Customer Service Administrative Assistant
Resume:
Marla J. Curtis
Apt. ***
Longwood, FL 32779
Hello:
I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company.
As my resume will indicate, I have more than 7 years of progressive experience in the administrative, customer service and records management fields. My professional history includes administrative and customer service duties as Office Manager for Priority Appliance repair as well as human resource functions as a Senior Operator with Answer Service Plus.
Most recently, my responsibilities as Administrative Assistant with Closets by Design Orlando and Weltman Bernfield, LLC match many of the qualifications you are seeking..
I graduated from the University of Phoenix in October 2013, earning my AA in Accounting.
I have included my resume with references. My desired salary is $28,000+/- ($13-14 per hour) a year, but as with many things this is negotiable. Please contact me at my email or phone number listed below to schedule a meeting to further discuss a possible professional future together.
Sincerely,
Marla J. Curtis
acwjxp@r.postjobfree.com
Enclosure
Marla J. Curtis
610 Sabal Lake Dr.
Apt. 204
Longwood, FL 32779
acwjxp@r.postjobfree.com
Employment History
Administrative Assistant - $24, 960 October 2014-Present
Closets by Design – Orlando, FL
Answer phones, schedule design meetings, schedule installations and service calls, call customers regarding installation, consultations and other matters, respond to information requests, etc.
Draft meeting agendas, supply advance materials and execute follow-ups
Audit all new contracts for detail, design and pricing errors.
Write reports and correspondence to customers and designers.
Disperse incoming mail, faxes and messages.
Organize files, make copies, send faxes, scan documents
Create and maintain spreadsheets using advanced Excel skills
Create and Maintain Customer Database Record
Create daily reports, close completed job records, and perform record audits
Research and resolve billing and invoice problems
Process credit card payments
Employment Lapse September 2013 – October 2014
Health related issues and relocation period.
In September 2013 I was “let go” from Weltman Bernfield within 2 weeks of informing them that I was being tested for uterine cancer. I spent the next year taking care of my health setback as well as search for work. In June 2014 my husband and I made the decision to relocate to Orlando, FL and at that point set out to find a rewarding new position.
Administrative Assistant - $26,000 August 2012 – September 2013
Weltman Bernfield, LLC, Buffalo Grove, IL
Manage reception area, greet all visitors, respond to information requests
Draft meeting agendas, supplied advance materials and executed follow-ups
Planned meetings and prepared conference rooms
Wrote reports and correspondence from handwritten notes
Dispersed incoming mail, faxes and messages.
Organized files, make copies, send faxes, scan documents
Create and maintain spreadsheets using advanced Excel skills
Created monthly reports, closed terminated records, and did records audits
Updated company and departmental SOP and databases
Processed confidential tax form information
Research and resolve billing and invoice problems
Record, compile, transcribe and distributed minutes of meetings
Remote Office Manager - $24,960 November 2011 – June 2012
Priority Appliance Repair, Deerfield, IL
Improved service quality and increased service sales
Addressed negative customer feedback immediately
Resolved customer questions, issues or complaints
Scheduled service calls using an Excel based program
Worked remotely from home office using various internet/office programs
Senior Operator - $21,008 November 2005 – November 2011
Answer Service Plus, McHenry, IL
Properly direct inbound calls in phone queues to improve call flow
Facilitated information between departments
Developed process improvements to enhance efficiency
Assisted with the development of call center’s operation, quality and training processes
Trained staff on how to improve customer/client interactions
Provided cross training to 10+ staff members
Worked with management to ensure changes were made to improve customer service
Maintained up to date records (data entry)
Addressed customer service inquiries in a timely and accurate fashion
Demonstrated mastery of customer service call script within timeframes
Operations Manager - $19,760 July 2003 – March 2006
Millstream Coin Wash, McHenry, IL
Mentored, coached and trained 4 team members
Made recommendations to improve service efficiency
Addressed customer inquiries and resolved complaints
Directed employees engaged in sales, inventory and cash reconciliation
Determine staff hiring, reprimands, and termination when necessary
Completed weekly schedule and payroll
Maintained daily record of all transactions
Contributed to merchandising ideas to increase sales
Education
University of Phoenix October 2013
AA - Accounting
Skills
Intermediate - Advanced in Microsoft Excel and Word
Typing 45 WPM with 100% accuracy; KPH 8200 99% accuracy
Mailroom Management
Scanning/records management
Adobe Acrobat
Switchboard
Citrix
SKYPE
Internet Research
Various Database Programs
References
Steve Osborn
Priority Appliance Repair
847-***-**** OFC
NO FAX NUMBER
Georgia Dugo Jennifer Burns Reynolds
Answer Service Plus (formerly) Former Co-Worker and Friend
815-***-**** MOBILE
Contact this candidate