Customer Service Management

JENNIFER MCLEOD

** ****** **, *******, ** ***** H: 860-***-**** C: 860-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Registered Respiratory Therapist for 20+ years in a variety of health care settings. Core Therapist on Pulmonary unit for seven years, specialized in Cystic Fibrosis and airway clearance. Core Therapist in Medical ICU for three years. Team-oriented Respiratory Therapist with strong track record of establishing solid relationships with patients, physicians, co-workers, and administration. Comfortable working autonomously and in a team-based setting.

SKILL HIGHLIGHTS

Multi drug delivery ABG management

Airway clearance techniques Bronchoscopy specialist

Ventilator management Work well alone and in a team

Non-invasive ventilation Electronic and paper charting

systems

ACCOMPLISHMENTS

Created a series of education sessions to keep staff informed on new therapies

and current best practices.

Presented topics above to the NACFC in 2007 and 2009 as well as on patient satisfaction.

Rewrote policies for Bronchoscopy and educated staff of changes. Reviewed and evaluated all potential new equipment.

Participated in new staff orientation and mentorship as Nursing and Respiratory Lead RRT.

Member of the infection control committee.

Member of building blocks team for the Epic electronic charting system, as SCM super user.

Patient Advocate

Participated in multi drug delivery safety study.

PROFESSIONAL EXPERIENCE

04/2016 to Current Volunteer

Veterans Administration Rocky Hill, CT

I volunteer two days a week; one day is in the hospital setting helping with

veteran activities. I read and play games with one veteran.

The other day, in Health Information Management, I chronologically organize charts that have been paired down and prepare them for filing.

08/1999 to 04/2015 Registered Respiratory Therapist

Hartford Hospital Hartford, CT

Primary therapist on the pulmonary unit, specializing in a range of lung diseases

including Cystic Fibrosis, Bronchiectasis, Pulmonary Fibrosis, COPD, and Asthma.

Some education about inhaled prostaglandins for use in pulmonary hypertension.

Assisted in reforming and reinstituting policies and procedures.

03/2007 to 10/2014 Contract Trainer for the Vest airway clearance device

Hill Rom St. Paul, MN

Visited patient’s homes (age range pediatrics to geriatrics) and instructed them on safety and use of the Therapy vest for airway clearance. Traveled the

entire state of Connecticut and some of southern Mass.

EDUCATION AND TRAINING

1995 Associate of Science: Respiratory Therapy

University of Southern Indiana Evansville, IN

Registered through the NBRC

Current Connecticut state license

Continuing education in charting systems, role education, and customer service

American Lung education courses

REFERENCES

Available upon request.

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