principles, practices, and procedures of an office environment.

Ability to adapt to a fast-paced environment and learn/retain new or evolving information and procedures.

Self-motivated with the ability to prioritize tasks, responsible, mature, and always willing to learn and work with a team.

Trained on variety of office equipment: fax machine, copy machine, computer programs (Microsoft Word, Excel, PowerPoint, Outlook), telephone systems, 10-key, and printers.

EDUCATION/CERTIFICATES

Ongoing – maintain professional knowledge by attending Continuing Education classes, Seminars, and reviewing publications.

Attended Toastmasters sessions, and Training/Facilitating seminars provided by Langevin.

In-house training has included:

o computer training of Microsoft Word (typing speed 65 WPM), Excel I & II, PowerPoint I, Publisher, Management Training, Customer Service Training, Medical Terminology, CPT/ICD-9 coding, and CDL examination training.

Certificates: Legal Secretary, Certificate of Completion, June 2001

Salt Lake Community College

.

Contact this candidate