Customer Service Sales, Sales manager

Burhanuddin Ajmanwala

Mobile: +971********* Email:**********@*****.*** Skype:bajmanwala

Nationality : Indian Location : Dubai UAE Driving license : Yes

Objective:

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.

Work Experience

1.Galperti Middle East Fze

Sales Manager

June 2015 till date

About the Company: Officine Nicola Galperti E Figlio S.p.a ( Italy)is one of the largest manufacturers of Flanges used in Oil and gas industries world wide . The Dubai office caters to the GCC region. FG

Role Detail:

Handling Clients of UAE,Kuwait & Oman.

Preparing and submitting quotations with the most competitive price,considering project specification.

Follow ups and meetings with prospective clients.

Co-ordinating with mills in Italy to ensure timely delivery of materials.

Annual budgets discussion with higher management.

Competitor Activities, Market Research, Product Enhancement Feedback.

Target Focus &Performance Evaluation.

2.Tech Mahindra Business Services

(3 Years & 6 Months)

Sr. Customer Relationship Advisor- Sales & Marketing

Sept, 2011 to Mar, 2015

About the Company:Tech Mahindra Business Services Ltd (TMBS) is one of the India’s largest international telecom BPO industry. It is now a subsidiary of Tech Mahindra (A leading provider of solutions & services to the telecommunication industry).

Role Detail:

Sales of contracts for UK Telecom Giant “HUTCHISON 3G UK LTD.”

Planning & Executing Sales & Marketing strategies, implementing online plans.

Strategic Planning for Sales Expansion.

Training & Execution of Sales Team.

Managing Day-to-Day Target Plans.

Customer Support & Services Implementation

Training & Mentoring Sessions / Self-Development & Interpersonal Skill Setting

Competitor Activities, Market Research, Product Enhancement Feedback.

Target Focus &Performance Evaluation.

Reactivating renewable & expired contracts with customers.

Providing alternatives to customers who have failed the credit check.

3.Epicenter Technologies Pvt. Ltd.

(6 Years & 6 Months)

Permanent – Full Time

Lead Representative

Jan, 2004 – Aug, 2010

About the Company:Epicenter is a leading provider of business process management solutions, founded in the year 2000 & began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India & among the largest & technologically most advanced manufacturers of forged & machine components in the world.

Role Detail:

Upto 90 days collections of defaulted credit card payments for Washington Mutual (WAMU) -The largest savings and loan association in the U.S.A until its collapse in 2008.

Improving customer service based on client feedback through the development of new plans.

Field Work / Extensive TrainingPrograms.

Research Studies, Plans& Executions.

Team Leading / QA / Dispatching Research Work

Research Studies Reporting & Scheduling

Lead Regeneration for Target Interviews.

Skip tracing for abandoned customers

Inbound and Outbound collection for Credit cards / Charge cards payments for world renowned American Express (UK).

Overiding blocks on customer’s cards looking at history and credit rating of customer.

Credit Analysis- Approving additional spend on charged cards after closely analysing customers credit score and history of spend and ability to repay.

Specialties

Great ability to develop & execute sales and marketing plans

Extremely competent in planning, analyzing &reporting on sales & marketing activities.

Exceptionally high skills of relationship building & team management.

Excellent oral, written and interpersonal communication skills.

Create and inspire a supportive climate by keeping employees motivated and focused on the business priorities, engage in team-building activities and support innovation in meeting client needs.

Key Skills

Marketing Strategy

Lead Management

Team Building

Market Research

Customer Service

Time Management

Education

B.Com Graduate (Mumbai University)

H.S.C. Science Stream (Mumbai University)

S.S.C. (Mumbai University)

Awards & Recognitions

Award of Excellence

Best player award (Oct, 2013)

Best performer for the month (Jan, 2014)

Samsung Guru – SME (Subject Matter Expert) (Jan, 2015)

Languages

English

Hindi

Urdu

Gujarati

Marathi

VISA STATUS

Employment Visa

Driving license

UAE LMV driving License valid till 2026

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