Customer Service Manager
Resume:
Marie Kirk
Bosque Farms, NM *7068
Cell: 505-***-****
*****.*******@*****.***
***********@***.***
Well organized, professional resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Dedicated and focused with prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Energetic Administrator adept at managing multiple projects with ease using expert time management methods, with 10 years’ experience in high-level executive support roles. Focused on driving productivity by leveraging strong front office management skills. Able answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.
Excellent knowledge of Microsoft Office Calendar
Meticulous attention to detail
Strong Customer service skills
Professional and mature
Resourceful
Established strong communications, with internal and external personnel
Time management
Self-directed
Excel spreadsheets
Results-oriented
Strong interpersonal skills
Strong problem solver
Iconma LLC. Contractor - Dell, Talent Acquisitions Administrative Scheduling Coordinator
Round Rock, Texas (Remote Employee), 07/2015- 4/2016
Interview Logistics – Scheduled phone, video and in-person interviews for Recruiters and Hiring Managers
Clearly communicated (orally and written) with various Recruiters, Candidate's and Hiring Manager's to fulfill needs for successful interview process and flow (for remote locations, overseas Dell offices and domestic Dell campuses)
Acted as point-of-contact with candidates regarding process questions, logistics, on-boarding
Arranged travel, transportation and accommodation
Maintained candidate files, system updates, and ensure compliance with federal laws
Strong proficiency in the Applicant Tracking Systems (ATS - Taleo) and reporting capabilities
Proactively managed job postings and help track real-time posting usage for Recruiters
Provided reporting assistance as needed and actively participate on special projects aimed at improving existing programs/processes
Strong representative of the brand and create a positive candidate experience by assisting in the coordination of all communication with candidates, providing complete, accurate, and inspiring information to candidates about Dell
Open Skies Health Care - Administrative Assistant
Los Lunas, New Mexico, 07/2014 - 06/2015
Managed the receptionist area
Received up to 50 calls per day that required immediate resolution to a variety of questions and concerns.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside referral sources such as JPO's, CYFD case managers, and hospital care coordinators, school counselors and other medical facilities; vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation, and handwritten notes.
Supplied keys and building access to employees and visitors.
Dispersed incoming mail to correct recipients throughout the office.
Designed electronic file systems and maintained electronic and paper files.
Facilitated working relationships with building management.
Properly routed agreements, contracts and invoices through the signature process.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, created client demographic sheets and made proper referral's to internal and external mental health
Facilities and or providers for a variety of services; including email and mail.
Maintained and reserved the executive conference room calendar.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Followed and maintained all proper HIPPA privacy laws.
Direct Care Staff - Alianza Family Services
Albuquerque, New Mexico, 07/2012 - 06/2015
High volume customer service job that required focus and attention to details in order to achieve desired outcome.
Worked closely with clients, team, and customers to produce positive life skills.
Assisted Disabled clients in all areas of daily living, personal care, cooking, cleaning, money management, scheduling appointments, and provided transportation to and from necessary places while meeting all Individual goals through support and positive modeling and verbal prompting.
Completed all paperwork in a timely fashion while insuring all State mandated rules and regulations are being followed.
Worked closely with rest of the service team and guardians of said clients to ensure health and well-being and individualize growth and progress.
Service provider, Respite Provider and Customized Community access Provider - La Vida Felicidad
Los Lunas, New Mexico, 10/2009 - 06/2012
High volume customer service job that required focus and attention to details in order to achieve desired outcome.
Provided support and a variety of services to the disabled community such as personal care assistance, housekeeping, scheduling Medical and dental appointments, providing safe transportation to and from the appointments, assistance with grocery shopping and meal preparation, and all areas of daily living skills.
Assisted them with reading and writing, completion of all their documentation.
Maintained all HIPPA rights and regulations and follow all federal and state training guidelines including but not limited to CPR, incident management, rights and advocacy, assisting with medication, blood borne pathogens and all OSHA regulations.
Provided access to different learning environments such as museums, art galleries, and animal habitats.
Attend school classes with the clients and assist them with note taking, reading and completion of their homework. I maintain and complete all necessary documentation for the agency as required by state regulations
Office Manager, Dispatcher - Belen Sand and Gravel
Los Lunas, Colorado, 11/2006 - 07/2009
Responsible for sales and customer service, high call volume up to 40 calls per day that required attention to details in order to maintain high quality customer service relationships with contactors and general public create and dispatch all concrete orders.
Posted to all accounts payables and account receivables; all banking responsibilities.
Radio dispatch to drivers and batch house. Maintain OSHA and DOT regulations and training for myself and all other employee's.
Maintained and monitor employee's time worked and paid time off or vacation, and sick leave time utilizing biometric time clock and software.
Assisted with payroll preparation and entered data into cumulative payroll document.
Verified that information in the computer system was up-to-date and accurate.
Utilized Micro Soft Outlook, Excel, Word, Mas 90. Multi-phone lines and a variety of printers.
EDUCATION
Ashford University - San Diego, California, USA
Bachelor of Arts Psychology
I currently have 89 credits and I am still pursuing my BA with only 31 credits remaining.
Certifications:
CPR and First Aide certified, Mental Health First Aide Certified. Other NM State Certifications.
References and letters of recommendation upon request.
Contact this candidate