Technical Support Quality
Resume:
Narwin D. Pinlac
Curriculum Vitae
** ********* ****, ******** **** Auckland 0622
Mobile: +64-210-***-****
Email: acwk6s@r.postjobfree.com
Objective
I am looking for a suitable position in a company that hires people who gives his all to help the company exceed its goals and produce quality results.
Key Skill and Competencies
Good knowledge in LAN/WAN Networking.
Good background experience in troubleshooting and isolating Networking issues.
Excellent Communication Skills.
Able to immediately learn skills and adapt to any work environment.
Good experience in CISCO switches and routers configuration and management.
Good knowledge in LAN/WAN networks.
Good knowledge in firewalls and Cloud computing.
Experience in customer support in resolving client or customer issues.
Good knowledge in computer hardware and software troubleshooting skills.
Experience in working within a fast paced work environment.
Can work well under pressure and minimal supervision and works well within a team.
Can meet the daily target or output that is being required.
Can meet the required task being assigned.
Work experience
Machine Operator
Company : Sistema Plastics Limited (Penrose)
Nature : Manufacturing
Duration : February 24, 2016 – Present
Follow required task being provided by the supervisor.
Maintain the machine to keep it continually in operation and to prevent down time during production.
Keeping the good quality output of the product during production without affecting the efficiency of the production.
Follow SOP/WI that is being posted in production.
Follow Quality specs, limits and golden samples that are acceptable quality to the running product.
Sr. Specialist Assistant Manager, NPI Dept.
Company : Cal-comp Electronics Technology Philippines Inc.
Client : Toshiba
Project : External Hard disk assembly and SMT PCBA
Duration : January 2015 ~ January 2016
Sr. Engineer, NPI Dept.
Company : Cal-comp Electronics (Thailand) Public Co., Ltd.
Client : Verbatim/ Toshiba /Western Digital
Project : External Hard disk assembly and SMT PCBA
Duration : June 5, 2012 ~ August 2014
Implement standardization of both assembly and SMT line production methods, standard operating procedures for good process and can produced good quality of each new model to satisfy customer expectations.
Controlling and maintaining good traceability information of the product and parts being used for production, can be used for future reference for any customer complaints for root cause analysis.
oCollect and compile statistical quality data.
oResponsible for document management systems .
oControl and manage shopfloor system
Lead in creating 8D report for any customer complaints and organising all related team during analysis and finding root-cause providing.
Drives for continuous improvement by obtaining high quality with good efficiency in production output to satisfy customer expectations.
oObtaining the target to improve the output efficiency to 35% without affecting or being improved the quality of the product.
oControls the production with balance cycle time each station.
oImproved production line Manpower from 32 operators to 19 operators per line without affecting line output /day and improved the quality of the product due to if product will be passed into multiple process the quality of the product will be at risk.
Provide engineering support for all activities in product development process by.
oChecking the quality of the product and identifying the error or faults.
oSupport to develop production strategies across high volume productions.
oEvaluate audit findings and implement appropriate corrective actions.
oMonitor risk management activities.
Coordinate with customer in every new models and any Engineering changes for the existing models; for 1 year I handled 15 new models and approved by customer for mass production without any conditions, every month need to control 8 – 15 Engineering Notice / Changes that can affect the process and design of the product and need to control so that to keep the best quality and efficiency of the production.
Provide six sigma reports to the team and top management quarterly regarding the products process and quality improvement by following 7S manufacturing rules.
Control JS (Junk Stocks) and SS (Scrapped Stocks) during production for effective cost saving and good quality production.
Assure ongoing compliance with quality and industry regulatory requirements.
Sourcing Engineer / Quote Specialist
Company : SVI Public Limited Company (Thailand)
Nature : EMS Company
Duration : September 2014 ~ January 2015
Sourcing Engineer
Coordinate with Sales and Suppliers to meet business development objectives and move opportunities through to production stage.
Develop and maintain good relationships with suppliers.
Evaluate and approve sources, including supply of both Electronic and Electro mechanical components, supplier selection in accordance to supplier strategy, supplier development and optimization of supply chain.
Source new parts at competitive prices.
Maintain familiarity with the market for all parts purchased and negotiate with suppliers to keep costs low.
Supplier management like contract negotiation, supplier classification and evaluation.
Negotiate win-win solutions with the goal of avoiding cost increases.
Performances: Quarterly cost down amount is USD 50K and Develop 5-10 local suppliers with competitive unit price.
Quote Specialist
Quote job assigned base on Project.
Analyze BOM, make sure BOM information correct, focus on MPN, MFG Name and annual demand etc.
BOM cover components as Cap., Resistor, Diode & TR, IC, PCB, Connector, Switch, Relay, Cable, Plastic & Metal parts etc.
Send RFQ to quote, via Quote Win & Supply Win of PolyDyne Software Company.
Push supplier to quote on time and coordinate with suppliers & internal Sales Dept. to solve quote related problems.
Do cost analysis; make sure COSTED BOM with a high quality.
Submit COSTED BOM to customers on time.
Performance: COSTED BOM 100% on time with high quality to customers.
Technical Support / Technical sales
Company : Thinking Tools Inc. (Philippines)
Client : End user Customer’s
Duration : 2010 ~ April 2012
Computer Technician
Company : Verjansys Internet Café
Client : Internet shop
Duration : 2008 ~ June 2011
Technical Support
Company : Alturas Group of Companies (Philippines)
Duration : 2005 ~ Dec. 2009
Responsible for diagnosing, troubleshoot & resolving desktops PC, Laptops, netbooks both hardware and software problems that the end encounters.
Responsible for diagnosing, troubleshoot & resolving Laser printers, Inkjet printers hardware and software problems that end user encounters.
Responsible in Customers Home Service & Company or Client Visit.
Acting as the first point of contact for all IT & technical queries.
Trainings and Certificates
Cisco Certified Entry Network Technician
Cisco ID: CSCO13036099
Certificate Verification No: 425894173106ANCM
Cisco Certifications
August 8, 2016
ISO 9001:2008
Cal-comp Electronics Thailand Public Limited Company
MQP Training Co. Ltd.
November 9, 2013
COMPUTER HARDWARE SERVICING NCII
Technical Education and Skills Development Authority (TESDA)
Philippines National Certificate
September 15, 2011
SUPER CUSTOMER SERVICE TRAINING
Thinking Tools Inc. SDNI Building
Mr. Socrates Misoles
July 5, 2011
Academic Qualifications
Avonmore IT Institute Feb. 2016-Nov. 2016
Diploma in Computing Network Engineering (Level 7)
Centre for International Education Nov. 2011- March 2012
Cisco Certified Network Associate (1-4)
University of Bohol June 2000- Oct. 2005
Bachelor of Science in Electronics and Communication Engineering
Referees – Available upon request.
Declaration
I consider myself familiar with engineering product development aspects in Electronics Manufacturing Company also in IT Computers and Networking Technical support. I am also confident of my technical skills and ability to work in a team also can work independently. I hereby declare that the information above is true to the best of my knowledge and belief.
Narwin D. Pinlac DATE: 13/09/2016
Applicant
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