Customer Service Sales

INBASEKARAN.S

Chennai, India

Mobile: +** - ** - 26153211, +91 - 735-***-****

Email: ***********.************@*****.***

LinkedIn URL:

Skype: inbasekaran.senthilkumar

Best time to call: 10:00 AM – 5:00 PM IST

To gain the position of a ‘Customer Care Executive’ wherein my customer service skills will make a notable contribution towards the growth of the organization

SUMMARY

Accomplished Professional with over 3 years of experience in Customer Service by handling calls.

Currently associated with Amazon Development Centre, Chennai, India as Language Data Researcher.

Demonstrated strengths in providing effective customer service, managing escalations and resolving the issues of customers in timely and efficient manner

Expert at identifying current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements

Exceptional ability to manage daily operations and planning the use of materials and human resources to ensure maximum efficiency

Conversant with Microsoft Office, MS Excel and Powerpoint Presentations etc

SKILL SET

Inbound/Outbound Calls

Phone Sales & Marketing

Financial Products & Services

Strategic Planning

Market and Competitor Analysis

Customer Service

Maximizing Sales

Team Management

SLA

Training and Development

AVAILABILITY

Ready to relocate at the earliest

Possess no bond with current employer

LANGUAGE SKILLS

Fluent in English and French

EDUCATION

Master of Business Administration (Marketing) from AMET University, Chennai, Tamil Nadu, India – 2011

Bachelor of Applications in Public Administration from Madras University, Chennai, Tamil Nadu, India – 2008

CERTIFICATION

Voice and Accent Training course certification, awarded by Vertex Academy, Chennai

Code of Business Conduct and Ethics certification, awarded by Wipro, India

Risk Management and Compliance certification, awarded by Wipro, India

GLOBAL EXPOSURE

Interacted and worked with the clients from UK and UAE

WORK EXPERIENCE

Amazon Development Centre, Chennai, India Aug 2016 – Till Date

Language Data Researcher

Language Data collection from people of different geographical regions.

Inbound call handling (US Customers)

Transcribing audio data

Serco Global Services, Chennai, India

Line Trainer Feb 2014 – April 2016

Inbound and Outbound calls handling in collections team in Barclays banking process.

Trained the new joiners regarding three banking processes for client, Barclays Bank, U.K

Accredited the trainees after providing required process training and ensured their productivity is met in Operations Department

Prepared, updated & sent the standard operating procedures for processes to onshore for client approval

Conducted ‘Refresher Training & Monthly Refresher Tests’ to ensure employee’s process knowledge requirements and adherence to company’s code of conduct and policies are met in Operations Department

Actively took part in weekly conference calls and web-ex sessions with the onshore client and Team Leaders of concerned departments in sharing and providing process updates to the employees

Prepared and sent weekly and monthly reports on employees performance and suggestions for improvement to onshore client and training team management

Achievement

Got promoted to ‘Trainer’ position for exceptional performance in customer service

Sharaf Group, Dubai, UAE

Senior Sales Executive Aug 2011 – Sep 2012

Developed a database of key clients and ensured regular monthly shipments from them

Achievements

Promoted within 9 months to higher pay grade based on consistent sales performance

Exceptional in consistently achieving monthly sales targets

References: Available upon the request

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