Customer Service Front Desk
Resume:
Deborah Stinemire
**** ***** **., *******, ** ***09
*******.*.*********@*****.***
Professional Summary
Customer Service and Administrative professional with a focus in hospitality and secretarial capacities. Qualifications include over 20 years of experience in front desk management, cash drawer auditing, and inventory and accounting roles. Respected and dependable leader, able to develop and maintain a strong work ethic with outstanding attention to detail.
Key Qualifications
Customer Service
Management Experience
Cash Management
Military Experience
Microsoft Office Products
Detail-oriented
Oral/Written Communication
Efficient Work Ethic
Time Management
Punctuality
Experience
Office Clerk/Secretary September 2015 – May 2016
Affiliated Insurance
Panama City, FL
Coordinated all appointments and meetings for the management team, ensuring that there were no errors or double-bookings in their schedule.
Received all incoming calls for the organization, answering pertinent questions or rerouting calls to the proper personnel.
Received and filed all claims and enrollment packets from customers, greatly improving the efficiency and effectiveness of the office. Front Desk Manager September 2012 - September 2015 Hilton, Inc.
Panama City Beach, FL
Supervised up to 5 employees, training them to a high standard of customer service and work ethic.
Greeted all incoming guests and handled their requests and concerns, presenting an attractive atmosphere for both customers and co-workers alike.
Audited and balanced the cash drawer at the end of the shift, confirming that proper cash handling was practiced throughout the shift.
Posted guests payments due to accounts, ensuring that all payments were received from customers.
Front Desk Clerk September 2011 - September 2012
Seahaven Beach Resort
Panama City Beach, FL
Greeted all incoming guests and handled their requests and concerns, presenting an attractive atmosphere for both customers and co-workers alike.
Audited and balanced the cash drawer at the end of the shift, confirming that proper cash handling was practiced throughout the shift.
Posted guests payments due to accounts, ensuring that all payments were received from customers.
Front Desk Clerk February 2010 - September 2011
Summit Condominiums
Panama City Beach, FL
Greeted all incoming guests and handled their requests and concerns, presenting an attractive atmosphere for both customers and co-workers alike.
Audited and balanced the cash drawer at the end of the shift, confirming that proper cash handling was practiced throughout the shift.
Posted guests payments due to accounts, ensuring that all payments were received from customers.
Front Desk Clerk November 2006 – January 2010
Ramada Limited
Destin, FL
Greeted all incoming guests and handled their requests and concerns, presenting an attractive atmosphere for both customers and co-workers alike.
Audited and balanced the cash drawer at the end of the shift, confirming that proper cash handling was practiced throughout the shift.
Posted guests payments due to accounts, ensuring that all payments were received from customers.
Customer Service Representative May 2004 – August 2005 Welling Trucking Company
Saint Rose, LA
Placed and received all phone calls at the warehouse, assisting up to ten customers daily with the procurement of orders and preparation of invoices for shipment.
Single-handedly managed the inventory, pick-up, and delivery of all medical supplies and equipment received and stocked in the warehouse, ensuring an overall accountability rating of 99%.
Regularly participated in cyclic inventories of the entire warehouse, providing accountability feedback for the nearly 175,000ft2 facility.
Coordinated with customers for the delivery and pick-up of products, consistently maintaining an excellent customer service rating.
Cashier/Audit Control Clerk May 2002 – May 2003
Carraway Methodist Medical Center
Birmingham, AL
Received deductibles from up to 50 discharged patients daily, pulling their medical charts to ensure that payments were properly calculated and collected.
Maintained accountability of over $500 of petty cash in the business office, ensuring proper handling of incoming and outgoing cash.
Quickly selected for a promotion to audit control clerk ahead of peers, displaying a commitment to efficiency and attention to detail within the workplace.
Balanced and posted Medicare remits averaging nearly $750,000 weekly, correcting clerical errors found in paperwork to accurately report payments and dues.
Willfully assisted coworkers in posting 3rd party insurance payments, displaying and passing along a strong understanding of accounting procedures. Receptionist February 1992 – May 1993
Lockmasters Inc.
Nicholasville, KY
Monitored calls on a ten-line phone system, determining the proper personnel to whom calls should be forwarded based on the individual’s needs.
Prepared and delivered up to ten invoices daily for accounts payable and receivable, ensuring all books were balanced correctly.
Punctually printed, separated, and mailed an average of 30 checks weekly, providing timely and accurate accounting and handling of monies within the workplace.
Learned to post payments in the system, allowing for smooth operation in the absence of the accounts receivable representative. Education
Southern State Community College September 1993 – May 1994 Hillsboro, OH
Completed 2 semesters of coursework in the Medical Assistant degree program. Phillips Junior College September 1989 – May 1990
Augusta, GA
Completed 2 semesters of coursework in the Applied Health degree program. Girard High School June 1979
Girard, OH
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