Customer Service Manager
Resume:
Michael D. Calo Febres
Saint Just Trujillo Alto
P.R. 00976
Tel: 787-***-****
**********@*****.***
Summary of Qualifications
Professional with 10 years’ experience in administrative and directive positions. Highly disciplined, customer service oriented professional, excellent interpersonal skills, ability to work well with others, in both supervisory and staff roles. Proficient computer skills. Bilingual (English and Spanish).
Professional Experience
FAJARDO FORD, INC. 2004-Present
Warranty Administrator
Responsible for preparing records, and reconciling warranty claims Ford Motor Company.
Perform follow up on returned warranty claims submitted.
Dispatcher/Shop foreman
Responsible for planning and organizing leads and control workflow via the service and parts departments in timely manner while ensuring quality control on vehicle repairs.
Follow up on technician work orders, and parts orders for external contracting work.
Supervise shop technicians.
Prepares purchase orders for external contracting vendors.
Service Advisor/Greeter
Responsible for receive customers thereby preparing and collecting first time customers for entry into system database.
Perform visual walk-around vehicle inspections.
Generate customer work orders.
Follow up call to customer to ensure satisfaction.
SERVICIOS SOCIALES EPISCOPALES INC., Trujillo Alto, PR 2003-2004
Associate Director
Prepared monthly expense reports, on child admissions payments, pay roll and child care food programs.
Interview and recruit personnel.
Submit new vacancies to central office.
Update operating permissions and licenses in accordance with state laws.
Case Manager
Responsible for preparing records and selecting new admissions for day care services.
Interview parents to verify qualification for admission.
Maintain files for required documentation.
Education
Universidad de Puerto Rico, Recinto de Rio Piedras
Bachelor Degree, Psychology
Minor Social Sciences
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