Quality Assurance Security
Resume:
Muhammad Abdul (ITIL V*, Security+)
Toronto, ON
*********@*****.***
Dear Sir / Madam,
I am seeking a position in Quality Assurance where I can utilize the skills that I have developed over the years and meet or exceed business needs, and provide best possible service to improve overall customer (internal and external) experience. Additionally, I also bring in qualities such as meticulousness and business acumen which are a must for this role.
I am very comfortable in dealing with clients of various sizes of organizations. I also possess superior problem-solving skills and can cope well with stressful situations. I have exceptional communication skills and can work comfortably with diversified teams. I am always open to new learning experiences and never afraid of taking on new challenges. I take great pride in characteristics that I possess, such as, integrity, perseverance, and openness. I strongly believe that my positive attitude along with above-mentioned skills will make me an ideal employee and an integral part of your team.
Thank you very much for your time and consideration. I look forward to hearing from you.
Sincerely,
MUHAMMAD I. ABDUL
Muhammad Abdul (ITIL, Security+)
Toronto, ON
*********@*****.***
LinkedIn: https://ca.linkedin.com/in/muhammad-abdul
A highly detailed oriented IT Security Professional with 5 years’ experience in Software QA (Quality Assurance) and extensive experience in IT Security, Cloud Security (SaaS), Network Operations, Network Quality Assurance, Project Analysis, Change and Incident Management.
Technical Skills
• Manual Testing using QC (Quality Center) and defect tracking using HP QC 10 and ProJira (JIRA)
• Waterfall, Agile, SDLC (Systems Development Life Cycle)
• Automated Testing using QTP (Quick Test Pro) 9.2
• Expert level knowledge of MS Office suite (Word, Excel, PowerPoint, and Access)
• Operating Systems: Windows Server 2003, Windows Server 2008, Vista, Windows 7, Linux
• Databases: MS SQL, MY SQL, MS Access
• Scripting: Bash, JavaScript, VBS (Visual Basic Scripting)
• Protocols and Networking: TCP/IP, SMTP, HTTP, DHCP, TLS, DNS, OSI Model, CISCO technologies.
Experience
Symantec Inc., CANADA
Sr Cloud Security Specialist / QA Analyst [2013-2016]
•Saved time, reduced costs, and improved overall client experience by identifying critical software defects related to Cloud Security Software and Infrastructure Monitoring systems. Owned, prioritized, and escalated defect tickets to development teams until full resolution
•Actively participated in meetings with Developers and QA teams to ensure business impacting defects were resolved in a timely manner
•Acted as a shift lead on a rotational basis to ensure infrastructure monitoring activities were handled in a timely and efficient manner - with minimal or no customer impact and with a focus on ITIL methodologies. Provided coaching and mentioning to Tier-1 Engineers.
•Coordinated major incidents by acting as a single point of contact, ensuring timely resolutions. Communicated client-affecting issues to incident management teams and stakeholders to formulate progression and resolution of incidents.
Senior Archiving, Email & Web Security Analyst [2008–2013]
•Reported software bugs to development teams and followed up on Defect Tickets until resolution; communicated updates relating to software bugs to all the stakeholders
•Troubleshot and assisted global corporate clients (Senior IT Staff and management) in configuring Cloud-Based Security Services (Archiving, Antivirus, Antispam, (DLP) Data Layer Protection, this in turn helped in successfully meeting SLA targets. In addition, owned issues with client focus in mind for speedy resolutions, which resulted in saved time, costs, and significant reduction in client escalations
•Created new processes and recommended improvements. Performed Root Cause Analysis to prevent future failures. Informing management about process gaps and recommended process improvements
•Trained new staff on product and technical training. Supervised and mentored to ensure business objectives were met precisely and in a timely fashion
BLJC SOFTWARE, CANADA
QA Analyst (CONTRACT) [2009–2011]
•Created and executed Manual Test Cases from Business Requirements, for a Java and a Web-based application. Performed Black Box testing using HP QC 10. Automation Testing using HP QTP (Quick Test Pro) 9.2
•Participated in implementing test plans and test cases built on high level and detailed design
•Involved in test cases walkthroughs and assessment meetings. Met with development teams on a regular basis to resolve difficulties that arose during bug reporting. Informed all the stakeholders, such as Project managers, QA Leads, and Managers. Participated and contributed in regular status meetings to report any bugs, problems and project risks
GLOBAL COMPONENTS, CANADA
QA Analyst [2006-2008]
•Performed Functional and UAT testing on several projects. Used HP QC 9 extensively to write detailed test cases for Manual Testing and for Bug reporting
•Participated in QA meetings to communicate case status updates, issues, and bugs till resolution.
ROGERS CABLE INC., CANADA
Network QA Analyst [Prior to 2006]
•Performed Network Quality Assurance Checks and analysis and IP management
•Ensured all Change Control Activities were completed successfully and with Minimal or No customer impact and within the allowed change control time slot
•Provided Tier-2 support to Technical Support Centre. Acted as a single point of contact
Personal & Career Development
•CompTIA Security+
•ITIL V3
•Software Security Testing
•Introduction to Project Management
•Communication Skills
•SUN Certified System Administrator & Network Administrator
•Completed 4 years in Bachelors’ of Computer Science
Languages
•Urdu (Both Written and Spoken), Hindi (Spoken Only)
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