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Customer Service Sales

Woonsocket, Rhode Island, 02895, United States
September 10, 2016

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Christopher Chamberland

** ********* ****, ************, ** 02879



Possesses strong interpersonal skills and is committed to building strong team dynamics. Highly effective communication skills, problem analysis and problem solving abilities. Exemplary customer service experience. Detail orientated and dependable with a strong work ethic. Capable of balancing multiple tasks in a fast paced environment.


CCRI - Lincoln, RI

Coursework for Computer Programming and Information Systems


Hope Global March 2015-September 2016

Cumberland, RI

Production Planner

Process daily work orders for braid department for all sales orders in customer service

Coordinate with factory floor to make sure all orders are being created in allotted time

Create purchase orders for yarns that are required to complete work orders

Maintain all raw material levels using MRP software and min/max reports

Communicate with Mexico plant and coordinate all shipments for their material.

Braid Customer Service

Process daily sales orders with all braid customers and process changes as needed

Process all weekly releases for those customers with blanket orders

Take care of all customer issues with quality or shipping issues

Create new part numbers for customers requesting new styles or colors for all lines in HOPE

Troubleshoot quality issues with quality team in meetings when needed

Pak-Meister June 2014 - February 2015

Dealer Sales Manager Lousiville, KY

Coordinate and manage weekly sales calls with all dealers

Increased dealer network by the creation of an email marketing program, overall marketing plan and cold calls to potential dealers

Developed new pricing tools and maintain pricelists for entire company and all dealers

Created company catalog consisting of product listings, descriptions, pictures and prices

Educate all dealers on new and existing product lines

Manage dealer orders from start to finish to ensure fast delivery times and maintain the highest of company standards

Twisted Throttle LLC January 2010 – May 2014

Dealer Service Manager Wakefield, RI

Created and maintained various dealer sales programs

Communicated with dealer reps for daily operations including goal setting for program successes

Received incoming calls and emails from retail customers and licensed dealers on questions about product, stock and troubleshooting installation issues

Assisted walk-in customers to retail store with their purchasing needs and inquiries

Sourced and coordinated all new dealer prospects into the company

Maintained positive relationships with dealers and manufacturers through weekly phone calls and emails

Delivered seminars at trade shows nationally for dealers and customers on proper product installations and riding tips

Accumulated the highest calls answered and sales made during the 2010 thru 2012 riding seasons

Generated $1.2 million in sales during the 2012 riding season

Customer Service Representative

Received incoming calls from retail customers for the purposes of taking new orders, providing information on existing orders, troubleshooting installation and carrying out warranty claims

Received Highest Sales award in 2010 and 2011

Documented CSR with highest call volume achieved in 2010, 2011 and 2012

CVS Health August 2004 – October 2008

Financial Associate Woonsocket, RI

Investigated claims of missing credits from stores

Reconciled with vendors on all open legitimate claims and deducted monies from outgoing checks to complete reconciliation

Searched and requested from national databases missing money owed to company

Create queries using MS Access and Excel to track and audit return credits from suppliers

Customer Service Associate Woonsocket, RI

Serviced CVS store locations in everyday troubleshooting of computer malfunctions, phone system, register programming and RX system issues, and all repair and maintenance issues for the structure of the stores

Troubleshoot all phone issues with IP phone system; programming extensions, changing transfer codes, updating and testing new software for entire store systems throughout the company

Trained and developed non-exempt employees to ensure compliance with CVS policies and procedures

Managed service reps for repairs including from arrival through to completion and follow ups

Troubleshoot RX systems for scripts and hardware repairs

Testing of RX software for all test stores within the company

Inventory software troubleshooting which included but not limited to reprogramming TELZON units, resetting balance on hand minimums, and updates to software rollouts

Performed data entry on closed work orders

McDonalds April 2002 – August 2004

Store Supervisor Milford, MA

Supervised floor staff and set schedules for breakfast, lunch, and dinner

Troubleshoot all computer and register issues within the restaurant

Trammell Crow November 1998 - April 2002

CSA Woonsocket, RI

Serviced over 25 clients in everyday troubleshooting needs

Assigned and managed vendors for store visits where needed

Received technical computer, maintenance and emergency calls.

Provided follow up on all emergency calls to ensure proper resolution


Proficient in Microsoft Word, PowerPoint, Outlook, Excel, Oracle, Access and PeopleSoft

Hold certifications in Novell, Windows 7, and Excel

Completed first 3 modules of APICS courses (BSCM, Master Planning)

ISO 9001/TS 2009 certified internal auditor as of 5/20/2016

Proficient using MRP/ERP software and the principles of Lean manufacturing

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