Sales Customer Service

Dubai, UAE

MOB: +971*********

Email: ************@*****.***

OBJECTIVE

To secure a career in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

WORK EXPERIENCE

Current Employer : Summertech Technical Works L.L.C

Position Held : Sales Coordinator & Site Supervisor

Location : Dubai, UAE

Period of Service : February 2015 - Present

Assignments : Manage all the sales related activity of the company

: Handles a high volume of customer enquiries whilst providing a high quality of service to each caller.

: Developed and sustained relationships with potential and existing clients by coordinating

professional meetings and site visits.

: Supervise the field technical teams for the certain job site and arrange materials/tools required to carry out the tasks.

: Resolves any customer related issues.

: Perform administrative tasks such as preparing quotations, maintaining service

reports, payment bills, yearly service contract and petty cash.

Current Employer : INNOVATIONS

Position Held : DIRECT SALES EXECUTIVE (DU Telecom)

Location : Dubai, UAE

Period of Service : September 2011 to May 2014

Assignments : Comprehensive knowledge served to answer technical questions from customers about

SIM cards, fix lines and product online orders.

: Verify documents submitted are valid.

: Prepares LPO for the product online orders and forward the report to the manager for

immediate delivery.

: Initiated collection activities (telephonic calls, letters and emails) for fix lines customers.

: Prepare receipts for the payments made by the customers.

: Record information with regards to account status of client and collection efforts

: Maintain relationship with the existing customers and searching for new customers for

building up the business network.

: Interact with the sales manager for determining the sales goals and planning strategies

to achieve the assigned targets

: Achieving individually assigned sales targets as well as assisting other executives.

: Done other duties such as tracking and solving various critical issues

Employer : TRIGON LLC

Position Held : MERCHANDISER (Carrefour)

Location : Dubai, U.A.E

Period of Service : July 2006 to August 2011

Assignments : Welcome the customers, initiate the sales process, offer them qualified advise on the

available products, recommend /demonstrate appropriate products; and promote cross

selling with a view to meet the customers’ needs

: Provide professional till point service to close the sale and offer the customers an overall

enjoyable shopping experience.

: Handle customer complaints professionally and escalate any serious issues to the

Department Manager for suitable resolution.

: Communicate to the customers the information on special offers/ sales promotion.

: Merchandise goods prominently on the shop shelves and display units, replenishing stocks

as often as required in conjunction with the merchandising team.

: Check stock levels daily and recommend orders to the Manager in order to replenish and

maintain optimum stock levels.

: Update product knowledge, follow latest trends to provide confident and relevant advice to

customers and gather market intelligence to learn about competition/ stay ahead of it.

: Performs additional duties as needed.

Employer : DIALOG GSM (PVT) LTD

Position Held : Sales and Customer Service Executive

Location : Kandy, Sri Lanka

Period of Service : 2002 to 2004

Assignments : Achieve excellent standards of customer service by directing and coaching the sales team,

and leading by example to them.

: Resolve customer complaints effectively.

: Receive and process customer feedback/ views/ opinions on the level and quality of

service for improvement if any.

: Maintain an up-to-date database of customers visiting the store.

: Market the available products and sell to individual as well as group clients and answer

customer queries in this regard.

: Motivate team members to achieve shared goals and acknowledge team for their

individual successes.

: Provide on the job training and induction to new staff in order to integrate them to the

team.

ACADEMIC QUALIFICATIONS

G. C. E. (O / L) & (A / L), IN SINHALESE MEDUIM

PERSONAL STRENGTHS

Strong analytical and organizational skills

Can work under pressure in demanding and stressful working environment

Determined to meet deadlines

Possesses patience and sound judgment

Fast learner, self-motivated and efficient

Excellent communication skills

PERSONAL PROFILE

Date of birth : August 22, 1984

Place of Birth : Sri Lanka

Citizenship : Sri Lankan

Language spoken : : English, Hindi, Sinhalese, Tamil

Religion : Muslim

Marital Status : Single

Visa status : Resident Visa

Passport no : N5769699

Driving License : Holding a valid UAE & International Driving

License

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