Manager Management

Shaja Kevin

**,********** ***, **** ********* chowk.

Indore (M.P) 452016

Mobile :+968-********

E-mail : **********@**********.***

Professional Experience

More than 10+ years of experience in Retail & Corporate Collections, Tele-Collection, NPA, Write-off, Repossession, Customer support services, Audit and Process Control, Vendor and In-house Team Management in Banking and NBFC.

Suhail Bahwan Automobile LLC(Elegent rent a car),Muscat,Sultanate of Oman.

Designation : Manager (Corporate Collections)

December 2013 Till Date

Managing Overdue Accounts Collections of Corporate Business.

Monitoring and supervise of daily collection of outstanding receivables.

Managing regularization of high value receivable accounts.

Accounts reconciliation & balance confirmation with customers.

Ensure collections happen smoothly and as per process across the region.

Ensure correct & timely submission of invoices.

Coordinate with business unit sales and finance personnel on delinquent

and other key accounts.

Conduct a quality check of documentation & analyzing the financial situation

Of the client through business place visits.

Al Omaniya Financial Services(S.A.O.G),Muscat, Sultanate of Oman.

Designation : Asst. Manager Collections - Corporate Loan, Personnel Loan,

Auto Loan.

December 2007 Till 31st May 2011

Managing Overdue Accounts’ Collections (Retail Assets Business, Corporate Business) for Sultanate of Oman.

Monitoring, controlling & Allocation of accounts to call centre & debt collectors.

Managing regularization of high value receivable accounts.

Targets across locations for buckets and recovery are met.

Ensure collections happen smoothly and as per process across the region.

Review the Audit Comments on Classified accounts and take pro-active action to prevent further deterioration and improve asset quality and recovery prospects.

ICICI Bank Ltd, Indore.

Designation: Collection Manager (PL & CD Collections)

Duration: Nov 2006 - Dec 2007

Delinquency management through proper agency selection, agency management, training and through proper processes and system.

Ensuring that complete compliance to the code of conduct for collections laid by the bank is adhering to.

Ensuring periodic audits and checks are conducted at the agency, and any discrepancies are sorted within specified TAT’s.

Liaison with law enforcement agencies.

Managing Credit Verification agencies to control and minimize pre-acquisition frauds.

Monitoring agency managers & In-house team performance.

Setting of targets to agencies.

Citigroup Global Services Ltd. (Formerly E-Serve International Ltd.)Delhi.

Designation: Agency Manager- (Auto & PL Collections)

Duration: Jan 2005 - Oct 2006

Recovery management through managing and monitoring Agency performances.

Overseeing all collections operations through allocation of cases.

Setting of targets to agencies.

Management of Legal Initiation against intentionally defaulting customers.

Ensuring compliance of Audit related processes.

Direct dealing with high exposure customer.

Transport Corporation of India ltd, Delhi.

Supervisor (Operations)

Dec 2003 – Dec 2004

Preparing MIS reports with a view to apprise top management of the routine trading activities Like sales, distribution management, stock control.

Managing operations of 16 branches and forwarding reports to regional office.

Supervision and guidance to trainees.

Bharti Telenet Ltd (Off Role), Indore

M.I.S Executive

October 2000-Nov 2002

Achievement of collection targets.

Minimizing overdue outstanding.

Co-ordination with customer assurance team for speedy issue resolution.

Ensure retention target are met.

Education

Masters in Business Admin. from I.M.S. College, Indore (M.P.) in 2005.

Bachelor of Commerce from Devi Ahilya University (M.P.) in 1999.

P.G. Diploma in Computer Applications from N.I.C.T, Indore (M.P.) in 2003.

Other Interest

Represented college in Cricket.

Awarded Certificate in chess.

An Active Participation in N.C.C.

Participated in state Boxing.

Personal Profile:

Date of Birth : 7th Jan 1978

Nationality : Indian

Father’s Name : Mr. P.K. Kutty

Profession : Retired (Bajaj Ele Ltd)

Mother’s Name : Mrs. Annakutty

Profession : Retired (Public health Instructing Officer)

Language known : English, Hindi, Malayalam

Shaja Kevin

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