IT management

BASEL NUSEIRAT

P.O. Box ******

Amman - Jordan

Mobile +962-*********

E-Mail: *************@*******.***

CAREER PROFILE

A senior IT Professional with solid telecommunications experience accustomed to working in established companies as well as in start-up environments. Excellent billing skills including but not limited to mediation, rating, interconnect, provisioning, CRM, finance integration, products and services, and invoicing.

PROFESSIONAL EXPERIENCE

Mar 2007 – Oct 2014 Y- Telecom s. a Sana’a, Yemen

MIS Director

Reporting to the CEO, I am responsible for establishing and operating the MIS Department for this GSM Company. The MIS Department encompasses five units: the VAS Unit, the IN Unit, the Billing Unit, the Development & Applications Unit, and the Database Unit.

Responsibilities include but not limited to:

Liaise with vendors to select and implement the billing system, the process involves gathering requirements from the different departments and making sure these requirements were met by the billing vendor

Liaise with vendors to select and implement an ERP system

Develop and implement a data warehouse system

Select and implement an archiving system

Liaise and negotiate with vendors to implement licenses for Microsoft and Oracle products

Liaise with other departments to integrate products like the IN and the billing system or the ERP system with the billing system, etc …

Staffing the Department

Establishing the company needs in terms of applications and what can be developed internally and what can be purchased from a third party

Oct 2006 – Jan 2007 MTN “Areeba” Khartoum, Sudan

Acting IT Director

For a period of three and a half months I was the acting Director of the IT Division reporting to the DMD on top of my role as senior IN & Billing Manager. I had to make sure of the smooth running of all the departments within the division on top of my responsibilities as Senior IN & Billing Manager.

Dec 2005 – Feb 2007 MTN “Areeba” Khartoum, Sudan

Senior IN & Billing Manager

Responsible for both the IN and the billing system teams, the full team consists of 18 people. Responsibilities include but not limited to:

Manage the smooth operation of both entities, the IN and the billing

Liaise with vendors for operational and technical issues

Liaise with other departments to support their needs from the two systems

Setup new offers, packages, tariffs, …etc

Manage and handle all queries coming to the team

Test and launch Value Added Service “VAS” on both platforms

Make sure the billing is done on time and invoices are accurate

Manage all expansions done to the IN platform

Manage the smooth migration from a legacy billing to a new billing system

Feb 2004 – May 2005 ASIACELL WATANIYA TELECOM

IT Director Sulaymaniyah, Iraq

Reporting to the CEO and in charge of a thirty two member team; built the whole

IT department for the first licensed GSM operator in the northern region of Iraq

Including the following divisions: Billing, roaming, Development, Infrastructure

& End User Support, and database Admin division.

Establish, plan and administers the overall policies and goals of the Information Technology department.

Responsible for hiring of all the department’s staff including many expatriates members with a varied experiences and technical skills

Analyzes the needs of all internal departments and establishes priorities for feasibility studies, systems design and implementation to develop and/or modify the company’s information processing systems.

Relies on experience and judgment to plan and accomplish goals and progress to CEO

Established the whole IT infrastructure WAN, LAN to support corporate users and to connect remote offices and POS sites over the Northern region of Iraq using VSAT links, email servers, and the Internet

Some of the accomplishments include:

Successfully implementing, within budget and timeframe “ROAMIT” a third party software that produces the latest version of TAP3 files

Managing the in-house development of a Trouble Ticketing System “CRM” that interacted with the Huawei IN and switches for doing basic on line updates on subscribers’ profiles and displaying basic information about subscribers such as basic info, calls info, charges, etc…

Managing the in-house development of POS that replaced the one that was bought from an overseas vendor.

Managing the in-house development of a system that allowed Asiacell to provide a roaming service for its subscribers in the absence of a billing system.

Managing the development of a basic Data Warehousing System for the calls from both the IN and the MSCs.

Dec 2002 – Feb 2004 SYRIATEL

Billing & Mediation Manager Damascus, Syria

Responsible for the whole billing/mediation division within the IT

Department, responsibilities include:

Ensured the issuance of accurate and timely invoices for Syriatel’s customers

Ensure the integrity and accuracy of the billing system’s data

Produced reports for various internal departments including Credit Control and Sales

Collected and transferred CDR’s in a timely fashion to the different systems

Produce TAP files and transfer them to the Data Clearing House,

Checking error reports and High Usage Reports received from the Data Clearing House

Reconcile the data between the billing system and the HLR

Responsible for SIM cards management.

Oversee the development of a complete revenue assurance system to cover all scenarios affecting revenue (mediation, duplicate checking, rating, pre-bill run checks, post-bill run checks, and invoice checking

Maintaining both Nominal Ledgers and Sales Ledgers integrities and integrities between ledgers and Oracle Financials

Jan 2001 – Dec 202 FASTLINK

Data Billing Manager Amman, Jordan

Implemented a data billing module for Fastlink which included billing for WAP and GPRS services

Migrated the billing system from an open VMS platform to a UNIX platform, and from a GEMBASE database to Oracle

Successfully conducted User Acceptance Tests (UAT) and Operational Acceptance Tests (OAT) during the migration of the billing system

Drove all feasibility studies and implementation of new modules in the billing system.

Mar 1998 – Jan 2001 FASTLINK

System Administrator/Supervisor Amman, Jordan

Responsible for the administration of the Billing System running on two Alpha ES40 configured as a cluster under an OPEN VMS Operating System

Created new packages, billing codes, tariff tables, and maintained existing ones

In charge of the exchange of TAP files and TADIG testing with roaming partners

Supported the switch engineers regarding the connection with D900 switch and translation of call records

Sep 1995 – Feb 1998 AT & T RESOURCE LINK

Technical Staff Member Atlanta, Georgia

Developed and maintained code in C, C++ and Shell scripts for the Facility Planning District

Participated in code reviews and used ESCCS and Sublime to place source code under control

Used Object Oriented design to aid in the creation of the ESACT system, a “what if” tool for the strategic planners

May 1990 – Sep 1995 ATLANTA PUBLIC SCHOOLS

Applications Programmer Atlanta, Georgia

Held various programming positions which included: Designing, writing and maintaining programs in COBOL, and Easytrieve Plus, CA-Ideal Database and CICS

EDUCATION

Sep 1988 – May 1990 ATLANTA UNIVERSITY

M.S in Computer Science, GPA 3.69/4.0 Atlanta, Georgia

Sep 1985 – June 1988 MERCER UNIVERSITY

B.S in Computer Science (Dean’s List, Cum Laude) Atlanta, Georgia

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