Receipting/Customer Care Supervisor

Sambula Susan

Tel: 070*******/075*******

Email: *****.*******@*****.***

BIODATA

Date of Birth: 30th April 1982

Marital Status: Married

Nationality: Ugandan

Languages spoken: English, Gishu and Luganda

Profile

A highly skilled and experienced professional with a comprehensive and strategic understanding of organization management including, Debtor collection Management, business management and office administration. I have a strong back ground in general administration and financial management. Am able to devise and implement coherent organizational strategies, while improving internal processes and procedures within a demanding environment, deadlines and budget.

Employment History

Receipting Supervisor /

August 2014 to date

Bayport Financial Services

Main purpose of the Job

Prepare Monthly Matchups and PSU invoices

Monthly receipting processes

Prepare and send all the end month reports

Coordinate daily OPC activities

Supervise the call centre team

Supervise the duties of the on-payroll officer

Daily Follow up on payments for the decentralized employers in central

Any other duties assigned

Prepare monthly files for coding

September 2011 – To August 2012

Bayport Financial Services

Off Payroll Supervisor

Main Purpose of the Job

In consultation with the Debtors Manager, provide general support to the company infrastructure through a shared service concept by providing administrative services, and implementing the strategies, policies and programs that contribute to making the company an employer of choice. Enable the company deliver excellent client services and grow profitability.

Policies/Programs

Develop an understanding of the Company’s business, the related goals, and the underlying policies and procedures.

Keep abreast with company developments and changes to enhance service delivery.

Ensure that staff has an understanding of the Company’s policies and procedures in furthering the Company’s objectives and processes.

Orientation of new staff members of company policies and procedures, and continuous interpretation of company policy to staff.

Learning & Professional Development:

Provide advice and help to customers using the products and services of the company.

Provide support in the implementation of the off payroll strategies and training programme.

Management and administration of the cash payment database.

Management and administration of the arrears file/non performing clients.

Employee Relations: Communication/Organizational Climate

Provide a basis for Regional staff to seek support from Head Office on operational issues, and ways of maintaining a supportive organization climate.

Know staff in the regions, understand their concerns and draw attention to issues that arise.

Maintain good working relations across the different departments to ensure better service delivery both to the internal and external customer.

Staff General Administration:

Maintain a database of Arrears payments and provide up-to-date reports and statistics as required by management

Provide administrative support to Debtors Manager

Respond to queries on various client issues

Ensure efficient filing of client information to facilitate easy retrieval and reference.

Management and Administration of arrears payment database.

Management and Administration of the client cash payment database.

Management of Recovery Agent database

Achievements:

Interpersonal Skills

Coordinating skills

Client Service Skills

Computer Skills

Leadership skills.

Receipting Officer /

February 2007 to September 2011

Bayport Financial Services

Main activities and responsibilities

Receipting process completed in 5days

Posting analysis and collection dash board updated daily

Employer receipts posted in time and accurate

Number of clients off in a month

Number of completion letters

Oversee directly:

All cash payments

Achievement of business plan targets

customer care

Bayport Financial Services

November, 2006 to Feb, 2007:

Responsibilities

Updating the client database

Receipting of loan

Making stoppages for completed loans

Sending monthly statements to clients showing the performance of their loans.

Answering clients complaints and giving them feed timely

Assisting clients on how to fill in loan forms

Advising clients to settle their loans incase ministry of finance makes late payments

Receiving part payments from clients and updating their statements.

Checking information on the loan documents if its correct

Calling clients to confirm the amount applied for and the loan period

Making sure that the information on the loan form is correct.

September 2006 – February 2007

Bayport Financial Services

Internal Sales Agent

Duties

Out sourced for new clients

Carry out market research for the company and give feedback on client queries, complaints and complements

Publicized the products by distributing fliers

Educate clients about the products and assisted them in the selection process

Providing solutions to short comings after rehearsing with the regional manager on issues affecting sales.

Research Assistant (Contract)

Civil Aviation Authority

From Feb 2001 to September 2001

Responsibilities

Interviewing airport clients

Assisting clients in answering questionnaire

Making sure that the questionnaire is answered properly

Reporting back to management

Any other duty assigned

Education Background:

Makerere University Business School Kampala

Bachelors of Business Administration (Honors)

2002 - 2006

Lubiri Secondary School

Uganda Advanced Certificate of Education

2000 - 2001

Lubiri Secondary School

Uganda Certificate of Education

1995 - 1999

Referees

Kasirye Stephen (Mr.)

National curriculum development centre

Mob: +256-***-******

Omoding Joseph (Mr.)

Bayport Financial Services (U) Limited

Tel: +256-***-***-***

MOB: +256-*********

Contact this candidate