Sales Customer Service warehouse general labor

Rafael Ricardo

**** ***** ****** ******

Tampa, FL 33611

813-***-**** ********@*****.***

Adaptive and experienced laborer seeking a warehousing or merchandising position.

--Oriente Truck, TAMPA, FL 2013-present

Coordinator

Coordinate with driver and contractor to ensure deliveries follow established routes, and oversee company finances to ensure payment of driver and all necessary utilities. Ensure timeliness of all scheduled deliveries. Address any concerns with contractors regarding issues with the delivery of materials.

--Evolution Martial Arts, Cliffside Park, NJ 2009-2012 Assistant Instructor Assisted Head Instructor in imparting to civilians, law enforcement agents, and military personnel effective self-defense methods for self-protection and self-preservation. Conducted one-on-one instruction or group classes during Head Instructor’s absence.

--Hale & Hearty Soups, New York City, NY 2006-2012 Server/Porter/Food Prep

Interfaced with customers to receive/fulfill orders. Orchestrated customer and business deliveries. Prepared all foods for sale. Performed various operations and facility management roles.

--Bally's, New York City, NY 2006 Fitness Coach & Sales Representative

Initiated dialogue with clients and prospects to secure membership commitments and renewals. Led facility tours and recommended membership options based on assessment of customer-specific needs.

Key Accomplishment:

Recognized as critical component for surpassing monthly location membership targets.

--Wal-Mart, Secaucus, NJ 2005–2006 Merchandiser

Designed and stocked product displays, maintained inventory levels, and ensured accurate pricing. Identified and resolved customer concerns.

--Columbia OmniCorp., New York City, NY 2004–2005 Merchandiser/Sales Delivery Representative

Displayed merchandise to appeal to target market. Managed client relationships by delivering product personally. Oversaw the receipt of incoming shipments and verified order accuracy. Recognized by CEO for outstanding overall performance.

--Radio Shack, Fort Lee, NJ 1999–2003 Sales Supervisor

Assessed and recommended technology solutions. Implemented up-sell and cross-sell tactics to offer value-added sales of premium brands and extended warranties. Reconciled cash drawers and completed bank deposits. Assigned sales and merchandising tasks to associates. Resolved customer service issues and addressed internal conflicts. Performed computerized tracking of inventory.

Key Accomplishments:

Surpassed personal sales quotas on a continual basis.

Led team to achieve top 5 status in district and to exceed sales objectives 2 consecutive years.

--Oriente Bakery, New York City, NY 1994–2003 Operations Supervisor

Oversaw client interaction. Resolved customer concerns creatively exercising judgment and using discretion to solve problems. Managed theft prevention. Arranged and prepared special orders. Reconciled cash drawer daily.

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