Customer Service Data Entry
Resume:
Francine Rafferty
E-Mail: *************@*******.***
Summary of Qualifications
A dedicated and versatile Administrative Professional with extensive experience in scheduling, complex calendaring, multi-line phones, composing correspondence, coordination, and greeting visitors (domestic and international) and affiliates.
Work History
Elite Payroll Solutions Palm City, FL (2014 - 2016)
Receptionist/Payroll Assistant - Duties included but were not limited to: entering new hires, terminations, updating employee information into HRP internal software program, printing reports and paychecks and sending via courier and/or Fedex to clients; greeting clients and visitors and determining the nature of their visit in a friendly and professional manner; answered “Allworx” multi-line phone system and directed calls to the appropriate department; supported administrative staff with spreadsheets and projects as requested; distributed payroll to clients; scheduled, followed up and tracked FedEx shipments as requested; exhibited a high level of commitment to customer satisfaction; scanned documents & industry relevant newsletters for distribution to staff members; created “new client” setups and assigned a number to the internal client tracking program; scanned documents into “SentryFile” document management system; transmitted payroll via “XactPay” system; maintained company spreadsheets; maintained “terminated clients” files; employment verifications via Sterling National Bank; issued certificates of insurance for worker’s compensation; initiated background checks for potential employees and transmitted the results in a timely manner, re-organized and streamlined I-9 procedures and records, office coverage; records management; customer service; data entry; provided administrative and clerical support; Notary Public services.
VGTI Florida, Port St. Lucie, Florida (2012 – 2014) – An internationally renowned scientific research institute.
Receptionist – Duties included but not limited to: greeting and welcoming visitors and guests; data entry; monitoring security cameras; reconciling bank card statements; creation and maintenance of visitor safety logs; created flyers; assisted with clerical overflow, Notary Public services; various other clerical duties when required.
Staffing Solutions of the Treasure Coast and LF Staffing (formerly Personnel Plus) Port St. Lucie, Florida. (2010 – 2012)
Administrative Professional/Clerical Temp. – Duties included but were not limited to: office coverage; records management; receptionist; customer service; data entry; composing and typing memos, correspondence and e-mail; operation of office machines, operation of Pitney Bowes postage machine; Notary Public services.
Wayne-Dalton of Palm City (A division of Overhead Door Corp.), Palm City, Florida (2004-2010)
Administrative Assistant/Commercial Scheduler – Duties included but were not limited to: customer service; heavy telephone interaction; generating work orders; invoicing; preparing the daily deposit; running credit card transactions and reports; typing and preparing proposals; typing and preparing commercial invoices; office coverage; records management; scheduling and dispatching service technicians; scheduling and dispatching residential and commercial installers; receptionist; data entry; composing and typing memos, correspondence and e-mail, Notary Public services.
Personnel Plus, Inc., Port St. Lucie, Florida. (2003 – 2004)
Administrative Assistant/Clerical Temp. – When I was with Personnel Plus, I had the opportunity to work with some of the Treasure Coast's leading businesses and organizations including The Martin Co. Board of County Commissioners and The Martin Co. Property Appraiser’s Office. My duties included but were not limited to: office coverage; records management; customer service; appt. scheduling; receptionist; data entry; composing and typing memos, correspondence and e-mail; data entry; operation of office machines.
Indian River State College. Business and Industrial Technology Division, Ft. Pierce, Florida. (2001 – 2003)
Institutional Aide - I reported directly to the Dean of the Business and Industrial Technology Division. My duties included
administrative and clerical support within the department; student registrations; scheduling of the Dean’s calendar using MS Outlook;
records management; preparation of instructor/student evaluation packets; heavy telephone interaction; design & distribution of course
announcement flyers; compilation of e-mail database lists; creation of mail merges and other documents using MS Word; spreadsheet
data entry using MS Excel; composed & typed correspondence, memos, e-mail & data entry.
Education
AAS – Business related – Kingsborough Community College, Brooklyn, NY
Additional Coursework
Jan. 2001 – May 2003 – Business Management and Office Skills Technology Courses – Indian River State College, Ft. Pierce, FL
Jan. 2001 – Dec. 2001 – Office Skills Technology Program – Indian River State College, Ft. Pierce, FL
Additional Skills
MS Office Suite Strong interpersonal and human relation skills
Typing 65+ wpm 100% - 5599 adj. keystrokes-Data Entry 10-key
Extensive internet experience 100% - 10,257 adj. keystrokes-Data Entry Alpha-Numeric
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