Customer Service Management
Resume:
Ajit Singh
Contact: +919*********, 946-***-**** E-mail: *************@*****.***
As a diligent, confident, optimistic and a result oriented person with good organizing and interpersonal skills, I have a strong desire to make a good career in a competitive organization so as to achieve my individual goals keeping in mind the objectives of the organization.
Profile Summary
A competent professional with over 12 years of experience in the Indian Optics industry in the areas of:
~ Customer Service ~ Customer Support ~ Increase Sale Metrics
~ Cost Reduction ~ Payment Process Improvement ~Client Relations
~ Team Management ~ Marketing Strategy ~ Customer Satisfaction
~Multi-Tasking ~Team work & Leadership ~Supply Chain Management
Expertise in conducting problem solving non-conforming products and initiating requests for corrective & preventive action
Knowledge of products deeply.
Sound knowledge of checking glasses, manufacturing process of parts, inspection of parts and performance parameters
Proficient in preparing plans, lists & instructions to carry out inspection of products.
Perfect Team Manager having the ability to lead cross-functional teams and integrate efforts to maximize operational efficiency, enhance processes and reduce costs
An effective communicator with excellent relationship management skills and strong analytical, problem solving and organizational abilities.
Core Competencies
Customer Service
Assuring high quality services to achieve customer’s satisfaction drive operational excellence & best practices across the network reducing cost.
Conducting supplier quality system audits, handling customer complaints, taking corrective actions and improvements
Provide support, help & advice to the customer who uses the company’s products.
Monitoring customer satisfaction, training customer service representatives, improving customer service, interacting with customers and reviewing customer evaluation.
Operational In charge
Manage the team according to the work area.
Reviewing actions taken in case of internal / external failure and preparing reports accordingly.
Monitored the daily activities of customers support teams.
Work Experience
May-2004 to Present with Indian Optics Pvt. Ltd., Delhi as Operation Incharge in Management Department
Indian Optics Pvt Ltd is a leading Manufacturer & Supplier of Spectacles lenses, ophthalmic lenses, and Ophthalmic Glass lenses from 1968, New Delhi. Indian Optics Pvt Ltd sells Ophthalmic (Spectacle) lenses across world under the brand name of “SUPROL”.
Role:
Utilizing excellent interpersonal skill and monitoring ability to motivate and instill drive for better performance.
Proven ability of developing insightful strategies, capitalizing on capabilities and converting potential into opportunities.
Customer complaints, In-house complaints, In-process problems, etc.
Assuring high quality services to achieve customer’s satisfaction drive operational excellence & best practices across the network reducing cost.
Utilizing result-driven approach and growth-centred mind-set to drive positive change in the organizational culture; believes in leading examples.
Effective articulation ability; can achieve clarity and persuasively secures buy-in and commitment.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Cultivates Positive Customer Relationships through clear and helpful
Monitored the daily activities of customer support teams.
To provide detailed daily, weekly, monthly departmental reports and updates to senior management.
To provide support, help and advice to customers who use the company’s products.
To manage to customers deliveries at appropriate timing.
To manage to courier service and finales billing.
Successfully managed the activities of team members.
Skilled in reviving operations and cultivating long-term relationships with customers.
To provide a high level of product and leadership support to representatives and clients.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
To collecting payments from customers day to day, weekly, monthly etc.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Built and maintained effective accounts receivable and cash flow monitoring systems.
Identified inefficiencies and made recommendations for process improvements.
To arrange & planning material requirements.
Proficiency with office applications and related software.
To help the customers of quality standard & types of optical lens.
Education Qualification
MBA (Marketing & Human Resources) from Guru Jambheshwar University of Science & Technology Hisar,
Haryana in 2010.
B.A from MDU, Rohtak in 2005.
3 years Diploma in computer science Engg. from P.D.M. Polytechnic Bahadurgarh in 2003.
Class XII from Hindu Sr. Sec. School, Rewari in 1999.
IT Skills: MS Office, MS Excel, Word, MS Power Point
Key Projects Handled
To control issue books in Library Management in “FoxPro” Language.
An analysis of Customer Satisfaction with reference to Products & Services Provided by Indian Optics Pvt. Ltd.
Trainings Attended
Attended training at:
oIndian Optics Pvt Ltd, Mohmadpur (Gurgaon) in 2004.
Personal Details
Father’s Name : Maha Singh
Contact Address : Village- Panchor, P.O. - Raliawas, Distt. – Rewari, Pin - 122106
Date of Birth : 10th July 1981
Languages Known : English, Hindi
PLACE: DATE:
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