Customer Service Sales
Resume:
Jenell S. Brown
*** * *** **. ********, IL *****
email: **********@*****.***
Career Objective: To obtain a challenging position within the sales and / or Customer Service care industries. I am looking for a long term employment opportunity that I can grow with, that will enable me to gain experience and become a positive asset a company that displays a similar, dedicated work ethic. I possess over 20 years of sales and customer service experience. I am driven and professional with a sincere desire to give the absolute best in customer service and sales with a one call resolution.
Work Experience:
* Dialog Direct - 5/2015 to 8/2016 – Work at Home 800-***-****
My duties included taking orders, account management and starting new accounts for our company’s client. I deal with billing issues, payments, account issues in a fast paced virtual environment. There is no selling involved and call time must be below 3.3 mins on average. I have recently been laid off due to lack of work. I am looking for other employment that is more suited to my experience and expertise with an emphasis in sales as well as customer service 0
* Teletech, Inc - 8/2014 to 7/2015 - Work at Home 800-***-****
My responsibilities included basic customer service with an upsell where ever possible. I took care of billing issues, product problems, basic troubleshooting and other customer service duties in a calm, friendly manner. I am able to toggle multiple screens within the CRM.
• Creative Catalog Concepts – 9/2012 to 2/2014 – Orange City, FL 386-***-****
Position- Inside Sales Representative: My Duties included appointment setting and lead generation for senior sales staff, computer work and customer service for this educational/publishing company. Average calls per day 100. The company was experiencing financial difficulties and lost account. I was downsized but left on very good terms.
• Rochelle News -Leader – 6/2009 to 9/2011 - Rochelle, IL 815-***-****
Position – Inside Sales Representative: My responsibilities included the inside marketing to various businesses in the newspaper distribution area. Ad Layout and Computer work, Microsoft Word, Microsoft Excel, MS Office. I left due to budget cuts because of the economy.
• DeKalb Daily Chronicle – 9/1999 to 9/2001 – DeKalb, IL 815-***-****
Position – Outside Account Representative. My duties included account management in different areas surrounding and in DeKalb County IL. I dealt New business and customer retention. Employment ended when I had a car accident that resulted in permanent disability. Cannot perform duties of Outside Sales Representative any longer but can do inside sales with no problem.
• Scholastic Classroom Magazines – 5/1997 to 9/1999 – St. Charles, IL 630-***-****
Position - Inside Educational specialist. Performed National marketing solutions for educators, school districts. I also performed computer work and product development. I left when I got the position which the DeKalb Chronicle.
Education: Graduated Bolingbrook High School – 1985 Bolingbrook, IL
References: Available on Request
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