No ** Raymond Opara Street Okota- Lagos

Cell: 070*-***-**** / 070********

E- Mail: acwk00@r.postjobfree.com

Alaekwe Chidozie Chike

Profile: I possess over 5 years customer service and banking operations experience. I have a passion for success and an innovative approach to problem solving. In addition to my positive attitude, I have effective communication skills and excellent interpersonal skills. Also, I am known for my enthusiasm, diligence and integrity. I have a proven ability to work under pressure and meet deadlines. My team spirit is accentuated by my amiable personality and people skill.

PERSONAL DETAILS

DATE OF BIRTH

LOCAL GOVT. AREA

STATE OF ORIGIN

MARITAL STATUS

SEX

OCTOBER 25, 1981

ORUMBA SOUTH

ANAMBRA

MARRIED

MALE

EDUCATIONAL INSTITUITIONS ATTENDED

SKILLS

WORK EXPERIENCE

2000 – 2005 UNIVERSITY OF NIGERIA NSUKKA (SOCIOLOGY/ANTHROPOLOGY)

1993 – 1999 DENIIS MEMORIAL GRAMMAR SCHOOL ONITSHA ANAMBRA STATE

1990 – 1992 COMMUNITY PRIMARY SCHOOL EZIRA

Ability to identify and meet customers’ needs

Excellent relationship management skills across diverse cultures and locations

Conflict management and resolution skills

Ability to meet deadlines

Project management skills

Excellent communication and presentation skills

Proficient in the use of Microsoft Office Suite- Excel, Word, PowerPoint, and Outlook

Prioritization skills

Multitasking skills

People skill

Sterling Bank Plc.

Customer Service Officer/Marketing: May 2008 – Dec. 2015

Sterling Bank Plc currently operates as a fully diversified universal bank with footprints in Investment Banking, Asset management, Stockbrokerage, Savings and Loans, Pension Funds Management, Insurance Brokerage and Registrar Services.

Responsibilities

Account opening and proper documentation

Tailoring solutions to suit customers’ needs

Ensuring all customer related issues are resolved promptly

Proper filing and retrieval of customers’ records

Selling the bank’s numerous products and services to potential customers

Collating feedback from customers about the Bank’s products & services and communicating same to management

Ensuring compliance with company’s policies and regulations

Processing of Western Union and MoneyGram Transactions

Processing of International funds transfer

Processing and issuance of Debit cards.

Processing of salary payments.

Funds Transfer Officer ( Jan 2016 – Till date)

Responsibilities

Preparing outward clearing cheque for onward delivery to clearing unit.

Posting of outward and inward cheques.

Preparing and issuing managers cheque to customers

Transferring of funds intra/inter branch account

Collection and processing of Custom Duty Payment

Monthly remittance of VAT to FIRS

Monthly preparation and remittance of WHT to FIRS

Reconciliation and proof of ledger accounts

Booking of deals, Fixed deposit, Time deposit and B/A

Preparing branch weekly activities (FT & Cash) for onward delivery to strategic planning unit

Processing and validating of UK Visa fee payment

Processing and validating of German Visa fee payment

Collections and Posting of PHCN,DSTV,VAT/WHT on Paydirect

Processing of Etranzact payments such as waterbill,wastebill etc

Vault key custodian

Processing of NEFT and RTGS transfer

HOBBIES

OTHER SKILLS

ADDITIONAL PERSONAL SKILLS

REFEREES

TRAVELLING, COMPUTER GAMES, SWIMMING, DRIVING & WATCHING FILMS

USE OF MICROSOFT WORD, EXCEL, POWER POINT.

GOOD INTERPERSONAL AND EFFECTIVE COMMUNICATION SKILLS.

FLUENT IN ENGLISH LANGUAGE.

AVAILABLE ON REQUEST

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